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H.NO. D-1/36, PRATAP VIHAR PART-03,
KIRARI SULEMAN NAGAR NEAR ROHINI SECTOR-22
MOBILE NUMBER- 9868431615
E-MAIL ID- email@example.com
SENIOR LEVEL OPERATIONS MANAGER
11+ years’ restaurant operations experience / private companies & joint ventures with up to 12 crore
revenue per anum high growth & established companies / start up ventures / turnarounds
Participative management professional; results focused, entrepreneurial and practical. Progressive
leadership experiences have created a passion for surpassing financial and service objectives via a
combination of world class service delivery, lean operating methods, renewed marketing directions and
incentive driven rewards for team achievement. Derive genuine pleasure from transforming high potential
staff into outstanding leaders demonstrating the creativity critical to financial and operational success.
Business management core professional competencies include:
Multi unit operations management
Crore- Rupees P&L management
Food, Labor, marketing cost controls
Sales, product, market analysis
Project planning & development
Risk Management & inventory management
Site selection & construction
Vendor sourcing & negotiating
Customer relations & satisfaction
Human Resource Management
Team building and staff retention
Liasoning with the various government authorities
LITE BITE FOODS PVT.LTD
(Privately held company having 3000 to 3500 employees having more than 70 operational outlets )
Operation Manager ( 2014 – Till date)
Opened more than 14 quick service restaurants in last year. Which includes Baker street Bistro café,
Baker street Express, Pick N fly, Street foods By Punjab grill, Street Foods by Punjab grill Express, Krispy
kreme Express outlet and 4700 BC express outlet. Having an experience of handling multi outlets and
successfully operating them since 2012.
Handling the airport QSR and CDR outlets at Domestic airport T-01D and International airport T-03.
Responsible for the sales growth, budgeting, HR, marketing, New product launch, Price determination
and costing of new products, Planning and P&L.
1) The sales growth is 20% extra then the budgeted sale.
2) Food cost has been reduced by 4% in comparison to last year.
3) Baker street bistro café got best F&B outlet of the year for 2014.
4) Increased overall profitability by reducing the Food cost, labor cost, HLP and other operating
APRIL 2008 TO TILL DATE - With Lite Bite Foods Private Limited as Operation
Manager and reporting to Assistant Vice president operations and planning.
December 2006 to April 2008 - With Pan India Food Solutions Private Limited as
Assistant Restaurant Manager at Spoon Food Court, Metro Walk Mall, Rohini.
October 2004 to December 2006- With Nirula’s Corner house Private Limited as
COMPLETED TWO YEARS POST GRADUATE DIPLOMA
(CORRESPONDENCE) IN OPERATIONS MANAGEMENT FROM IMT
GHAZIABAD. ( YEAR 2015)
COMPLETED GRADUATION IN B.COM (P) (CORRESPONDENCE) FROM
DELHI UNIVERSITY. ( YEAR 2004)
DIPLOMA IN COMPUTER APPLICATION FROM STERLITE FOUNDATION. (
SENIOR SECONDARY FROM C.B.S.E. BOARD DELHI. (YEAR 2001)
RECOGNITION AND APPRICIATION:
GOT CERTIFICATE OF APPRECIATION ON GETTING THE F&B OUTLET OF
THE YEAR AWARD FROM GMR FOR BAKER STREET TERMINAL-03
OUTLET. (YEAR 2015)
GOT CERTIFICATE FROM DIVERSEY ON THE PARTICIPATION OF BASIC
CLEANING AND BASIC FOOD SAFETY PROGRAMME. ( YEAR 2012)
GOT AN APPRICIATION LETTER FROM LITE BITE FOODS ON ACHIEVING
THE MAGICAL FIGURE OF RS. 1CRORE. ( YEAR 2010)
GOT APPRICIATION LETTER FROM LITE BITE FOODS ON SUCCESFUL
OPENING OF NEW BAKER STREET OUTLETS AT DOMESTIC AIRPORT
TERMINAL 01-D. (YEAR 2009). WE HAVE OPENED NOS-5 QSR OUTLETS IN
A YEAR AT AIRPORT T-01D.
GOT CERTIFICATE OF ‘TRAIN THE TRAINER’ ON SUCCESFULLY
COMPLETING TRAINING OF TRAIN THE TRAINER PROGRAMME AT
NIRULA’S. ( YEAR 2005)