Be the first to like this
Do your delivery team members know which features of your products bring a smile to the face of your users and which make them pull out their hair?
Effective Agile requires "Customer collaboration over contract negotiation" and making it "Our highest priority is to satisfy the customer through early and continuous delivery of valuable software." " but how can we accomplish these goals if we can't empathize with our customers and end users?
Let's talk about a simple frame-work to increase empathy between our delivery team members and our end users and customers within the constraints of our organization, so we can rescue value from the Bermuda triangle of waste!