This is Joe - his customer relationships needs help

841 views

Published on

How to improve the quality of your customer relationships

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
841
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
28
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

This is Joe - his customer relationships needs help

  1. 1. This is Joe <br />Business is <br />not good<br />
  2. 2. His Customers are Unhappy. Very Unhappy <br />
  3. 3. And Joe Knows Unhappy Customers Mean ...<br />Staff Problems. <br />Profits Problems. <br />
  4. 4. So He Changes Things<br />And Focuses on Loyalty<br />
  5. 5. Cos he realises .... <br />Satisfaction is like being acquainted. <br />Superficial. <br />Maybe even <br />Artificial. <br />
  6. 6. But Loyalty is About <br />Intimacy. <br />Trust. <br />Commitment. <br />About <br />Emotional <br />Buy-In<br />
  7. 7. He then maps his customers experience <br />And Tracks Customer Loyalty in Each Touch Point<br />Marketing <br />Sales<br />Product Dev<br />Manufacturing<br />Communications<br />Finance<br />Credit Cards <br />Logistics <br />
  8. 8. Now his customers are ... <br />linked to his people and <br />processes<br />
  9. 9. They told him what to change ...<br />And where the customer experience was being messed up. <br />
  10. 10. Now his <br />team create customer value <br />
  11. 11. His staff are happier  And know what to do ...<br />
  12. 12. And this is Joe... <br />He’s happy too ...<br />His Business is Profitable Again<br />
  13. 13. www.ravetopia.com<br />Give us a call<br />

×