Delivered by ReGen's Consumer Participation Facilitator Regina Brindle at the 2014 Australian Winter School. For other presentations from the event, see the conference website: http://winterschool.info/speaker-presentations/
How Consumer Participation can transform and organisation
2. UnitingCare ReGen is the leading alcohol and other drug (AOD) treatment and education agency of UnitingCare Victoria and Tasmania. ReGen is a not-for- profit agency, which has over 40 years experience delivering a comprehensive range of AOD services to the community.
3. Our purpose is reduce alcohol and other drug(AOD) related harm, and promote health and wellbeing.
7. Getting things sorted
Networking in and outside of ReGen
Getting to know ReGen services
Understanding Communication Systems
Using Communication Systems
Knowledge of Current Policy and Procedures
Understanding the systems for establishing policy.
8. Audit completed and organisation assessed in accordance to a rating scale
Consumer Participation Project Plan
9. Establishment of Policy Procedure and Forms
Client Charter
Client Feedback
Complaints
Consumer Participation
Consumer Consultant Recruitment
Consumer Code of Conduct
Payment forms
Staff Orientation
Media
Strategic Plan
10. Strategic Plan 2014- 2017
Strengthen Collaboration
Work with people with AOD issues,
families and communities to ensure
they have a great voice in our
Services and advocacy.
14. Presentations and Networking Outside the Agency
Presentations
APSAD
Turning Point Education Unit
VAADA network
APSU Peer Practice Network
APSU Peer Helper Training
Networking
North Western Mental Health Services
Knox Community Health Service
NEAMI
Mental Illness Fellowship
Harm Reduction Victoria
APSU
16. Barriers
•Staff experience of Consumer Participation
•Assumptions regarding Consumer Participation practice
•Money
•Organisational history and culture
23. Consumer Database
•Meeting the consumer or presenting to a group of consumers. Consumer can include family
members of significant others.
•When interested, obtaining their details
•Details or put into a database
•Sent out regular updates and information
regarding consumer participation activities within and outside the organisation.
24. Consumer Participation Training
Presenters include ReGen executive management as well as representatives from Harm Reduction Victorian (HRV) and the Association of participating Service Users(APSU)
27. Peers support Torque
participants whilst they
complete a comprehensive
survey at the beginning and
the end of this 6 week
Community rehabilitation
program.
This role also includes
delivering presentations
during check in and
information nights.
Peer Support