eQuipMe - Mobile Solution for Field Service Technicians

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RapidValue's eQuipMe is a ready-to-run mobile application that integrates with your existing IT systems to extend field services processes and deliver optimized workflows across mobile channels. Whether in a remote location or on a customer site, technicians are equipped with the right information and tools to resolve customer issues in a single visit.

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eQuipMe - Mobile Solution for Field Service Technicians

  1. 1. Why Mobile Field Service Suite? Smart Scheduling Right technician at the right time at right place. Assign tasks to your field technicians based on their locations without having to call them each time. Quicker Revenue Realization Report labor & parts, invoice from the field and realize revenues quicker. With customer sign-off on invoices, avoid customer complaints as well. Real-Time GPS Tracking Avoid empty miles during the day. Sort tasks based on distances and get navigation support. Connect to Existing Systems Already using an IT system to track service requests? Now extend that onto mobile devices seamlessly. Real-Time Parts Visibility Don’t depend on paper list of parts. Allow technicians to access the parts database, check availability and report accurate costs. 3600 Reporting Be in total control of your service operations. Track technicians, SLAs and much more with reporting analytics. Alerts & Notifications Don’t call the technician each time you assign a task or the task priority changes. Get them notified instantly. Minimal Training Don’t spend on additional training. With our integrations, the processes are the same and user interface is simple to use. RapidValue’s Mobile Field Service Suite is a ready-to-run mobile application that integrates with your existing IT systems to extend field services processes and deliver optimized workflows across mobile channels. Whether in a remote location or on a customer site, technicians are equipped with the right information and tools to resolve customer issues in a single visit. © RapidValue Solutions
  2. 2. Enhances Customer Experiences Higher ROI Streamlines Workflow Improves Productivity Reduces Cost RapidValue is a leading provider of end-to-end mobility solutions to enterprises worldwide. Armed with a team of 250+ experts in mobility consulting and application development, along with experience delivering over 400 mobility projects, we offer a range of mobility services across industry verticals. RapidValue delivers its services to the world’s top brands and Fortune 1000 companies, and has offices in the United States and India. www.rapidvaluesolutions.com contactus@rapidvaluesolutions.com +1 - 877.690.4844 © RapidValue Solutions Overview On Field Job Inventory Other Value-added Features Offline Capability Billing Management Field Service Dashboards Workflow Management Real-time Task Lists Review Existing Service Request Service Contracts Service Manuals Add Service Tasks & Requests Report Real-Time Material, Labor and Expenses Time Tracking Resource Tracking Sign-Offs Inventory Management Truck Inventory Transfers View Charge Summary Customer Invoicing Contracts What we offer ? GPS Tracking Route Maps Real-Time Communication Email Voice Call/SMS Video Conferencing Peer Communication Other Value Added Features Barcode Scanning Printing Attach Files/ Download PDF Store data locally on mobile device Sync. task and other data when service is available eQuipMeTM is a highly configurable and customizable solution suite. And RapidValue's mobile field service solution is part of eQuipMeTM. The implementation of mobile field service solution would be tailored to your specific service processes. Why mobilize field service technicians? Faster interaction with customers and better resolution of issues leads to improved customer satisfaction. With control on your field service staff, enabling best in-class performance and providing loyalty to customers drives customer retention and profitability for the service organization. Maximum optimization of resources, higher efficiency and elimination of unnecessary visits to the field. Real-time work management and ability to access accurate data in a timely manner provides flexibility, convenience to work thus improving employee performance. Route optimization, proper resources allocation and efficient app utilization reduces drive times lower fuel costs and elimination of paperwork resulting in cost savings.

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