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Online Order and Store Pickup
HarrisTeeter
Meijer
Albertsons
Online Order and Shipment
Groceriesexpress.com,
Netgrocer.com...
$80 Billion
Percent Using/Willing To Use E-Commerce Option
Torsten Pilz
Vice President Worldwide Operations
Amazon.com (AmazonFresh, PrimePantry, PrimeNow, Campus)
TRAIL BLAZING
First order
April 3rd
1995
DELIVERY / TRANSPORTATION
DRONE DELIVERY / TRANSPORTATION
CUSTOMER EXPERIENCE / EXPECTATIONS
CUSTOMER PICK UP OPTIONS
EMERGING SCIENCES & TECHNOLOGY
MOMENT OF TRUTH:
Inventory/Merchandising
 Hazard Analysis & Risk Preventive Controls
 Standards for Produce Safety (Temp
Control, etc.)
 Facilities Registration...
COMPETENCIES
 Biological supply chains: vertical integrations
with fruit, vegetables, seafood, meat
 Lean to peopleless:...
• Customer Obsession
• Ownership
• Invent and Simplicity
• Are Right, A lot
• Hire and Develop the Best
• Insist on the Hi...
WAR ON TALENTWAR FOR TALENT
Leader shift2020 - GMA FMI - Featuring Amazon with Hunt Executive Search
Leader shift2020 - GMA FMI - Featuring Amazon with Hunt Executive Search
Leader shift2020 - GMA FMI - Featuring Amazon with Hunt Executive Search
Leader shift2020 - GMA FMI - Featuring Amazon with Hunt Executive Search
Leader shift2020 - GMA FMI - Featuring Amazon with Hunt Executive Search
Leader shift2020 - GMA FMI - Featuring Amazon with Hunt Executive Search
Leader shift2020 - GMA FMI - Featuring Amazon with Hunt Executive Search
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Leader shift2020 - GMA FMI - Featuring Amazon with Hunt Executive Search

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Slides and notes from the TPA (GMA & FMI) Joint SC Conference in 2016. Hunt Executive Search presents on Supply Chain Leadership and the need for LeaderShift by 2020. Q&A with Amazon's Supply Leader.

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Leader shift2020 - GMA FMI - Featuring Amazon with Hunt Executive Search

  1. 1. Online Order and Store Pickup HarrisTeeter Meijer Albertsons Online Order and Shipment Groceriesexpress.com, Netgrocer.com Mybrands.com,Alice.com Indianblend.com, Asianfoodgrocer.com Kosher.com Pure-playOnlineOrder& Delivery Amazon.com FreshDirect.com Peapod.com Safeway.com Walmart $1 Billion+ Store Pick-upor Home Delivery Roche Brothers, Dorothy Lane Markets, Schnucks, Coburn’s Specialty Online with Delivery Organicdirect.com, Greenling.com, Freshpicks.com, Relayfoods.com, Planetorganics.com US Online Grocery $13 Billion Industry Source: The Hartman Group US ONLINE GROCERY
  2. 2. $80 Billion
  3. 3. Percent Using/Willing To Use E-Commerce Option
  4. 4. Torsten Pilz Vice President Worldwide Operations Amazon.com (AmazonFresh, PrimePantry, PrimeNow, Campus)
  5. 5. TRAIL BLAZING First order April 3rd 1995
  6. 6. DELIVERY / TRANSPORTATION
  7. 7. DRONE DELIVERY / TRANSPORTATION
  8. 8. CUSTOMER EXPERIENCE / EXPECTATIONS
  9. 9. CUSTOMER PICK UP OPTIONS
  10. 10. EMERGING SCIENCES & TECHNOLOGY
  11. 11. MOMENT OF TRUTH: Inventory/Merchandising
  12. 12.  Hazard Analysis & Risk Preventive Controls  Standards for Produce Safety (Temp Control, etc.)  Facilities Registration & Inspections  Mandatory Recall Authority (Traceability)  Record Inspection & Maintenance  Import/Foreign Supplier Verification
  13. 13. COMPETENCIES  Biological supply chains: vertical integrations with fruit, vegetables, seafood, meat  Lean to peopleless: manual pickers to robots  Trucks to autonomous vehicles & droids  Tech savvy to real time big data: insights for merchandising and end to end e-commerce  ERP to artificial intelligence: levering insights and disruptions to be applied real time
  14. 14. • Customer Obsession • Ownership • Invent and Simplicity • Are Right, A lot • Hire and Develop the Best • Insist on the Highest Standards • Think Big • Bias for Action • Frugality • Vocally Self Critical • Earn Trust of Others • Dive Deep • Have Backbone: Disagree & Commit • Deliver Results
  15. 15. WAR ON TALENTWAR FOR TALENT

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