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After market service maturity: assess where does your company stand


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In this paper published in "Indian management", Dr TR Madan Mohan, Rudresh Basavarajappa and R Ganapathy describe stages of after market maturity and how to traverse from initial stages to more evolved stages. The maturity model is a useful framework for all OEMs, their dealers across industries such as heavy equipments, Automotive, Electrical, Lifts and any industry where post-sale support exists

Published in: Business
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