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How to Clear Cookies and Cache

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Step by Step guide for clearing cookies and cache. The first step to troubleshooting for web based applications.

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How to Clear Cookies and Cache

  1. 1. Firefox Version 20 or higher: With menu bar inactive With menu bar active
  2. 2. Only These two boxes Checked (cookies>cache) time range should be “Everything” and click Clear Now, then OK on the Options dialog box. Then completely close Firefox so there are no Firefox windows running. The browser cannot be running at all or this won’t work. Restart the Firefox and try again.
  3. 3. Internet Explorer 8 and up:
  4. 4. ONLY check these two boxes, uncheck everything else. Very important to make sure the first box “Preserve Favorites website data” is NOT checked or this won’t work.
  5. 5. When it is done and you are back to the Internet Options dialog box click ok and then Close IE completely making sure there are no IE windows still running. The browser cannot be running at all or this won’t work. Restart IE and try again.
  6. 6. Chrome Version 20 and up: Go to the wrench>Tools>Clear browsing data…
  7. 7. Choose: the beginning of time>Empty the cache>Delete cookies and other site and plug-in data and then click on Clear browsing data. Completely close Chrome, the browser cannot be running at all or this won’t work. Restart the Chrome and try again.

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