RAVINDER KUMARRAVINDER KUMAR
Email: email@example.com Mobile No: +919896727888
ASSOCIATEASSOCIATE SYSTEM ADMINISTRATORSYSTEM ADMINISTRATOR
Seeking senior level assignments in System Administration/Networking across the IT industry
EXECUTIVE SUMMARYEXECUTIVE SUMMARY
Technically sophisticated & result driven IT Professional, with an experience of 2 years 6 month. Worked
with Infinite Computer solution Pvt Ltd in the capacity of Associate System Administrator.
Proficiency in troubleshooting on, Windows 2003 & 2008, Windows XP Professional Network Environment,
Bigfix Patch management utility, Tivoli Provisioning Manager
Specializing in Bigfix – Upgradation, Troubleshooting, Analysis creation, Patch Management, Fixlets
Key CompetenciesKey Competencies
Windows Administration Bigfix Patch Management Technical/Customer Support
Areas of ProficiencyAreas of Proficiency
TEM: solves the increasingly complex problem of keeping your critical systems updated, compatible,
and free of security holes.
Tivoli Provisioning Manager: Workstation Image deployment Tool.
Assets Manager Tool 3.6 :CMDB Management Tool
PROFESSIONAL EXPERIENCEPROFESSIONAL EXPERIENCE
• IBM Global Business Services/Concentrix Daksh Services India Pvt Ltd 11th
Nov 2012 to till Now
Associate System Administrator (TEAM LEAD)
• Expertise in patch management of IBM Servers through Bigfix Patch Management Utility
• Bigfix Infrastructure designing for deploying and distributing Softwares in all the site of India in IBM
• Proficiency in reporting as required through Bigfix Console as well as Bigfix Web Reports ID
• Key achiever in Troubleshooting (Relating to Bigfix Servers patching issue, Bigfix Web Reports issue,
Bigfix Console related issues, Bigfix Server Related Issues,Fixlets Related Issues)
• Lead to Change Management through company owned tool Elixir also elaborator to Change
Management Owner Team and driven out till the closer
• Pilot Recent project to drive Bigfix Upgradation, Done Bigfix Upgradation from 8.2.1312 to 9.0.649 &
from 9.0.649 to 9.0.835 & from 9.0.835 to 9.0.876.
• Setting up policy and customization with the Big Fix Relevance language and the creation of Fixlets
• Functional experience in TEM application architecture and technology infrastructure, TEM product for
vulnerability assessment and remediation.
• Direct Training on Bigfix to Team Members
• Implemented core Bigfix (TEM) solutions including Patch, Anti-Virus, Software Distribution, Endpoint
Firewall and Vulnerability Management
• Representative headed for Information Security team for different compliance activity for internal and
external audit and achieve full goal.
• Expertises in OS Deployment with the help of Tivoli Provisioning Manager Application also provide
support and elucidation to rest location team member.
• Managing the Desktop and Server Patch Compliance across PAN India through the Help of Tivoli End
• Setup Inventory architecture to pull physical inventory report through Bigfix
• Create, Delete and maintain users, groups on Active Directory Server
• Creating group policies and administrating the group Policies through AD
• Troubleshooting, Setting up accounts, Maintenance, Import & Export of data files, Security, Backups.
• Publishing Resources - Applications, Content and Desktop and managing them with L1 Troubleshooting
from the customer end
• Assign permissions on Applications, create groups and generate reports
• Creating Mail Users, Groups, Address books and maintains end user accounts, permission and access
on IBM Lotus Server.
• Add, remove, certify, and move new or existing end-user accounts and provide Cross Certification
between the Domains.
• Provide support to users globally in 24/7 support by Incident Management Tool (Elixir CoDesk IT Tool)
Received several appreciations for exceptional support.
Maintained high SLA percentage (99% as of now).
EDUCATIONAL DEVELOPMENTEDUCATIONAL DEVELOPMENT
M.Tech (CSE) pursuing
Decrust University, Murthal
B.Tech (IT), 2011 (62.04%)
Class XII, 2007(64%)
Class X, 2005 (67%)
Father’s Name : Mr.Mahinder Singh
Marital Status : Married
Date of Birth : 18/10/1989
Address : H.No 1430/31, Pargati Nagar, Chotu Ram chowk,
I hereby declare that statements made above are true, complete and correct to the best of my Knowledge.
Place: Sonipat Name: Ravinder Kumar