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A Critical history ofan entrepreneurial venture using business networks and clusters           K. Ravinther
“ When you do your work, do it as a service to                     others.Do it full heartedly without expecting anything ...
April 1992             August 1992                           October 1993
1st October 1993 - 4th June 2004
If we can sell our experiences we all will become millionaires         K. Kunju Raman    “ Human beings are capable of    ...
Sell our experiences - ASK
ASK - Principal Activity• The company is principally engaged in  competency development, providing  training services and ...
Specific Characteristics                    MarketLifestyle Firm                   Influence   Lean             IndustryMa...
The survival of our business draws upon certain types of relations developed through trade and business networks…“Business...
ASK Business Cluster                                                                                            MMU       ...
Key CustomersConsumer      Telco/SME   Education   Airlines,     Banking &Electronics                           Logistics ...
To manage a business network we must  improve our communication skill…              But…HOW do we do that?                ...
Colleague   You            Another Person            Your Problem
Behaviour            Values            Standards            JudgmentAttitude    Motives            Ethics            Belie...
Solutions…Dimensions of How We Relate to Other   People/Time/Space & Environment1. Universalism vs. Particularism2. Analyz...
Mindful Interpreting   What did I do well? What can be improved?  What have I learnt?    Page 7
Think good about everyone Co-existence & co-prosperity     Cool head, warm heart  Give more than you receive  Put yourself...
Year   Growth2004   -2005   190%2006   109%2007   161%2008   133%2009   122%2010   120%2011   130%
What my mother             taught me… Avoid                    Call-off  wrong  place,        Be           the            ...
DARE TO ASK
Business Network & Clusters
Business Network & Clusters
Business Network & Clusters
Business Network & Clusters
Business Network & Clusters
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Business Network & Clusters

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Business Network & Clusters

  1. 1. A Critical history ofan entrepreneurial venture using business networks and clusters K. Ravinther
  2. 2. “ When you do your work, do it as a service to others.Do it full heartedly without expecting anything in return. The human network has enormous power to see you through life ” K. Kunju Raman “ A business enterprise must grow in harmony with society. A business has to expand and develop all the time, but the prosperity that results cannot be enjoyedsolely by itself – it must be shared with society ” K. Matsushita
  3. 3. April 1992 August 1992 October 1993
  4. 4. 1st October 1993 - 4th June 2004
  5. 5. If we can sell our experiences we all will become millionaires K. Kunju Raman “ Human beings are capable of accomplishing much more thaninitially imagined if they are providedwith trainings and special know-how. And if these conditions are met, theperson assigned will exercised his or her abilities to the fullest if given the chance”
  6. 6. Sell our experiences - ASK
  7. 7. ASK - Principal Activity• The company is principally engaged in competency development, providing training services and related businessLecturing Organizations •Marketing Planning •Keynote Speeches•Management •Effective Professional Selling Skills •HR Consultation •Organizing SeminarsCourses •Effective Telemarketing Skills •Organizing EventsTuition •Effective Telephone Style •Master of Ceremonies•Mathematics •Effective Customer Service •Game Show Host•Science •Effective Supervisory Skills •Youth Programs•Statistics •Effective Communication Skills •Children Camps •Effective Team Building & Motivation •School Camps •Spokesperson •Seminars to promote Individuals Client •Coaching •Moderator •Counseling •Facilitator •One-on-one Executive Trainer •Professional Speaker •Career Coach •Sports Carnival
  8. 8. Specific Characteristics MarketLifestyle Firm Influence Lean IndustryManagement Independence Personal Close Influence Relationships Life Long Strategic Education Network
  9. 9. The survival of our business draws upon certain types of relations developed through trade and business networks…“Business clusters refers to geographicconcentrations of interconnected companies,specialized suppliers, service providers, andassociated institutions in a particular field that arepresent in a nation or region” 14 Michael Porter
  10. 10. ASK Business Cluster MMU SENQ Harvey Fuji Xerox UPM SYUC Norman Sharp-roxy Courts Best Denki UM USM Universities Sylog Hyper Markets SuppliersJusco LCS Tesco Carrefour CSDV MMCS EMD BBS Logistic Cambodia CPD RCG HRAvisol Former Colleagues BSD Panasonic Malaysia Laos Tamico Bell Finance Brother PSE Bintang Maju MD Bosch MGR DeVO ED Kenwood GM Innovative Former Class mates Formula Training Partners Delta Dealers Network TCSS RTM GIN Education Housing Ministry Ministry Soyotech KLG Panatech 15
  11. 11. Key CustomersConsumer Telco/SME Education Airlines, Banking &Electronics Logistics & Retail Medical
  12. 12. To manage a business network we must improve our communication skill… But…HOW do we do that? CSDV EMD MMCS Logistic CPD HRBSD Panasonic Malaysia Finance PSE MD MGR ED GM certain types of relations
  13. 13. Colleague You Another Person Your Problem
  14. 14. Behaviour Values Standards JudgmentAttitude Motives Ethics Beliefs 19
  15. 15. Solutions…Dimensions of How We Relate to Other People/Time/Space & Environment1. Universalism vs. Particularism2. Analyzing vs. Integrating3. Individualism vs. Communitarianism4. Inner-directed vs. Outer-directed5. Time as sequence vs. Time as synchronisation6. Achieved status vs. Ascribed status7. Equality vs. Hierarchy Soft Skills
  16. 16. Mindful Interpreting What did I do well? What can be improved? What have I learnt? Page 7
  17. 17. Think good about everyone Co-existence & co-prosperity Cool head, warm heart Give more than you receive Put yourself in the other person shoeGive the other person the benefit of doubtYour reputation is your brand 22
  18. 18. Year Growth2004 -2005 190%2006 109%2007 161%2008 133%2009 122%2010 120%2011 130%
  19. 19. What my mother taught me… Avoid Call-off wrong place, Be the counsel ofwrong time vigilantand wrong the company wicked
  20. 20. DARE TO ASK

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