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Pif conference slides

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Slides from Rachael Shah's talk at the Patient Information Forum ( PiF) on delivering practical digital health communications.

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Pif conference slides

  1. 1. Delivering practical digital health communications
  2. 2. Rachael Shah Agile delivery champion @rachaelashah @ReasonDigital
  3. 3. About Reason Digital
  4. 4. CLIENTS AND PARTNERS AWARDS
  5. 5. What is Agile? Case study
  6. 6. What is Agile?
  7. 7. Agile is not a thing to be done. Agile is an umbrella term, a mindset and at its core, a really simple set of statements that form a manifesto.
  8. 8. Waterfall Agile
  9. 9. Continuous improvement mindset  1. Embrace customer feedback - Not about "consulting" patients it's about coproducing solutions together 2.Most suitable in situations where patient/ customer feedback is vital to the success of the initiative. 
  10. 10. Transparency Admitting we don’t know what we don’t know
  11. 11. User research Design Design, Build, Test Cycles Content DISCOVERY MVP V1 Prototyping Consultation & Vision V2 on Support Continuous Delivery Launch Design, Build, Test Cycles
  12. 12. Case study
  13. 13. Intention
  14. 14. Background on why needed sprint
  15. 15. Test viability User centred value Output to support funding bid
  16. 16. Discovery sprint
  17. 17. 1 week on-site Assumptions User personas Sketching Prototype Testing
  18. 18. Assumption mapping
  19. 19. Test out assumptions Identifies where research is needed Progress tracker
  20. 20. User personas
  21. 21. To ensure the product meets the needs of its potential users, it’s important to know all we can about them
  22. 22. Demographics Behaviours Needs / goals Pain points
  23. 23. Source: http://transformation.blog.nhs.uk/MentalHealthDiscovery
  24. 24. Sketching
  25. 25. Sheet folded into 8 squares Demonstrate ideas Features Screens Dot vote - most popular
  26. 26. User driven Access champions - Discover IT Drupal access scan Accessibility audit Implementing WCAG 2.1 AA / AAA
  27. 27. Prototype
  28. 28. Point 1 Point 2 Point 3 Point 4 Point 5
  29. 29. Usability testing
  30. 30. Test key journeys Screen recordings Think out aloud Improvements identified
  31. 31. Patients are part of the solution
  32. 32. Patient centred approach Add value
  33. 33. Thank you!

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