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[Km] ask a librarian service

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It's KM at Learning Resources and Educational Media Center, Mae Fah Luang University.
We are renovating "Ask a Librarian" to "Ask Us".
One in the way to branding our library. - Rakphao

Published in: Education
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[Km] ask a librarian service

  1. 1. Ask a Librarian Us Service Let’s create “Answer Team” ( KM : “Ask Us” Support team Organize by Rakphao Theppan Learning Resources and Educational Media Center, Mae Fah Luang University
  2. 2. | ? renew ? ? ? ? ? ? ? ?? eBook / database ? ? Wi-Fi Set VPN ? Wi-Fi / eLearning / Turnitin / OPAC / … ? Impact Factor ? ? ?
  3. 3. • • • • Ask a Librarian  Ask Us
  4. 4. Core Team Ask Us Sangduan Rakphao Danut Rujirada Rungarun, Thiranun Sasripat Reference desk, Training, Turnitin Circulation, Fine, Book holding / Renew Periodical Service, Journal Impact Factor Interlibrary Loan, DDS eLearning Service Press Releases, Contact Coordinator
  5. 5. New “Ask US” Page Ask a Librarian Us
  6. 6. Case Studies Ask a Librarian Service
  7. 7. http://www.loc.gov/rr/askalib/
  8. 8. http://library.stanford.edu/ask
  9. 9. https://library.nyu.edu/ask/
  10. 10. https://www.lib.ncsu.edu/askus
  11. 11. http://libraries.ucsd.edu/help/ask-a- librarian/
  12. 12. TOOLS FOR ASK A LIBRARIAN SERVICE
  13. 13. LIVE CHAT SERVICE
  14. 14. LIVE CHAT Tools for Library
  15. 15. LIVE CHAT Tools for Library
  16. 16. LIVE CHAT Tools for Library
  17. 17. LIVE CHAT SERVICE Ask a Librarian Service library.mfu.ac.th library.mfu.ac.th:8080/webchat/ Spark Client
  18. 18. Spark (chat client) LIVE CHAT SERVICE Download at : http://www.igniterealtime.org/proj ects/spark/ • Server library.mfu.ac.th • login • create account
  19. 19. Web Chat LIVE CHAT SERVICE : library.mfu.ac.th:8080/webchat/ • •
  20. 20. How to chat LIVE CHAT SERVICE web chat Spark Spark
  21. 21. CASE STUDIES LIVE CHAT SERVICE
  22. 22. http://www.answerland.org/
  23. 23. Email Group for Ask Service Library-Help-desk@mfu.ac.th • • Email Group Library-Help-desk@mfu.ac.th • assign
  24. 24. Email Group for Ask Service Library-Help-desk@mfu.ac.th
  25. 25. E-News Letter Email library@mfu.ac.th • Announcement + Press Release + Current Awareness Service • library@mfu.ac.th • Topic • Header email
  26. 26. E-News Letter Email library@mfu.ac.th • MFU Library vs LREMC ? • • MS Word, MS Excel, PDF
  27. 27. !!!
  28. 28. PDF
  29. 29. PDF Display
  30. 30. Email Display
  31. 31. News letter
  32. 32. Thank you for your interest in joining Full house ^

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