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Maximizing Your Marketing 
Investment 
Ramiro Roman 
September 10, 2014 
Imagination at work
2 
Source: Mad Men
“ Every 
battle is won 
BEFORE 
it is fought ” 
Sun Tzu 
Source: Google Images
Die 
Quickly 
Thrive 
Die 
Slowly 
Survive 
Strategy (¢) 
Doing the wrong things 
Strategy (¢) 
Doing the right things 
Tactics ($$$) 
Doing things well 
Tactics ($$$) 
Doing things poorly
Source: CEB : Marketing Leadership Roundtable Research 
5
Market 
Segment 
Marketing 
Framework 
Value 
Channel 
Brand Prop 
Source: GE
Leverage market intelligence to set strategy 
1. Decipher external trends and influences 
2. Define and/or understand your industry 
3. Analyze competitors 
7 
Market 
Source: GE
8 
Market 
Suppliers 
Industry 
Rivalry 
Substitutes 
Buyers 
Entrants 
Magnitude of Effect 
  
0% 100% 
Likelihood of Occurrence 
Low High 
  
 
 
 
 
Source: GE Source: 5 Forces Model
9 
Market 
Direct Indirect Complementors 
Actual 
Potential 
Source: GE
10 
Market 
Source: Google Images 
For (target customer) 
who (statement of the need or 
opportunity), 
the (product name) is a (product 
category) 
that (statement of key benefit – that is, 
compelling reason to buy). 
Unlike (primary competitive 
alternative), our product (statement of 
primary differentiation) 
Source: Crossing the Chasm
Source: HBR When Marketing is Strategy 
11 
Market
Group customers by needs and profitability 
1. Study target customer perception & behaviors 
2. Understand unstated and future needs 
3. Select and prioritize segments 
12 
Segment 
Source: GE
13 
Source: Google Images
14 
TRANSA 
CTIONAL 
Evaluate 
High 
Risk Tolerance 
TRANSACTIONAL 
Opportunistic 
Business Model 
EXTEND 
Develop 
CORE 
Expand 
ADJECENT 
Innovate 
Low 
External Internal 
Segment 
Source: GE
Segment The strategic 
objective for the 
downstream 
business… is to 
influence how 
consumers perceive 
the relative 
importance of various 
purchase criteria and 
introduce new criteria 
Source: HBR What is Your Strategy? Source: HBR When Marketing is Strategy 
15
16 
Segment 
HBR Case Study 
1998 
New Mkt 
90%Mg 
2001 
Only 
$1.5B 
2003 
Competitor 
Me2 
2003+ 
3rd entrant 
New VP 
2012 
3rd entrant 
#1 $5B Mkt 
Source: HBR, Google Images, Pfizer Ad, Lilly/Icos Ad
Source: Phillip Morris 17
Innovate to optimize customer & company value 
1. Define relevant positioning 
2. Innovate upstream and downstream 
3. Align business model 
18 
Value 
Prop 
Source: GE
Target 
Perceptions 
Competitors 
Value Prop 
Your 
Value Prop 
19 
Value 
Prop 
What would you do? 
1. Advantage, opportunity to expand 
2. At par, execute flawlessly 
3. Disadvantaged, make trade offs 
4. Irrelevant, wasted resources 
 
 
 
 
Source: GE
20 
Value 
Prop
Source: Hyundai website 
21 
HBR 
Case 
Study 
Value Assurance 
Prop
22 
Core Markets 
10% 
7% 
5% 
2% 
Market Growth (5YRS) 
NIBP 
Adjacent Opportunities 
White Space 
Value 
Prop 
Source: GE
“ Competitive strategy is about 
being different 
It means deliberately choosing a 
different set of activities to deliver 
a unique mix of value 
Strategy is the creation of a unique 
and valuable proposition, involving 
a different set of activities 
The essence of strategy is choosing 
what not to do 
Among all other influences, the 
desire to grow has perhaps the 
most perverse effect on strategy “ 
Michael Porter 23 
Value 
Prop
Influence decision-makers and stakeholders 
1. Identify personas & influencers in buyer journey 
2. Differentiate, differentiate, differentiate 
3. Launch programs throughout buying cycle 
24 
Brand 
Source: GE
25 
Brand
26 
Brand 
Source: entreprenuer.com
Source: Vanguard 
27 
Brand 
Source: HBR What is Strategy? 
“Owning, protecting and nurturing the brand is one of most important jobs of a CEO" … 
“Every decision I make must support the long-term health of our brand“ 
J. Immelt, GE, Sept. 5, 2014
Source: VW & Mini Cooper 
28 
Brand
Title or Job Number | XX Month 201X 29 
Brand 
EDUCATION 
SALES STRATEGY 
Loosening 
Status Quo 
CONTENT STRATEGY 
Awareness of 
the problem 
Committing 
to Change 
Align w/ 
business 
issues/urgency 
BUILD CREDIBILITY 
• 3rd party leverage 
• 3rd : white papers 
• 3rd : education guides 
• 3rd : benchmark 
• 3rd : webinar 
• 3rd : podcasts 
SOLUTION 
 Explore 
Possible 
Solutions 
Help buyer ID 
benefits for 
solving issue 
 Commit to 
Solution 
Align Sol’n w/ 
specific set of 
business needs 
INFLUENCE SOLUTIONS 
• Switching case studies 
• Company white papers 
• Customer communities 
• Company webinar 
• Needs template 
• Solution comparisons 
SELECTION 
 Justifying 
Decision 
Demonstrate 
benefits/ROI 
 Making 
Selection 
Validate 
choice 
DEMONSTRATE PROOF 
• ROI/TCO calculators 
• Live events 
• Customer events 
• Data sheets 
• Configurators 
• References 
Source: SiriusDecisions
https://www.youtube.com/watch?v=lAl28d6tbko 
30 
Brand 
Source: Blendtech
Align resources to targets 
1. Develop channel strategy 
2. Align sales and marketing 
3. Asses performance based on objectives 
31 
Channel 
Source: GE
32 
Channel   
  
Source: Google Images
Title or Job Number | XX Month 201X 33 
Channel
34 
Channel 
57% 43% 
Due 
diligence 
begins 
1st serious 
engagement 
w sales 
Purchase 
Source: 2011 CEB (n=1500) Source: Gartner & HBR
35 
Channel 
Source: Marketo 
Traditional 
Now : ID, nurture, qualify Traditional Now : Nurture, harvest, IB, upsell, NPS
36 
Source: Google Images
Resources 
• SiriusDecisions 
• Corporate Exec Board 
• Marketing Profs 
• HBR 
• CMO.com 
• HubSpot 
• Razorfish 
• 32 FREE courses 
http://www.wordstream.com/blog/ws/2014/08/19/free-online-marketing-courses#. 
Source: Logos from organizations 
37
Maximizing your marketing investment   hf leadership symposium, chicago, il sept 2014 - ramiro roman

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Maximizing your marketing investment hf leadership symposium, chicago, il sept 2014 - ramiro roman

  • 1. Maximizing Your Marketing Investment Ramiro Roman September 10, 2014 Imagination at work
  • 3. “ Every battle is won BEFORE it is fought ” Sun Tzu Source: Google Images
  • 4. Die Quickly Thrive Die Slowly Survive Strategy (¢) Doing the wrong things Strategy (¢) Doing the right things Tactics ($$$) Doing things well Tactics ($$$) Doing things poorly
  • 5. Source: CEB : Marketing Leadership Roundtable Research 5
  • 6. Market Segment Marketing Framework Value Channel Brand Prop Source: GE
  • 7. Leverage market intelligence to set strategy 1. Decipher external trends and influences 2. Define and/or understand your industry 3. Analyze competitors 7 Market Source: GE
  • 8. 8 Market Suppliers Industry Rivalry Substitutes Buyers Entrants Magnitude of Effect   0% 100% Likelihood of Occurrence Low High       Source: GE Source: 5 Forces Model
  • 9. 9 Market Direct Indirect Complementors Actual Potential Source: GE
  • 10. 10 Market Source: Google Images For (target customer) who (statement of the need or opportunity), the (product name) is a (product category) that (statement of key benefit – that is, compelling reason to buy). Unlike (primary competitive alternative), our product (statement of primary differentiation) Source: Crossing the Chasm
  • 11. Source: HBR When Marketing is Strategy 11 Market
  • 12. Group customers by needs and profitability 1. Study target customer perception & behaviors 2. Understand unstated and future needs 3. Select and prioritize segments 12 Segment Source: GE
  • 14. 14 TRANSA CTIONAL Evaluate High Risk Tolerance TRANSACTIONAL Opportunistic Business Model EXTEND Develop CORE Expand ADJECENT Innovate Low External Internal Segment Source: GE
  • 15. Segment The strategic objective for the downstream business… is to influence how consumers perceive the relative importance of various purchase criteria and introduce new criteria Source: HBR What is Your Strategy? Source: HBR When Marketing is Strategy 15
  • 16. 16 Segment HBR Case Study 1998 New Mkt 90%Mg 2001 Only $1.5B 2003 Competitor Me2 2003+ 3rd entrant New VP 2012 3rd entrant #1 $5B Mkt Source: HBR, Google Images, Pfizer Ad, Lilly/Icos Ad
  • 18. Innovate to optimize customer & company value 1. Define relevant positioning 2. Innovate upstream and downstream 3. Align business model 18 Value Prop Source: GE
  • 19. Target Perceptions Competitors Value Prop Your Value Prop 19 Value Prop What would you do? 1. Advantage, opportunity to expand 2. At par, execute flawlessly 3. Disadvantaged, make trade offs 4. Irrelevant, wasted resources     Source: GE
  • 21. Source: Hyundai website 21 HBR Case Study Value Assurance Prop
  • 22. 22 Core Markets 10% 7% 5% 2% Market Growth (5YRS) NIBP Adjacent Opportunities White Space Value Prop Source: GE
  • 23. “ Competitive strategy is about being different It means deliberately choosing a different set of activities to deliver a unique mix of value Strategy is the creation of a unique and valuable proposition, involving a different set of activities The essence of strategy is choosing what not to do Among all other influences, the desire to grow has perhaps the most perverse effect on strategy “ Michael Porter 23 Value Prop
  • 24. Influence decision-makers and stakeholders 1. Identify personas & influencers in buyer journey 2. Differentiate, differentiate, differentiate 3. Launch programs throughout buying cycle 24 Brand Source: GE
  • 26. 26 Brand Source: entreprenuer.com
  • 27. Source: Vanguard 27 Brand Source: HBR What is Strategy? “Owning, protecting and nurturing the brand is one of most important jobs of a CEO" … “Every decision I make must support the long-term health of our brand“ J. Immelt, GE, Sept. 5, 2014
  • 28. Source: VW & Mini Cooper 28 Brand
  • 29. Title or Job Number | XX Month 201X 29 Brand EDUCATION SALES STRATEGY Loosening Status Quo CONTENT STRATEGY Awareness of the problem Committing to Change Align w/ business issues/urgency BUILD CREDIBILITY • 3rd party leverage • 3rd : white papers • 3rd : education guides • 3rd : benchmark • 3rd : webinar • 3rd : podcasts SOLUTION  Explore Possible Solutions Help buyer ID benefits for solving issue  Commit to Solution Align Sol’n w/ specific set of business needs INFLUENCE SOLUTIONS • Switching case studies • Company white papers • Customer communities • Company webinar • Needs template • Solution comparisons SELECTION  Justifying Decision Demonstrate benefits/ROI  Making Selection Validate choice DEMONSTRATE PROOF • ROI/TCO calculators • Live events • Customer events • Data sheets • Configurators • References Source: SiriusDecisions
  • 31. Align resources to targets 1. Develop channel strategy 2. Align sales and marketing 3. Asses performance based on objectives 31 Channel Source: GE
  • 32. 32 Channel     Source: Google Images
  • 33. Title or Job Number | XX Month 201X 33 Channel
  • 34. 34 Channel 57% 43% Due diligence begins 1st serious engagement w sales Purchase Source: 2011 CEB (n=1500) Source: Gartner & HBR
  • 35. 35 Channel Source: Marketo Traditional Now : ID, nurture, qualify Traditional Now : Nurture, harvest, IB, upsell, NPS
  • 37. Resources • SiriusDecisions • Corporate Exec Board • Marketing Profs • HBR • CMO.com • HubSpot • Razorfish • 32 FREE courses http://www.wordstream.com/blog/ws/2014/08/19/free-online-marketing-courses#. Source: Logos from organizations 37