Employee First Customer Second An Approach To Employee Engagement
EMPLOYEE FIRSTCUSTOMER SECOND (EFCS) A case study of strategies adopted by HCL Technologies
Employee Engagement Employee engagement describes the system through which a worker develops positive social and emotional ties to an employer. It is required to: To Retain To RetainImportant Talent Important Talent To maintain To maintain Resource Resource the Reputation the Reputation of the To save the To save the of the organisation cost of new cost of new organisation Recruitment Recruitment To safeguard the To safeguard the and Training and Training organisation’s organisation’s performance and performance and result result For Happy For Happy Customers Customers
Quick Facts Vineet Nayar’s, CEO of HCL Technologies, first hand account on transformation of HCL from slow decline to vitality and growth. In the year 2000-2005, HCL started loosing its market share and started falling after remaining number one for many years. After being appointed as the CEO by Shiv Nadar, the Chairman and Founder of HCL, Vineet said “ I want to be free to adopt and unconventional approach” and Shiv agreed.
Five Pillars of EFCS Philosophy • U&I • My Page Conversations • My Projects • Opinion Poll Portal • 360 degree • My Human feedback Capital • Directions • My Sales • Employee First World Councils • My Resource • Career Power Management • Wiki Portal • Xtra Miles • Smart Services • Business • O2 League Desk • Innovations@ Quotient • Natasha • Knock Out HCL • Work Life • T2ID • Champions • E-zines Balance • I-fly
Result as Feat ured ost in “Wo rld M rease in Increase rn ion Inc yee Mode ment r Attrit venu e/ mplo n Rate geLowe Re yee E tio Mana Rate Emplo Utilisa Idea”