Wiki meets
    project management



Régis Barondeau
September 1st 2010
Why?
• several parts
• diversified
• interrelated
Source: http://en.wikipedia.org/wiki/File:Work_Breakdown_Structure_of_Aircraft_System.jpg
Source: http://en.wikipedia.org/wiki/File:Pert_example_gantt_chart.gif
We know the process
Uncertainty
Source: http://pt.wikipedia.org/wiki/Ficheiro:Phone.svg, http://fr.wikipedia.org/wiki/Fichier:Outlook.png & http://fr.wiki...
Source: http://pt.wikipedia.org/wiki/Ficheiro:Phone.svg, http://fr.wikipedia.org/wiki/Fichier:Outlook.png & http://fr.wiki...
Source: http://en.wikipedia.org/wiki/File:Wikipedia-logo-v2.svg
Source: http://www.flickr.com/photos/logicalrealist/2887337057/in/photostream/
How can a wiki help us deal with complexity
         in project management?
What's a wiki?
A website YOU can edit
Attributes
Dynamic Mind Mapping

   Historic                          Hyperlinks
                   Ease of use

Search             W...
Complexity in PM
Dates       Authors        Contributions

                           Complexity = several diversified interrelated
1996    ...
Complication / complexity
It is not the multiplicity of the components, nor
diversities of their interrelationships which
characterizes complexity b...
3 morinian complexity
      principles


Source: E Morin - Introduction à la pensée complexe, 2005
Dialogic
Source: http://fr.wikipedia.org/wiki/Fichier:Yin_yang.svg
Recursion
B




A
B




A
B




A
Hologram
Source: http://commons.wikimedia.org/wiki/File:Human_body_silhouette.svg & http://en.wikipedia.org/wiki/File:A-DNA,_B-DNA_...
Source: http://commons.wikimedia.org/wiki/File:Human_body_silhouette.svg & http://en.wikipedia.org/wiki/File:A-DNA,_B-DNA_...
5 principles of Morgan
              •       build the whole in the parts
              •       redundancy
              •...
Wiki + complex projects
• Web pages
                                                                                          • Collective edition...
Data collection in 3 phases




                                                                                          ...
Scanning the wiki system

                                       • What is it doing?
                                     ...
Project
Organisation:                World leader in telecommunication
Project                      Internal testing software
Budg...
Results
Before the wiki
Findings
•   Multiple tools leads to duplicate content

•   Some unofficial tools are used

•   There is no overview of the...
Analysis

•   A complicated information system that
    could be simplified

•   Simplification of reality can mutilate
    ...
With the wiki
Findings

•   The wiki became a central repository for shared intelligence

•   Without strict rules users are free, it se...
Demo
Analysis
•       Epistemology of dialogic
    •    flat hierarchy
    •    expression of contrary truths
•       Culture of...
Differenciated holograpic reproduction
At the end of the
    research
The wiki changes culture and this horizontal
  perspective challenges a vertical reality
Contributions and
   limitations
Q &A
@regisbarondeau


                                    regis.barondeau@mac.com


                         www.regisbarondea...
Wiki meets project management   sept 1st 2010
Wiki meets project management   sept 1st 2010
Wiki meets project management   sept 1st 2010
Wiki meets project management   sept 1st 2010
Wiki meets project management   sept 1st 2010
Wiki meets project management   sept 1st 2010
Wiki meets project management   sept 1st 2010
Wiki meets project management   sept 1st 2010
Wiki meets project management   sept 1st 2010
Wiki meets project management   sept 1st 2010
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Wiki meets project management sept 1st 2010

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Complexity is one of the primary challenges in project management. The goal of this exploratory research is to investigate how a collaborative Web 2.0 tool called a wiki can help teams deal with complexity. To support this case study, we conducted fieldwork over a five-month period in a telecommunications company. During this period we observed the adoption of a wiki that was used as a collaboration platform to support an internal software development project. Data collection involved preliminary interviews, a mid-project survey, internal documents and participatory observation. The data were analyzed using Edgar Morin’s principles of complexity as a theoretical lens. Here we present a model of socio-technical wiki systems based on complexity and systemic theories and grounded in empirical observations of the workplace.

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Wiki meets project management sept 1st 2010

  1. 1. Wiki meets project management Régis Barondeau September 1st 2010
  2. 2. Why?
  3. 3. • several parts • diversified • interrelated
  4. 4. Source: http://en.wikipedia.org/wiki/File:Work_Breakdown_Structure_of_Aircraft_System.jpg
  5. 5. Source: http://en.wikipedia.org/wiki/File:Pert_example_gantt_chart.gif
  6. 6. We know the process
  7. 7. Uncertainty
  8. 8. Source: http://pt.wikipedia.org/wiki/Ficheiro:Phone.svg, http://fr.wikipedia.org/wiki/Fichier:Outlook.png & http://fr.wikipedia.org/wiki/Fichier:Excel.png
  9. 9. Source: http://pt.wikipedia.org/wiki/Ficheiro:Phone.svg, http://fr.wikipedia.org/wiki/Fichier:Outlook.png & http://fr.wikipedia.org/wiki/Fichier:Excel.png
  10. 10. Source: http://en.wikipedia.org/wiki/File:Wikipedia-logo-v2.svg
  11. 11. Source: http://www.flickr.com/photos/logicalrealist/2887337057/in/photostream/
  12. 12. How can a wiki help us deal with complexity in project management?
  13. 13. What's a wiki?
  14. 14. A website YOU can edit
  15. 15. Attributes
  16. 16. Dynamic Mind Mapping Historic Hyperlinks Ease of use Search Web access Trackers Accessibility Tags Flexibility Categories
  17. 17. Complexity in PM
  18. 18. Dates Authors Contributions Complexity = several diversified interrelated 1996 Baccarini parts Complexity = several diversified interrelated 1999 Williams parts + uncertainty 2003/2007 Jaafari/Shenhar Necessary paradigm shift 2006 Jafaari Towards a self-organized society Geraldi&Albrec Towards a typology of complexity in project 2007/2008 ht/Mayor et al. management
  19. 19. Complication / complexity
  20. 20. It is not the multiplicity of the components, nor diversities of their interrelationships which characterizes complexity because as long as they are countable one is in the presence of a complicated or hypercomplicated system, whose combinative enumeration could make it possible to describe all the possible behaviors. It is the potential unpredictability of the system behaviors which caracterise complexity. Source: http://www.mcxapc.org/static.php?file=lexique.htm&menuID=lexique
  21. 21. 3 morinian complexity principles Source: E Morin - Introduction à la pensée complexe, 2005
  22. 22. Dialogic
  23. 23. Source: http://fr.wikipedia.org/wiki/Fichier:Yin_yang.svg
  24. 24. Recursion
  25. 25. B A
  26. 26. B A
  27. 27. B A
  28. 28. Hologram
  29. 29. Source: http://commons.wikimedia.org/wiki/File:Human_body_silhouette.svg & http://en.wikipedia.org/wiki/File:A-DNA,_B-DNA_and_Z-DNA.png
  30. 30. Source: http://commons.wikimedia.org/wiki/File:Human_body_silhouette.svg & http://en.wikipedia.org/wiki/File:A-DNA,_B-DNA_and_Z-DNA.png
  31. 31. 5 principles of Morgan • build the whole in the parts • redundancy • requisite variety • minimal specifications • learning to learn Source: Morgan - Image de l'organisation - 2006
  32. 32. Wiki + complex projects
  33. 33. • Web pages • Collective edition • Search 3 principles • Hyperlinks Attributes Epistemology of dialogic Dialogic • Tags & categories Recursion Culture of recursion • Historic Hologram • Trackers Holographic Structure • Dynamic mindmap • Accessibility • Conviviality • Flexibility • build the whole in the parts • redundancy • requisite variety • minimal specifications • learning to learn Principales sources: Bertalanffy L. von (1956) "The theory of open systems" Edwards Jonathan (2007) "Wiki at Work" Morin E. (1977) "La Méthode T.1 La Nature de la Nature" Morin E. (2005) "Introduction à la pensée complexe" Morgan G. (2006) "Images de l'organisation" For the complete model go to www.regisbarondeau.com Cunningham W. et Leuf B. (2000) "The WikiWay"
  34. 34. Data collection in 3 phases 08 Dec 2008 02 Oct 2008 16-17 July 2008 Source n.1: Source n.5: Interviews Survey Source n.6: Final report June 08 Before the use of wiki During the use of wiki Dec 08 Source n.3: Internal documents Source n.4: Wiki observation Source n.2: Participative observation
  35. 35. Scanning the wiki system • What is it doing? • In what? • For what? • Becoming what? Source: http://www.mcxapc.org/static.php?file=lexique.htm&menuID=lexique consulté le 29.12.09
  36. 36. Project
  37. 37. Organisation: World leader in telecommunication Project Internal testing software Budget for the phase: 1,2M$CAD Canadian team members: 16 persons Direction members implied: 8 persons Geographic area: North America - Europe Duration: 6 months
  38. 38. Results
  39. 39. Before the wiki
  40. 40. Findings • Multiple tools leads to duplicate content • Some unofficial tools are used • There is no overview of the whole project • Control is important • Information transfer is limited and some information is lost • Users don't know the wiki well • A wiki is created by the users for the users • The wiki is seen as a center repository
  41. 41. Analysis • A complicated information system that could be simplified • Simplification of reality can mutilate complexity • A vertical system that may not provide the requisite variety to pilot the project
  42. 42. With the wiki
  43. 43. Findings • The wiki became a central repository for shared intelligence • Without strict rules users are free, it seeds self-organization • The wiki morphs and adapts to the project needs • The wiki changes the work habits towards double loop learning • The wiki represents the parts, the whole and interrelations
  44. 44. Demo
  45. 45. Analysis • Epistemology of dialogic • flat hierarchy • expression of contrary truths • Culture of recursion • cultural changes towards transparency • constant morphing • freedom of expression • Holographic Structure • the whole in the part and the part in the whole • double loop learning • a tool to pilot projects
  46. 46. Differenciated holograpic reproduction
  47. 47. At the end of the research
  48. 48. The wiki changes culture and this horizontal perspective challenges a vertical reality
  49. 49. Contributions and limitations
  50. 50. Q &A
  51. 51. @regisbarondeau regis.barondeau@mac.com www.regisbarondeau.com (soon) Source: http://commons.wikimedia.org/wiki/File:Green_snake_on_wall_drain.jpg http://www.mcxapc.org/static.php?file=lexique.htm&menuID=lexique

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