1. The Game of Operations
and
The Operation of Games
Randy Shoup
@randyshoup
linkedin.com/in/randyshoup
DevOpsDays Silicon Valley, June 28 2014

2. Background
CTO at KIXEYE
• Real-time strategy games for web and mobile
Director of Engineering for Google App
Engine
• World’s largest Platform-as-a-Service
Chief Engineer at eBay
• Multiple generations of eBay’s real-time
search infrastructure

3. 1973: Xerox PARC and
SuperPaint
en.wikipedia.org/wiki/SuperPaint
www.computerhistory.org/collections/catalog/X1001.89B

4. 40 Years Later …
tomeimmortalarena.com

5. Real-Time Strategy Games are
… • Real-time
• Spiky
• Computationally-
intensive
• Constantly evolving
• Constantly pushing
boundaries
 Technically and
operationally demanding

6. Operating Games: Goals
Player Fun
• If players aren’t playing, we don’t have a business
• If players aren’t having fun, we don’t have a business
for long
• Fun includes game mechanics, feature set, uptime,
performance
Developer Productivity and Satisfaction
• We are a vendor; the studios are our customers
• Must be *strictly better* than the alternatives of build,
buy, borrow
Cost Efficiency
• More output for less

7. The Game of Operations
Cloud
• All studios and services moving to AWS
• Strong focus on automation
Services
• Small, focused teams
• Clean, well-defined interface to customers
DevOps Culture
• One team across development and ops

8. The Game of Operations
Cloud
Services
DevOps Culture

9. Why Cloud? (The Obvious)
Provisioning Speed
• Minutes, not weeks
• Autoscaling in response to load
Near-Infinite Capacity
• No need to predict and plan for growth
• No need to defensively overprovision
Pay For What You Use
• No “utilization risk” from owning / renting
• If it’s not in use, spin it down

10. Why Cloud? (The Less
Obvious)
Instance Shaping
• Instance shapes to fit most parts of the
solution space (compute-intensive, IO-
intensive, etc.)
• If one shape does not fit, try another
Service Quality
• Amazon and Google know how to run data
centers
• Battle-tested and highly automated
• World-class networking, both cluster fabric
and external peering

11. Why Cloud? (Fundamental
Forces)
Economics
• Nearly impossible to beat Google / Amazon
buying power or operating efficiencies
• 2010s in computing are like 1910s in electric
power
Developer Adoption
• It Just Works ™
• Makes it easy to fall in love with infrastructure


12. “Soon it will be just as common to
run your own data center as it is
to run your own electric power
generation”
-- me

13. Autoscaling
Games are very spiky
• Very unpredictable
• Huge variability between peak and trough
Hits are self-reinforcing

14. Automation Work at KIXEYE
Resilient Clients
• Clients back off in response to latency
• Clients continue gameplay despite network
disruption
Elastic Services
• Services grow / shrink based on load
• Service Cluster == AWS Auto Scale Group

15. Automation Work at KIXEYE
Build / Deploy Pipeline
• One button
• Puppet -> Packer -> AMI -> Asgard
• Zero-downtime red-black deployment
• Futures: canarying, auto-rollback
Manageability
• Puppet for configuration management
• Flume -> ElasticSearch / Kibana for logging
• Shinken -> PagerDuty for monitoring and
alerting

16. The Game of Operations
Cloud
Services
DevOps Culture

17. Service Teams
• Give teams autonomy
• Freedom to choose technology, methodology,
working environment
• Responsibility for the results of those choices
• Hold them accountable for *results*
• Give a team a goal, not a solution
• Let team own the best way to achieve the
goal

18. KIXEYE Service Chassis
• Goal: “chassis” for building scalable game
services
• Minimal resources, minimal direction
• 3 people x 1 month
• Consider building on NetflixOSS
Team exceeded expectations
• Co-developed chassis, transport layer, service
template, build pipeline, red-black deployment,
etc.
• Operability and manageability from the beginning
• 15 minutes from no code to running service in
AWS (!)
• Open-sourced at github.com/kixeye

19. Micro-Services
Single-purpose
Simple, well-defined interface
Modular and independent
Small teams
Autonomy and responsibility
A
C D E
B

20. Transition to Service
Relationships
Vendor – Customer Relationship
• Friendly and cooperative, but structured
• Clear ownership and division of responsibility
• Customer can choose to use service or not (!)
Service-Level Agreement (SLA)
• Promise of service levels by the provider
• Customer needs to be able to rely on the
service, like a utility

21. Transition to Service
Relationships
Charging and Cost Allocation
• Charge customers for *usage* of the service
• Aligns economic incentives of customer and
provider
• Motivates both sides to optimize

22. The Game of Operations
Cloud
Services
DevOps Culture

23. One Team (!)
• Act as one team across development,
product, operations, etc.
• Solve problems instead of blaming and
pointing fingers
• Political games are not as fun as real-time
strategy games 

24. Everyone Is Responsible for
Prod
Everyone’s incentives are aligned
Everyone is strongly motivated to have solid
instrumentation and monitoring

25. “DevOps is a reorg”
– Adrian Cockcroft

26. Blame-Free Post-Mortems
Learn from mistakes and improve
• What did you do -> What did you learn
• Take emotion and personalization out of it
Post-mortem After Every Incident
• Document exactly what happened
• What went right
• What went wrong

27. Blame-Free Post-Mortems
Open and Honest Discussion
• What contributed to the incident?
• What could we have done better?
Engineers compete to take responsibility (!)

28. “Failure is not falling down but
refusing to get back up”
– Theodore
Roosevelt

29. Transition to DevOps
Organization
• Studios make user-visible games
• Services provide common endpoints
Training / Retraining
• Common bootcamp
• Train devs as Ops, Ops as devs
Transition On-call
• Use primary / secondary on-call as
apprenticeship

30. “You Build It, You Run It”
– Everyone

31. Recap: The Game of
Operations
Cloud
Services
DevOps

32. Come Join Us!
DevOps Whiskey Tasting, July 22
333 Bush St., San Francisco
kixeyeloveswhiskey.eventbrite.com
Hiring in SF, Seattle, Victoria,
Brisbane, Amsterdam
www.kixeye.com/jobs