ARE YOUR FIELD SERVICE
EXECUTIVES MOBILE ENABLED?
Stay Connected with Customers & Co-Workers - Anywhere, Anytime, Any devi...
Our Mobile Field Service Offerings
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Mobile Field Service Suite by RapidValue Solutions

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RapidValue’s Mobile Field Service Suite is an ENTERPRISE SCALE solution built on multiple device platforms (iOS, Android) and can be integrated with various enterprise back-end systems such as Oracle, SAP and legacy systems. This comprehensive mobile workforce solution from RapidValue can provide you with daily field service
tasks list, schedule customer appointments, view customer/ product & service details, real-time reporting of charges, optimize customer visits based on location while on the move. Above all, it eases the redundancy of manual job.
With our end-to-end mobility solution you can extend the Field Service ERP to the field through Mobile devices. Our Mobile Field Service Suite will enable device-specific features such as signature capture, GPS tracking, Video conference, Image capture and many more.

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Mobile Field Service Suite by RapidValue Solutions

  1. 1. ARE YOUR FIELD SERVICE EXECUTIVES MOBILE ENABLED? Stay Connected with Customers & Co-Workers - Anywhere, Anytime, Any device! RapidValue’s Mobile Field Service Suite is an ENTERPRISE SCALE solution built on multiple device platforms (iOS, Android) and can be integrated with various enterprise back-end systems such as Oracle, SAP and legacy systems. This comprehensive mobile workforce solution from RapidValue can provide you with daily field service tasks list, schedule customer appointments, view customer/ product & service details, real-time reporting of charges, optimize customer visits based on location while on the move. Above all, it eases the redundancy of manual job. Life without Mobile Field Service tool… 1 Ever lost a customer due to a missed service schedule? 2 Are you able to view real-time service and task updates? 3 How easy was it to report labor and material from the field? 4 Did you get online responses when you got stuck at the field? 5 How much could you delight the customer with on field charge summary? WHAT INDUSTRY EXPERTS SAY... 63% of leading service organizations said that investment in mobile tools was a key strategy for improving field service performance - Aberdeen Group In 2016, more than 1.6 bn smart devices will be purchased globally. 2/3rd of the mobile workforce will own a smartphone, and 40% of the workforce will be mobile - Gartner 20% of sales organizations will use tablets as the primary mobile platform for their field sales force. As a result, by 2018, 70 % of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics - Gartner With tablets tripling to 905 mn in use for work and home globally by 2017, the anytime, anywhere work trend is just getting started – Forrester © RapidValue Solutions 1
  2. 2. Our Mobile Field Service Offerings Inventory Overview Inventory Management Truck Inventory Transfers Dashboards Workflow Management On Field Job FIELD SERVICE Billing View Charge Summary Customer Invoicing Contracts Real-time Task Lists Review Existing Service Request Service Contracts Service Manuals Add Service Tasks & Requests Report Real-Time Material, Labor and Expenses Value-added Features Offline Capability Management Store data locally on mobile device Sync. task and other data when service is available Time Tracking Resource Tracking Sign-Offs GPS Tracking Route Maps Real-Time Communication Email Voice Call/SMS Video Conferencing Peer Communication Other Value Added Features Barcode Scanning Printing Attach Files/ Download PDF With our end-to-end mobility solution you can extend the Field Service ERP to the field through Mobile devices. Our Mobile Field Service Suite will enable device-specific features such as signature capture, GPS tracking, Video conference, Image capture and many more. Top Five Benefits 1 Improves Productivity With real-time work management and ability to access accurate data in a timely manner provides flexibility, convenience to your staff resulting in performing the tasks better. 3 Enhances Customer Experience Faster interaction with customers and better resolution of issues leads to improved customer satisfaction. 2 Streamlines Workflow Maximum optimization of resources can be achieved with higher efficiency and eliminating unnecessary visits to the field. 4 Reduces Cost Route optimization, proper resource allocation and efficient app utilization reduces drive times, lowers fuel costs and eliminates paperwork, resulting in cost savings. 5 Higher ROI With control on your field service staff, enabling best in-class performance and providing loyalty to customers drives customer retention and profitability for the service organization. Some of the Industries Adopting Field Service Mobile Applications Manufacturing Logistics Consumer & Retail Utilities Construction Medical Equipments Automobile Oil & Gas Telecommunications RapidValue is a leading provider of end-to-end mobility solutions to enterprises worldwide. Armed with a team of 175+ experts in mobility consulting and application development, along with experience delivering over 200 mobility projects, we offer a range of mobility services across industry verticals. RapidValue delivers its services to the world’s top brands and Fortune 1000 companies, and has offices in the United States and India. www.rapidvaluesolutions.com contactus@rapidvaluesolutions.com +1 - 877.690.4844 © RapidValue Solutions 2

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