JULY 7, 2014 | SLIDE 1
CORPORATE PRESENTATION
JUNE 2014
JULY 7, 2014 | SLIDE 2
TABLE OF CONTENTS
 Mission & Vision
 Some facts & figures
 Geographical coverage
 Management st...
JULY 7, 2014 | SLIDE 3
INTRODUCTION
JULY 7, 2014 | SLIDE 4
REALDOLMEN HAS A CLEAR VISION AND MISSION
 Vision: To be the reference in the local market for
int...
JULY 7, 2014 | SLIDE 5
SOME REALDOLMEN FIGURES
 Shareholding
 Listed on EuroNext Brussels
 2 reference shareholders
 C...
JULY 7, 2014 | SLIDE 6
TOP INDEPENDENT ICT SUPPLIER IN BELGIUM
 In the Whitelane study “IT Outsourcing Study BeLux 2014” ...
JULY 7, 2014 | SLIDE 7
A SOLID AND REFERENTIAL CUSTOMER BASE IN BOTH THE
MID-MARKET AND LARGE ACCOUNTS
Logistics and Distr...
JULY 7, 2014 | SLIDE 8
IN THE LOCAL MARKET
Proximity to our customers in the Benelux.
Offices:
Headquarters
 Brussels 165...
JULY 7, 2014 | SLIDE 9
STRONG PARTNERSHIPS
JULY 7, 2014 | SLIDE 10
Marc De Keersmaecker
General Manager
Sales Director
(Chantal Roosens)
Sales
(North Region)
Marketi...
JULY 7, 2014 | SLIDE 11
SINGLE-SOURCE OFFERING
JULY 7, 2014 | SLIDE 12
REALDOLMEN HAS A SINGLE-SOURCE OFFERING
Infrastructure Products
Business Solutions
Professional Se...
JULY 7, 2014 | SLIDE 13
ORGANIZATION GEARED TOWARDS OPERATIONAL
EXCELLENCE
Operations
Finance
HR
IT
Strategic
Framework
Bu...
JULY 7, 2014 | SLIDE 14
BUSINESS SOLUTIONS
JULY 7, 2014 | SLIDE 15
BUSINESS SOLUTIONS
 Business Solutions is all about
 Increasing your business efficiency
 Impro...
JULY 7, 2014 | SLIDE 16
ERP SOLUTIONS
 One central information system available for the complete
organization (even multi...
JULY 7, 2014 | SLIDE 17
BUSINESS INSIGHTS
 How do you turn data into actionable Business Insights? Using
information mana...
JULY 7, 2014 | SLIDE 18
HIGH PERFORMANCE WORKPLACE
 A people centric environment where we enable efficient
processes, eff...
JULY 7, 2014 | SLIDE 19
CUSTOMER ENGAGEMENT MANAGEMENT (CEM)
 Create true customer engagement by putting you customer fir...
JULY 7, 2014 | SLIDE 20
ENTERPRISE ASSET MANAGEMENT (RIMSES)
 EAM software (Rimses) represents a large potential in
value...
JULY 7, 2014 | SLIDE 21
RITM
 RITM is a specialized ERP for the textile industry
 Needle felt
 Fibres
 Tuft
 Technica...
JULY 7, 2014 | SLIDE 22
COMPUTER AIDED DESIGN (CAD)& GEOGRAPHIC
INFORMATION SYSTEMS (GIS)
 With CAD we provide licenses, ...
JULY 7, 2014 | SLIDE 23
PROFESSIONAL SERVICES
APPLICATIONS
JULY 7, 2014 | SLIDE 24
PROFESSIONAL SERVICES APPLICATIONS
 Professional Services Applications is all
about:
 Complement...
JULY 7, 2014 | SLIDE 25
COMPETENCE CENTERS
 With both the critical mass and the expertise to support our
customers, cover...
JULY 7, 2014 | SLIDE 26
MANAGED SERVICES APPLICATIONS
 We support & maintain your custom-built software and
package imple...
JULY 7, 2014 | SLIDE 27
PROJECT SERVICES
 With Project Services we deliver Custom software that completely match
your Cus...
JULY 7, 2014 | SLIDE 28
CONSULTING SERVICES
 With Consulting Services we :
 Translate your business strategy into a work...
JULY 7, 2014 | SLIDE 29
DEVELOPMENT PROCESSES & EDUCATION
 Helps your organisation create business value through software...
JULY 7, 2014 | SLIDE 30
PROFESSIONAL SERVICES
INFRASTRUCTURE
JULY 7, 2014 | SLIDE 31
PROFESSIONAL SERVICES INFRASTRUCTURE
 Professional Services Infrastructure is
all about:
 Design...
JULY 7, 2014 | SLIDE 32
COLLABORATION CONSULTING SERVICES
 Collaboration, working together, cooperation… These higher
pur...
JULY 7, 2014 | SLIDE 33
INFRASTRUCTURE CONSULTING SERVICES (ICS)
 Our experts in architecture, IT projects and IT process...
JULY 7, 2014 | SLIDE 34
 We Design & Build scalable environments for your Business
Applications. We can guide you on the ...
JULY 7, 2014 | SLIDE 35
 Application & desktop delivery, UC & security solutions enabling a
state of the art workplace fo...
JULY 7, 2014 | SLIDE 36
CLOUD SERVICES
 We help you integrate your cloud services & solutions outside
of the bounderies o...
JULY 7, 2014 | SLIDE 37
MANAGED SERVICES
 We provide excellent ICT infrastructure hardware and software
services to our c...
JULY 7, 2014 | SLIDE 38
A TRUE SINGLE-SOURCE SUPPLIER
JULY 7, 2014 | SLIDE 39
PLAN
 Creating a concept for the
future integrated IT vision
 Making a data integration study
 ...
JULY 7, 2014 | SLIDE 40
PLAN
 Operational & Strategic
Program Management
 Technical architecture both
applicative & infr...
JULY 7, 2014 | SLIDE 41
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RealDolmen Corporate Presentation (English Language)

  1. 1. JULY 7, 2014 | SLIDE 1 CORPORATE PRESENTATION JUNE 2014
  2. 2. JULY 7, 2014 | SLIDE 2 TABLE OF CONTENTS  Mission & Vision  Some facts & figures  Geographical coverage  Management structure  Offering portfolio  3 Business divisions  A true single-source supplier
  3. 3. JULY 7, 2014 | SLIDE 3 INTRODUCTION
  4. 4. JULY 7, 2014 | SLIDE 4 REALDOLMEN HAS A CLEAR VISION AND MISSION  Vision: To be the reference in the local market for integrated solutions supporting the complete ICT- lifecycle.  Reference: be the preferred & trusted choice for customers, partners and employees  Local: proximity to our customers in the Benelux and France  Integrated solutions: complete ICT offering covering the full lifecycle, including infrastructure, applications and communications  Complete ICT-lifecycle: supporting all plan-build-operate activities
  5. 5. JULY 7, 2014 | SLIDE 5 SOME REALDOLMEN FIGURES  Shareholding  Listed on EuroNext Brussels  2 reference shareholders  Colruyt Family 17%  QuaeroQ 10%  FY 2013/2014 Financials  €247,8mio revenue  €11,6 mio REBIT  €9,0 mio profit  More than 1,600 professionals
  6. 6. JULY 7, 2014 | SLIDE 6 TOP INDEPENDENT ICT SUPPLIER IN BELGIUM  In the Whitelane study “IT Outsourcing Study BeLux 2014” ranked as the #1 outsourcing service provider for Applications Development & Maintenance and Datacenter outsourcing, and overall #2 with a score of 83% in customer satisfaction.  RealDolmen is a leading partner for many of the large technology companies:  First HP Partner to be certified for the HP CloudAgile Program  First HP Platinum Converged Infrastructure Specialist in Belgium  HPOne award (i.e. Best Partner) for GWE region  Ranked 10th “Most Competent” Microsoft Partner in the World  achieved at this moment 13 gold and 9 silver competencies as Microsoft Partner, making us unique in Belgium  Winner of Veaam Most Significant Project award  Chosen by technology firms and peers as Best Integrator of the year 2014 at Channel Awards
  7. 7. JULY 7, 2014 | SLIDE 7 A SOLID AND REFERENTIAL CUSTOMER BASE IN BOTH THE MID-MARKET AND LARGE ACCOUNTS Logistics and Distribution Life Science Healthcare Services Government/EducationIndustry Financial Services
  8. 8. JULY 7, 2014 | SLIDE 8 IN THE LOCAL MARKET Proximity to our customers in the Benelux. Offices: Headquarters  Brussels 1654 Huizingen Belgium  Antwerp 2550 Kontich  Diegem 1831 Diegem  Ghent 9840 De Pinte  Hasselt 3560 Lummen  Kortrijk 8530 Harelbeke  Namur 5101 Loyers  Mons 7000 Mons Luxembourg  Luxembourg 1461 Luxembourg Belgium: 500 clients – Luxembourg: 150 clients – Netherlands: 50 clients. More than 1,250 available professionals
  9. 9. JULY 7, 2014 | SLIDE 9 STRONG PARTNERSHIPS
  10. 10. JULY 7, 2014 | SLIDE 10 Marc De Keersmaecker General Manager Sales Director (Chantal Roosens) Sales (North Region) Marketing Business Divisions Managing Directors Business Solutions (Tim Claes) Professional Services Applications (Johnny Smets) Professional Services Infrastructure (Dirk De Waegeneire) Chief Financial Officer (Paul De Schrijver) Finance Wallonia Luxemburg Corporate Development Internal IT Chief People Officer (Marc De Keersmaecker ad interim) HR Subcontracting Facilities Secretary General (Thierry de Vries) Legal MANAGEMENT TEAM
  11. 11. JULY 7, 2014 | SLIDE 11 SINGLE-SOURCE OFFERING
  12. 12. JULY 7, 2014 | SLIDE 12 REALDOLMEN HAS A SINGLE-SOURCE OFFERING Infrastructure Products Business Solutions Professional Services  Master Data Management  Service Oriented Architecture  Unified Communications  Supply Chain Mgmt  CAD/GIS  Mobility  Enterprise Asset Mgmt  Clinical Trial Mgmt Systems  Development  Outsourcing  Managed Services  Project Management  Training Services  Business Process Management  Cloud  Data Center  Front-end  Networking  IP Communications  Voice Over IP  Security  Turnkey Solutions  Enterprise Resource Planning  Customer Relationship Management  Business Intelligence  ECM/WEM  Web Solutions  Networking  Testing  Support & Helpdesk  Security  Enterprise Application Integration  Service Oriented Architecture  Cloud Services Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses. Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc). Hardware products and software licenses A true single-source supplier, able to support the full ICT-lifecycle
  13. 13. JULY 7, 2014 | SLIDE 13 ORGANIZATION GEARED TOWARDS OPERATIONAL EXCELLENCE Operations Finance HR IT Strategic Framework Business Solutions Professional Services Applications Competence Centers Project Services Managed Services Applications Consulting Services Development Processes & Education Professional Services Infrastructure Collaboration Consulting Services Infra Consulting Services DataCenter Services Workplace Services Managed Services Customer Public General Industry Logistics & Distribution Energy & Media & Telecom Pharma & Biotech. Services Healthcare Sales Marketing Cloud Services ERP Solutions Business Insights High Performance Workplace Customer Engagement Management RITM EAM
  14. 14. JULY 7, 2014 | SLIDE 14 BUSINESS SOLUTIONS
  15. 15. JULY 7, 2014 | SLIDE 15 BUSINESS SOLUTIONS  Business Solutions is all about  Increasing your business efficiency  Improving your (digital) workplace  Enhancing your customer interaction  Making sense of your data  Supporting and automating your business processes  Business Solutions is about Business Simplicity Business Solutions ERP Solutions Business Insights High Performance Workplace Customer Engagement EAM RITM
  16. 16. JULY 7, 2014 | SLIDE 16 ERP SOLUTIONS  One central information system available for the complete organization (even multi-company) connecting & streamlining all corporate business processes like Finance, Administration, Sourcing, Warehousing and Logistics, Facilities, Sales,…  Benefits:  Centralized insights (Multi-company, cross-company processes,…)  Processes optimizations (bottle necks, planning, costing,…)  Cost reductions ( data-entry in different systems,  information systems, better stock management,…)  More satisfied customers (better planning and insights on orders, reaction time,…)  Productized solutions for 2 Verticals:  Healthcare: Hospital AX built on  Wholesale&Distribution:  Small&Mid-sized companies: RAW Progress  Mid&Large Companies: RAW AX built on Also Custom ERP Projects with or Open-ERP  About 105 dedicated experts with deep knowledge on industry as well as on technological capabilities
  17. 17. JULY 7, 2014 | SLIDE 17 BUSINESS INSIGHTS  How do you turn data into actionable Business Insights? Using information management solutions, based on leading business intelligence and master data management services and products  This way organizations can optimize the value of their data and operate with more efficiency and agility, reduce costs and mitigate risk.  Strong partnerships  Informatica  IBM  Microsoft  QlikView  SAP  SAS.  About 60 dedicated expert consultants supports our clients, both local and global and in numerous verticals (financial services industry, pharma & healthcare, retail, logistics, public, , …).  Enterprise Performance Management  Budgeting, planning & consolidation  Analytics  Business Intelligence  Data Warehousing  Enterprise Data Integration  Data Security  Application Information Lifecycle Management  Data Quality Management  Master Data Management  Information Strategy and Data Governance
  18. 18. JULY 7, 2014 | SLIDE 18 HIGH PERFORMANCE WORKPLACE  A people centric environment where we enable efficient processes, efficient information and efficient communication & collaboration, independant of location, device or time.  Our HPW services create added value for out customers:  Business knowledge: ECM, HPW and Future Workplace Studies, Roadmaps & Readiness Programs  Implementation & migration projects, using accelerators & best practices  Governance  User Adoption  World class partners & product solutions  Microsoft SharePoint, Alfresco  AvePoint…  Leading independent ECM/HPW Competence Centers  > 55 dedicated ECM consultants (incl. Sharepoint MVP)  > 100 dedicated UC&C engineers (Lync Compete Partner award)  > 10 HPW business consultants
  19. 19. JULY 7, 2014 | SLIDE 19 CUSTOMER ENGAGEMENT MANAGEMENT (CEM)  Create true customer engagement by putting you customer first. CEM helps you to optimize your customers centric processes in and outside the boundaries of your organization.  Our CEM & CRM services create added value for our customers:  Business knowledge: CEM Readiness studies, CRM Software Selection Framework, Discovery programs  Proven track record of CRM and CEM implementations  Dedicated managed services team  Over 100 own add-ons and accelerators developed by RealDolmen  World class partners and product solutions for xCRM and CEM:  Microsoft Dynamics CRM, Oracle CRM, Salesforce.com  GX Software BlueConic, ClickDimensions,…  Leading independent CEM/CRM competence center in Belgium  Microsoft Dynamics CRM Gold Partner & Oracle Gold Partner:  45 certified business, functional and technical CEM consultants  Integrated offerings: BI, ECM, ERP, development services, infrastructure services, cloud services…  Salesforce Automation and Mobile CRM  Marketing  E-mail Marketing  Online Channel Optimization  Marketing Automation  Social CRM  Customer Insights  Customer Service and Support  Case Management  Contact Center  Extended CRM  Education Center  Applicant Management & Selection  Non-profit and Membership-based
  20. 20. JULY 7, 2014 | SLIDE 20 ENTERPRISE ASSET MANAGEMENT (RIMSES)  EAM software (Rimses) represents a large potential in value for your organization regarding maintenance quality, efficiency & safety  EAM increases productivity, reduces maintenance costs and improves safety  Our Rimses, e-Rimses, Rimses Analyser & Fimacs (accounting) solutions are implemented by a team of experienced consultants & project managers  intimately familiar with the world of maintenance and the Rimses product range and related Microsoft technologies (SQL, .NET + MS project)
  21. 21. JULY 7, 2014 | SLIDE 21 RITM  RITM is a specialized ERP for the textile industry  Needle felt  Fibres  Tuft  Technical textile  Weaving mills  Coating  Functionalities geared specifically towards the textile industry make the difference compared to generic ERPs  Stronly integrated planningsmodule, increasing the level of service towards your customers  Advanced cost calculation  Integrated shopfloor
  22. 22. JULY 7, 2014 | SLIDE 22 COMPUTER AIDED DESIGN (CAD)& GEOGRAPHIC INFORMATION SYSTEMS (GIS)  With CAD we provide licenses, support, training, consultancy and tailored solutions  With GIS we provide BIM for Infra, CAD & GIS Integration  Within these domains we can improve your ROI by:  Optimizing & bringing CAD/GIS implementations up to date  Integrating it with your current IT environment  Training & coaching your users  Providing Managed Services (helpdesk, support, change management, …)  We provide services and products from world-class suppliers  CAD: AutoCAD en Autodesk Suites  GIS: AutoCAD MAP & AIMS, MapGuide, OpenSource, ArcGIS, MapInfo, TomTom, Google, Bing  We have a professional competence center  About a dozen CADGIS-consultants  Autodesk Training Center (ATC), Autodesk Developer (ADN), Autodesk Value Added Reseller (VAR), Autodesk Consulting & Product Support Specialization  ESRI Preferred Partner  MapInfo Developer / Partner  TomTom Preferred Partner  Knowledge of Microsoft & Oracle
  23. 23. JULY 7, 2014 | SLIDE 23 PROFESSIONAL SERVICES APPLICATIONS
  24. 24. JULY 7, 2014 | SLIDE 24 PROFESSIONAL SERVICES APPLICATIONS  Professional Services Applications is all about:  Complementing your internal IT department with the right skills at the right moment  Rightsizing & aligning your IT environment to the business environment in a futureproof manner  Increasing your IT department efficiency  Enhancing the IT department tools & workplace  PSA is about IT Simplicity Professional Services Applications Competence Centers Project Services Managed Service Applications Consultancy Services Development Processes & Education
  25. 25. JULY 7, 2014 | SLIDE 25 COMPETENCE CENTERS  With both the critical mass and the expertise to support our customers, covering the complete development lifecycle in all common technologies, we deliver experts in software development  Major expertise in:  Open Source/J2EE  Microsoft development stack  Oracle  I-Series  Mainframe  Ranked amongst top 10 Microsoft partners worldwide.  Over 500 professionals sharing knowledge in squad teams with thought leaders, focusing on technololy innovation and certification  project management  business/functional analysis  technical architecture  design and development
  26. 26. JULY 7, 2014 | SLIDE 26 MANAGED SERVICES APPLICATIONS  We support & maintain your custom-built software and package implementations  Customers can focus on extending their business while we manage business continuity  Our services  Diverse team (> 45 FTE) with skilled and experienced professionals  We cover the technical and the functional part of the job  Processes are all ITIL v3 compliant  Incident Management Configuration Management  Change Management Service Management  Release Management Monitoring  Tools available to support the processes and service level agreements  Offering tailored to fit customer’s needs: from fire fighting to managed application outsourcing  Wide range of supported technologies and software  Java related technologies: Java core, Java EE, Adobe Flex, Oracle Service Bus, Hibernate, Spring, Struts, Swing, Alfresco, …  Microsoft related technologies: Visual Basic, Office VBA, .NET (1.5 > 4.0), Winforms, WCF, Silverlight, Biztalk, Windows Mobile, Azure, TFS, SQL Server, Microsoft Sharepoint, Microsoft CRM, Microsoft BI, …  Legacy technologies: AS400, Oracle Forms, Oracle PL/SQL, Powerbuilder, Uniface, …  Key partnerships with vendors and other service providers: Oracle, Microsoft, IBM, …  End-to-End support together with Managed Services Infrastructure.
  27. 27. JULY 7, 2014 | SLIDE 27 PROJECT SERVICES  With Project Services we deliver Custom software that completely match your Custom needs on time, on budget & within the specifications on a fixed result basis.  We offer you :  A structured, no nonsense methodology “the RealDolmen Way” which includes :  More than 20 years of experience  The best things from industry standards & best practices like Prince2™, PMBOK™ and Scrum for project management, Volere ™ for requirements analysis, ….  A wide range of project services Skills  Business/functional analysts  IT Professionals  Architects  Testers  Project/program management  Change Management  A Wide range of supported technologies and software  Java related technologies  Microsoft related technologies  Legacy technologies: AS400, Oracle Forms, Oracle PL/SQL, Powerbuilder, Uniface, …  Key partnerships with vendors and other service providers: Oracle, Microsoft, IBM, …  End-to-End support together with Managed Services Applications & Infrastructure
  28. 28. JULY 7, 2014 | SLIDE 28 CONSULTING SERVICES  With Consulting Services we :  Translate your business strategy into a working IT Strategy & Architecture  Help you generate more business value through Technology Innovation like Cloud, Mobile, Business Driven Architecture, etc…  We offer you :  A wide range of project services Skills  Enterprise Architecture  Technical Consultancy  Business Process Management/Optimalisation  Defining IT Strategy/Roadmap  Make or Buy Strategy  RFP/RFI Consulting  A wide range of consulting services Skills  Business Consultants  BPM/BPO/BPI Consultants  Enterprise Architects  Technology Experts  Project/program management  Change Management
  29. 29. JULY 7, 2014 | SLIDE 29 DEVELOPMENT PROCESSES & EDUCATION  Helps your organisation create business value through software development, by improving the efficiency and effectiveness of its software development processes  Agile methodologies  End-to-end Quality assurance and control  Education of both the IT team and end-users  Solutions  Enterprise Project Management  Application Lifecycle Management  Testing and Quality Assurance  Education and Technical Writing  Assessments, consultancy and education  Create added value through  Higher agility, better business – IT alignment  Continuous delivery of business value  Increased productivity and quality at a reduced cost  Worldclass partners  Microsoft  Atlassian
  30. 30. JULY 7, 2014 | SLIDE 30 PROFESSIONAL SERVICES INFRASTRUCTURE
  31. 31. JULY 7, 2014 | SLIDE 31 PROFESSIONAL SERVICES INFRASTRUCTURE  Professional Services Infrastructure is all about:  Designing, deploying and maintaining the backbone of your valuable IT infrastructure  Plotting your path to the right cloud infrastructure  Giving your workforce access to the right applications, wherever, whenever and regardless of device, without compromising security  PSI is about IT Simplicity Professional Services Infrastructure Collaboration Consulting Services Infra Consulting Services DataCenter Services Workplace Services Cloud Services Managed Services
  32. 32. JULY 7, 2014 | SLIDE 32 COLLABORATION CONSULTING SERVICES  Collaboration, working together, cooperation… These higher purposes have a proven impact op the operations and success of every organization.  Collaboration Consulting Services helps you prepare for the future:  Automate, optimize, innovate?  Evolution or revolution?  We help create a clear picture of both your As-Is situation and your To-Be situation and plot out a feasible course, aligned to  Vision  Strategy  organizational possibilities  Impact analysis on Human Resources, processes and technologies  RealDolmen has specialized consultants & methodologies, as well as generic experience to advise you on and guide you through any needed change project.
  33. 33. JULY 7, 2014 | SLIDE 33 INFRASTRUCTURE CONSULTING SERVICES (ICS)  Our experts in architecture, IT projects and IT processes raise your infrastructure to the level you need it to be  Do the right projects & do the projects right:  Translation and merging of lifecycle requirements technology evolutions and business requirements & strategies to infrastructure.  Making the right choices, defending the right budget and getting the defined strategy into place.  Services cover:  Architecture Roadmaps  IT Service Catalog & Design  Project management  RFI/RFP consulting  Program management  IT management.  20 architects, project managers & ITIL experts with major expertise in actual concepts & models, trends, common infrastructure technologies and relevant methodologies like Infrastructure maturity models, Prince2 and ITIL.
  34. 34. JULY 7, 2014 | SLIDE 34  We Design & Build scalable environments for your Business Applications. We can guide you on the Journey from Datacenter to a private Cloud (on premise)  Our Lifecycle approach from Technical and ICT management perspective offer a unique answer to your business requirements.  Key solutions & technologies :  Strong partnerships with leading vendors  90 professionals with top vendor certifications & proven project experience  HP  Microsoft  VMware  Symantec  Oracle  Dell  Netapp  CommVault  IBM  RedHat  Cisco  Veeam DATACENTER SERVICES  Datacenter Refreshments or Extensions  Datacenter Orchestration & Management  DRP on premise & DRP Cloud Enablement  Data Management Solutions
  35. 35. JULY 7, 2014 | SLIDE 35  Application & desktop delivery, UC & security solutions enabling a state of the art workplace for both mobile and office workers.  Our integrated approach from user and ICT management perspective offer a unique & holistic answer for the optimization of the workplace for tomorrow.  Key solutions & technologies :  Strong partnerships with leading vendors  90 professionals with top vendor certifications & proven project experience  Citrix  Microsoft  VMware  Symantec  Checkpoint  McAfee  Fortinet  Vasco  HP  Apple  Lenovo  Samsung  NEC  Polycom  Palo Alto WORKPLACE SERVICES  Enterprise Mobility  Endpoint Management  Telephony  UC  Anti-X  Perimeter Security  Database Security  SIEM  Service Desk  Migrations  Field Services
  36. 36. JULY 7, 2014 | SLIDE 36 CLOUD SERVICES  We help you integrate your cloud services & solutions outside of the bounderies of your private IT-environment. We integrate with your existing situation, being IaaS, PaaS, SaaS , or any other IT-solution offered as-a-Service (XaaS)  We assist in defining & choosing the right strategy customers should follow during their journey into their future cloud environment. We have a professional, consistent & tested portfolio of Cloud Solutions ready to be adopted by our customers  Plan : studies, assessments, POC’s  Build : migrations, integration services, itsm services  Operate : additional managed services on top of cloud services  Products = various IaaS, PaaS and Saas Solutions, available at our own parnter hosted platform (RDDC) or delivered by public cloud partners  Important partners are:  Interxion  HP, Microsoft, Vmware, Citrix, Symantec, SafeNet  The following professionals are at your service  Cloud consultants  Cloud integration engineers  Managed services engineers
  37. 37. JULY 7, 2014 | SLIDE 37 MANAGED SERVICES  We provide excellent ICT infrastructure hardware and software services to our customers, thus supporting their business processes.  By offering excellent service, we minimize ICT infrastructure downtime and provide a stable environment, giving the customer the opportunity to concentrate on their core business.  Services we provide:  End-User Support  Reactive Software Support  Selective Outsourcing  Monitoring  Field Services  60 Engineers in the field for HW interventions, Installations, Roll-Outs and Workplace Management  140 skilled professionals for Software Support and Outsourcing activities, covering 75 technologies on a 24/7 base
  38. 38. JULY 7, 2014 | SLIDE 38 A TRUE SINGLE-SOURCE SUPPLIER
  39. 39. JULY 7, 2014 | SLIDE 39 PLAN  Creating a concept for the future integrated IT vision  Making a data integration study  Better alignment & prioritizing the needs of the different departments by commencing PortfolioManagement BUILD  Building BI platform  Integration of WebPortal with MS Dynamics CRM OPERATE  Maintain the different processes  Take care of the proper Infrastructure A TRUE SINGLE-SOURCE SUPPLIER BUSINESS SOLUTIONS  MOSS 2007 (intranet Vlerick & student portal Eduweb)  Microsoft CRM (E-HRM,XRM, helpdesk & case mgt)  BI SQL 2005 (datawarehouse & reporting tool) PROFESSIONAL SERVICES  Managed Services Applications: CRM environment  Project Management regarding Enterprise Application Integration  Enterprise Application Integration from Scribe to Microsoft Bizztalk server INFRASTRUCTURE PRODUCTS Only software licensing: Microsoft Academic Contract Microsoft Software Advisor Partner
  40. 40. JULY 7, 2014 | SLIDE 40 PLAN  Operational & Strategic Program Management  Technical architecture both applicative & infrastructural BUILD  Custom made applications  Technical projects such as migration / conversion / consolidation  Standardize, virtualize, consolidate & secure IT infrastructure OPERATE  Managed Services on the infrastructural & Applicative platform  Change management  Hosting & housing of the IT development / testing & production environment A TRUE SINGLE-SOURCE SUPPLIER BUSINESS SOLUTIONS  Microsoft AX Finance  CRM (Microsoft) /ECM (Sharepoint) PROFESSIONAL SERVICES  Day-to day operational IT resources (even in Fost Plus IT management)  Project & T&M consultancy/development/projec t management INFRASTRUCTURE PRODUCTS  Datacenter fully based on HP Hardware  PC’s, Laptops, …  Multifunctionals + integration  Licences Microsoft/McAfee/VMware/…
  41. 41. JULY 7, 2014 | SLIDE 41 Follow us on: Selected presentations are available on: THANK YOU WWW.REALDOLMEN.COM

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