As you have gone through defining the overall project, you also need to identify your stakeholders and their needs. This can be done several ways, both formally and informally. - Formally by engaging these groups as part of the project team, or as a project “gating review” team - Or more informally through historic survey data or client feedback In Six Sigma, there are 3 “voices” you need to consider: VOC: Generally speaking, these are the customer requirements or requests VOB: The voice of profitability or ROI. VOP: This is the overall ability of your process to meet the requirements and needs of your customers and the business. It also has a heavy component looking at what resources are required to successfully run a specific process.
The next phase of the DMAIC model is Measure… This is where you are measuring your existing system or process, as well as looking at baselines for your measurement. A complete CBA is required to get the necessary approvals to secure funding, or receive approvals to move forward with your project. Process Improvement Opportunities: - Reducing the number of handoffs in HR - On-line employment application and background check authorization Operating Environment Opportunities: - Creating a centralized staffing model - Creating a competitive talent sourcing capability Effectiveness: - SLA, managing client expectations - Exceptional candidate experience Efficiency: - Technology - Cost per hire
Objective: To determine major causes, potential root causes and potential solution options Purpose: To identify the cause of a problem by applying the experience and expertise of a group in structured brainstorming. Also used to brainstorm possible ways to cause a desired effect to happen Instructions: 1. Name the problem or effect to be analyzed and write it at the head of a fishbone diagram 2. Determine appropriate cause categories. These are the bones of the fish 3. Brainstorm potential causes in each category 4. Identify the cause-and-effect relationship between factors in each category 5. Construct the fishbone diagram 6. Use data gathering or team consensus to narrow down and select most likely cause(s) for further investigation and/or solution generation Duration: 60-120 minutes