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The Power of Stickers


Published on

Deck on HIT, Patient Empowerment and Street Art.

Published in: Health & Medicine, Business

The Power of Stickers

  1. 1. The Power of Stickers by Regina Holliday
  2. 2. What taught you how to be a patient?
  3. 3. What taught you how to be an organizedpatient?
  4. 4. What taught you about the power of a network?
  5. 5. Who taught you to be an educated patient?
  6. 6. What taught you to be an empowered Patient?
  7. 7. Even a child can understand and appreciate health Information.
  8. 8. When the abuse becomes too bad call this number.
  9. 9. I met Fred Holliday in a scenic painting class atOklahoma State University. We would talk of Stephen King’s Dark Tower. We would fall in love.
  10. 10. You know it is true love when you sell your comic book collection to pay for the wedding.
  11. 11. In 1998 Freddie Holliday III was born 4 weeks early at Lawrence Memorial Hospital in Lawrence, Kansas. He needed to stay in the NICU. We we able to stay with him the entire week in the Segebrecht Room.
  12. 12. In Kansas I would paint one painting. I would paint it for one patient on a hot summer day.
  13. 13. When we moved to DC, I would paint neighborhood murals. I would also teach art at a local preschool. I would work in a toy store.
  14. 14. In 2005 Fred would get a PhD in film studies and would write his dissertation on “Buffy the Vampire Slayer.” In2006, Isaac Holliday was born.
  15. 15. The Holliday Family Christmas 2007
  16. 16. Everything we ever wanted… Resolutions January 2008: 1. Get Medical Insurance for the whole family 2. Get little Freddie into a special needs school 3. Fred gets a job in his field 4. Spend more time together as a family 5. Get a two bedroom apartment Freddie’s IEP Binder
  17. 17. Fred was happy with his new job. But he was very tired, He went to the doctor and was diagnosed with hypertension.
  18. 18. During the months of January, February and March of 2009, Status Lines…
  19. 19. We are not in Kansas anymore.
  20. 20. On Friday March 13th, We went to the ER because Fred was in so much pain . We waited three hours before being sent home.
  21. 21. Fred was hospitalized on March 25th 2009 for the administration of tests. On March 27th, he was told while alone that he had “tumors and growths.” He was scared and confused and did not understand. His oncologist left town for the next four days to a medical conference and was not reachable by phone or email.
  22. 22. What was the diagnosis? What were the treatment options? Would he get a pain consult?
  23. 23. Systems Error: More than a bad doctor
  24. 24. This is my husband’s medical record. I was told it would cost 73 Cents per page And we would have to wait 21 days to get a copy.
  25. 25. “She must not have tried very hard to get the record….” Comparing access to an unpublished book by Stephen King to accessing the Electronic Medical Record.
  26. 26. “Go After Them, Regina.” April 18, 2009
  27. 27. After waiting for 5 days for a transfer to another hospital for a second opinion, We were sent with an out of date and incomplete medical record and transfer summary. The new staff spent 6 hours trying to cobble together a current medical record Using a telephone and a fax machine.
  28. 28. The Power of a Sticker: This is thevital clinical information from Fred’s electronic medical record presented in the style of the Nutrition Facts Label. Then painted on the wall of Pumpernickel’s Deli in Washington, DC.
  29. 29. “What about the chemotherapy?” We were told the order had been placed. It did not come.
  30. 30. I am trying to talk with Christine Kraft and epatient Dave. Why did we get more help and answers from Social Media than from our local hospital ? Within one day were in email contact and then spoke on the phone. By ten o’clock May 4th 2009, I was talking on the phone with Dave’s Oncologist about my husband’s cancer.
  31. 31. Going to Hospice.
  32. 32. We fulfilled our final resolution on June 11th 2009. We moved into a two bedroom apartment so I could care for Fred in home hospice. He died six days later on June 17th, 2009
  33. 33. Writing on the Wall
  34. 34. Painting Advocacy meets Social Media
  35. 35. This is the painting 73 cents. This is the vital patient story, the social history , the sacred heart of Fred’s ELECTRONIC MEDICAL RECORD.
  36. 36. On Tuesday, October 20th 2009 we dedicated the mural, “Where do we go from here?”
  37. 37. Art and Data as an action: May 17, 2010
  38. 38. …in front of a hospital
  39. 39. Why not paint about the need for better hygiene practices and then enter that painting in an online vote competition?
  40. 40. How would you define Meaningful Use?
  41. 41. There may be delays on our way to patient data access., but we will prevail.
  42. 42. The Patient Portal and Clinical Decision Support for Patients In orderfor patient input to have equal weight compared to clinical measures, patients/caregivers must have access to the tools of data creation and capture. Patients must be part of the active data creation process from system design, triage andthrough the entire episode of care culminating in a personal discharge summary.
  43. 43. Inside of every EMR there is a patient story, And sometimes it is told by Betty of Bellin Health.
  44. 44. 2 year study at Primary care settings of Beth Israel Deaconess Medical Center, Geisinger and Harborview 90% patients responded they understood what they had read & were not bothered by it. 1-2% were concerned/offended by the contents of the notes 87% of those patients enrolled in this study did check the notes. Doctors said the study either only added a modest increase in work or that it was negligible. 80% Patients claimed greater adherence to medication protocols due to access to the notes.
  45. 45. Telling the story changes things. How would the child in me change things? The way patients are treated reminds me child abuse in the 1980’s. No one talked about it. Then we heard of Adam Walsh and saw faces on milk cartons.
  46. 46. Prototype Consumer Reporting System for Patient Safety, When the abuse becomes too bad call this number.
  47. 47. When everyone plays, everyone wins.
  48. 48. What happens to user experience when designers like Michael Graves design wheelchairs?
  49. 49. #TweetChat can change the conversation. #EOL #Tedmed #DWDchat #hospice
  50. 50. #HospiceCards Become a reality
  51. 51. Data transparency must continue unto the end of a life and beyond. In order to provide necessary data for evidence based medicine we must reinstate a statistically significant autopsy rate. In the United States; hospital autopsy rates of 60% in the 1950s fell to 12% in the early 1990s and less than 5% in nonteaching hospitals.* Private autopsy services begin at $2,000.00 and are far out of reach of many consumers. In addition, studies find that there is disagreement between pre and post-mortem diagnoses in almost 30% of cases.
  52. 52. Be the change you wish to see.
  53. 53. The Power of Stickers in our daily life.
  54. 54. The more stickers that are out there the more important it seems. The more important it seems, the more people want to know what it is. The more they ask they ask each other. It gains real power from perceived power.-Shepard Fairey
  55. 55. Freddie grows beyond peering through a door crack to walking in a Gallery.
  56. 56. David Lee Scher, MD All over the world, patients Are demanding their data. They are demanding access to the data from their doctors, from their hospitals, and from the devices inside of their bodies.
  57. 57. Blue Button: More than app for veterans and the story of Peter L. Levin
  58. 58. Jerry Matczak Shares the story of his brother’s life and death upon his back.
  59. 59. Isaac grows up. He joins the gallery as an artist. His jacket is named “Feelings.” In this year’s jacket he focused on diabetes care.
  60. 60. Standing out and looking different, Can be uncomfortable or frightening. But is often needed for advocacy. You can take a negative and turn it into a POSITVE. ~ @ReginaHolliday