Part 1 - Young People and Technology Tutorial


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Reach Out Pro Module- Connecting Our Worlds
Part 1

This presentation aims to provide you with a basic understanding of how using technology may help your practice. It will also begin to provide you with strategies to integrate technology into your sessions.

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Part 1 - Young People and Technology Tutorial

  1. 1. Module Part 1 Technology and Young People Part 1 - Technology and Young People Connecting Our Worlds Educational Module Part 1 - Technology and Young People
  2. 2. Module Part 1 Technology and Young PeopleIntroduction to Part 1The following presentation aims to provide you with a basic understanding of howusing technology may help your practice. It will also begin to provide you withstrategies to integrate technology into your sessions. Specific learning goals are;• An understanding of the benefits associated with using technologies both for your own professional development and with young people.• An understanding of what young people feel might be useful and why.• A basic knowledge of current research into the use of technology with young people and evidence supporting this.• An understanding of why it’s not essential to be an expert in technology in order to use it with good effect with young people. 2
  3. 3. Module Part 1 Technology and Young People • 91% of 12-17 year olds indicated that the internetYoung people, was a „highly important‟ part of their life[1]. • Over 95% of young Australians use the internet[2].technology • The majority of young people spend betweenand culture 1 - 3 hours per day on the internet[3]. • Online chatting was ranked at the most favoured leisure activity by young people[1].Technology is highly integrated into many people‟s lives, • Of those Australians that are online, 25.3% are nowbut possibly more so for young people. For young peopleliving in Australia; accessing the internet using mobile phones[2]. 3
  4. 4. Module Part 1 Technology and Young People “Technology to me is something that continually evolves. Its something thats easily adaptable to cater for demand, and can be utilised in a number of forms. Technology is all around us, and its something that we continually use and rely upon. Technology doesnt necessarily have to be digital; its all about how revolutionary it is.” Chris, Interview with a Young Person 4
  5. 5. Module Part 1 Technology and Young People • The internet has been identified as a key source of advice and support by young people [3-5]. • When seeking help, 85.9% sought help from friends –Young people, which may be initiated through face-to-face contact, instant messaging or chat, SMS, or via networking sites. Comparatively, only 11.7% would seek help fromtechnology • community agencies (eg youth workers)[5]. The headspace National Youth and Parent Communityand connection Survey (2008) [6] assessed young people‟s internet use in Australia and the perception of usefulness of online mental health services. Within this survey, 76.9% of young people reported using the internet to connect with other young people. Of those in the 18-25 year old group, 33.9%Coming to terms with how young people use technology is a reported using it to seek information about a mental healthvital part of understanding young people themselves andhow to communicate with them. Technology is a key part of problem[3].young peoples‟ day to day communication, and is often usedto find information, seek advice, or research services. So • Recent (RO) research has shown that inmuch so that the internet is now a crucial part of helpseeking for many. Recent research has indicated that; tough times, more than 65% of young people would be likely or very likely to seek help on or other websites whereas 52% would be likely or very unlikely to talk to a professional such as a GP or counsellor[7]. 5
  6. 6. Module Part 1 Technology and Young People “I think online chats and instant messaging were probably the first places I went when I felt down. Being able to chat to other young people but also having that security of anonymity meant that you could talk about anything. When I went to find more formal help I was lucky, was one of the first places I found and Ive never looked back.” Kris, interview with a Young Person 6
  7. 7. Module Part 1 Technology and Young People • Using technology to engage young people is key and should be considered another tool in a clinician’s tool box; • The internet is not restricted by geographical or physical barriers and so can reach those who would otherwise be difficult to reach[8-10]; • Using the internet can result in the young person feeling empowered and more in control. It allows them to be „able toWhy use dip their toe in or out and moderate the intensity and duration of contact. Also allowing for freedom of self-expression[3].technology • Technology also spans the digital divide and may help marginalised young people gain access to services[11].with young • Embracing technology many help to overcome awkwardness or barriers such as shyness or lack of confidence in communication. Emails for example, have been shown topeople increase the directness in help-seeking and the reporting of physical complaints by adolescents to healthcare professionals[12]. • Failing to recognise and link the young person to online networks leaves a crucial area of support ignored. The internet has been shown to be important in building the support networks of Young People[13]. • Using technology can help improve the therapeutic relationship and clinical outcomes[14]. 7
  8. 8. Module Part 1 Technology and Young People “I think health care professionals working with young people should try to embrace the use of technology as a way of making help seeking more relevant and accessible to young people. Like, when I went and saw a psychiatrist, and sat on her floral couch in her medical room - I felt like I was stepping back in time and it made me automatically awkward. When I chatted online or wrote an email to a counsellor I felt like I was in my own world and could be myself and I think that really helped me!” Meke, Interview with a Young Person 8
  9. 9. Module Part 1 Technology and Young PeopleBecoming a tech expert• A lack of exposure to current • Before embarking on using programs and technology can make technology in your work - do your understanding the range of technology research. seem more overwhelming. • It’s better to pick one or two• Remember that you don’t have to programs and become familiar with know everything to be able to use the these rather than trying to understand technology. them all. 9
  10. 10. Module Part 1 Technology and Young PeopleYou don‟t need • Have a basic understanding of what types of technologies might be useful in your work and complement your current strategies. Parts 2 – Learning the Language of Technology and 3 – Technology in Practice will provide you with someto be a tech more information about common technologies and how to use to use • Use resources like and professional bodies to remain aware of new evidence regarding whichtechnology • technologies are useful and in which contexts. Each young person who presents to you may find different things helpful to them. Encourage an active dialogue with the young person regarding the use of technology. Ask them what they find useful and follow-up on their use of anyBefore you start using technology it‟s important to have an recommendations you make.understanding of where your own comfort level sits. • Websites such as Beacon ( can also offer support and guidance about the strength of evidence of an intervention[15]. 10
  11. 11. Module Part 1 Technology and Young People • Young people don‟t require clinicians to be experts on using technology • They appreciate an openness to exploring their opinion and flexibility of practice.Let the young • Asking for feedback on sites is also appreciated – if you recommend apeople site, follow it up with the young person to gain their the expert • Let them be the expert and let them guide you as to what would be preferable.Let the young person be your guide about what to use. • However, have your own sense of clinically appropriate boundaries. Be aware of concerns regarding privacy and confidentiality. • The rest can be negotiated with the individual you are working with. 11
  12. 12. Module Part 1 Technology and Young PeopleTips from young peopleThese tips are based on interviews with young people who have been through treatment in clinical settings,they don‟t just relate to technology but to attitudes to engaging with them that they value and appreciate:1. Being accessible 6. Knowing what to expect2. Recognising achievement 7. Maintaining confidentiality3. Feeling comfortable 8. Communicating openly4. Having flexible and 9. Feeling connected and valued unique approaches 10. Use technology5. Being non-judgmentalSee [Tips from young people] for more information. 12
  13. 13. Module Part 1 Technology and Young People “.. use a variety of sources. Dont just settle on one website. Give your clients options. What might be good for one young person may not be good for another. We love social networking sites such as Facebook and MySpace. We also like sites such as LiveJournal and Twitter. If you understand what we like to do, we are more inclined to be open with you about our world. What Im saying is... be curious about what we get up to in our spare time. Ask us about these sites and whether we use them. If you know and understand what us young people like to do in our spare time, we are more willing to show you these sites. Even if you dont know much about them, let us know that you are curious. Who knows, we might even be willing to let you in on how we use them. Remember, this doesnt just apply to internet sites, this applies to everything.” Becks, Interview with a Young Person. 13
  14. 14. Module Part 1 Technology and Young PeopleWhat are young people saying?“Be open to using technology in your “Technology plays such a huge role in thepractice. We young people live in a world of lives of young people - and I dont think itstechnology, so we know our stuff. If you are about the health care professional even being aunsure about how to use something, let us know, pro at using technology because its constantlybecause we would be more than happy to help changing. I used to help my counsellors learnyou understand it. Especially if we know that it is chat lingo and it made me feel like I hadgoing to be used in supporting other young something to offer and communicated to mepeople. We like to help as it gives us a voice in that they were interested in my world (not justour treatment plans. If you want to know more my problems). “about mobiles, let us talk to you about them. If Meke 2010, Interview with a Young want to understand how to surf the net forplaces that we young people hang at, give us thisknowledge so we can inform you. Be open withus, and we will be open with you.”Becks 2010, Interview with a YoungPerson. 14
  15. 15. Module Part 1 Technology and Young PeopleAdditional information,evidence and accessSome ideas and tools for using technology in practice are presented in Part 3 of this course. Thesesuggestions involve using technology to assist with carrying out tasks that would most likely be part of anyclinical practice. Essentially our aim is to provide some options for finding new, innovative and “youthfriendly” ways of practicing good clinical care.However, we recognise that many people who work with young people may not have access to thetechnology that would allow them to engage readily with some of the aforementioned sites. We understandthat this can be limiting but is something that needs to be addressed if organisations and institutions want toengage youth in new and innovative ways.In order to support this objective, refer to our Rational document, a one page summary which presents keystatistics and references to facilitate gaining access to technology for the purpose of working with youngpeople [link to Rationale document].For further information you may wish to refer to the Further reading list [link to Further reading]. 15
  16. 16. Module Part 1 Technology and Young PeopleReferences cited1. Australian Communications and Media Authority, Australia in the 9. Leach, L.S., et al., Websites as a mode of delivering mental health Digital Economy R.J. Xavier, Editor. 2008, Australian information: perceptions from the Australian public. Soc Psychiatry Communications and Media Authority: Canberra. PsychiatrEpidemiol, 2007. 42(2): p. 167-72.2. Ewing, S., J. Thomas, and J. Schiessl, CCI Digital Futures Report: 10. Tait, R.J. and H. Christensen, Internet-based interventions for The Internet in Australia. 2008, ARC Centre of Excellence for young people with problematic substance use: a systematic review. Creative Industries and Innovation Institute for Social Research, Med J Aust, 2010. 192(11 Suppl): p. S15-21. Swinburne University of Technology: Melbourne: Australia. . 11. Metcalf, A., et al., Bridging the Digital Divide: Utilising technology to3. Burns, J.M., et al., The internet as a setting for mental health promote social connectedness and civic engagement amongst service utilisation by young people. Med J Aust, 2010. 192(11 marginalised young people. Journal of Community, Citizen‟s and Suppl): p. S22-6. Third Sector Media and Communication, 2008. 4(August): p. 1-15.4. Gould, M.S., et al., Seeking help from the internet during 12. Harvey, K., et al., Health communication and adolescents: what do adolescence. J Am Acad Child Adolesc Psychiatry, 2002. 41(10): their emails tell us? Family Practice, 2008. 25(4): p. 304-311. p. 1182-9. 13. Stanton-Salazar, R. and S. Spina, Adolescent Peer Networks as a5. Mission Australia, National Survey of Young Australians 2009: Key Context for Social and Emotional Support. Youth and Society, & emerging issues. 2010, Mission Australia: Sydney. 2005. 36(4): p. 379-417.6. Hickie, I., et al., Findings from teh headspace National Youth and 14. Choudhury, B.C.C.M.S., et al., Alliance, technology, and outcome Paretn Community Survey 2008. 2009, Sense Advertising & in the treatment of anxious youth Cognitive and Behavioral Design: Melbourn. Practice, 2004. 11(1): p. 44-55.7. Metcalf, A., J. Stephens-Reicher, and P. Collins, 15. Christensen, H., et al., Beacon: a web portal to high-quality mental National Survey 2010. 2010. health websites for use by health professionals and the public. Med J Aust, 2010. 192(11 Suppl): p. S40-4.8. Christensen, H. and K. Griffiths, The Internet and mental health literacy. Aust N Z J Psychiatry, 2000. 34(6): p. 975-9. 16
  17. 17. Module Part 1 Technology and Young PeopleEvaluationEducation Module Pilot Webinar ParticipantsWe are conducting a survey to evaluate the newly launched ReachOut Pro If you are completing this module as pre-reading for aEducational Module - Connecting Our Worlds, currently being piloted on ReachOut Pro Webinar, please use the link below to undertake The survey aims to understand more about who separate survey tailored for your training program.uses the module, what aspects are considered most useful and also how itmight be improved in the future. [Click here to begin the survey for Webinar Participants]As this module is a pilot, we ask that you take a moment to complete anonline survey, to assist us in assessing the value of these professionaldevelopment resources for your practice. Your feedback will contribute tomore valuable and effective resources for other professionals in yoursector.If you have finished using the Education Module, we would appreciateyour feedback on it’s usefulness for your practice.[Click here to begin the survey] 17