SAP Production Support ServicesWhat happens after Go Live?Production Operation & Key ElementsBy properly planning for post go-live production operation, you can minimize the risk andmaximize the ROI from your organization’s SAP investment.Key elements for successful production support:1. Implement strict change control2. Enforce structural production control3. Follow required compliance control4. Pay attention to “house cleaning” tasks5. Have well-thought annual planningMany companies provide Production Support services which span across short-, medium- andlong-term from the point of system Go Live.SHORT-TERM ACTIVITIES & MAINTENANCE TASKSPrimary objectives of short-term tasks: Provide production support Support resources Stabilize systems Meet needs of all Production users*Typical short-term activity time frame: 4-8 weeks post go-liveClosely monitoring key business process execution cycle in production systems confirmusage of: Selection parameters Variants Background jobs Batch jobs Interfaces Reports Develop post go-live issues list (some may be known beforehand) Rank and address issues by priority (e.g., MS Excel, Solution Manager) Monitor system performanceRefresh QAS from PRD Move fresh productive data to QAS Reduces time to create test data Improves troubleshooting abilities and time to resolve issues
Clean-up/removal of “optional” clients DEV (e.g., data conversions, integration/interface testing) QAS (e.g., data conversions, integration/interface testing)*Formalize transport processSecure Legacy System(s) Restrict user access – only specific users should have access Set to “Read Only”MEDIUM-TERM ACTIVITIES & MAINTENANCE TASKSMedium-term activities are tasks to be executed after the system(s) is (are) stable and the teamcan sufficiently support the system(s)Primary objectives of medium-term activities: Update software Finalize post go-live support team Complete “nice” to have requirements*Typical medium-term activity time frame: 1-6 monthsDue to freeze during project phase(s), the software needs to be updated (which requiresextensive testing): Support Stacks/Packages Third-party software Update BSI for tax calculationsRefresh QAS from PRD Keeps data fresh in QAS Schedule jobs to run regularly in QAS as well (e.g., runtime and payroll to stay in close proximity to PRD schedule)Monitor performance Review response times (e.g., ECC6, XI, Portal) Review growth of database/tables Compare size against established thresholds (e.g., add disk space when size goes over 80%)“Sunset” legacy system(s) Backup/archive data Provide alternate data retrieval mechanisms
Retire legacy system(s) Close support/license agreements for legacy system(s)LONG-TERM ACTIVITIES & MAINTENANCE TASKSLong-term activities include tasks that need to be performed continuously after your system isstablePrimary objectives of long-term activities: Establish regular schedules Long-term planning Implement new initiatives/functionality*Typical long-term activity time frame: OngoingEstablish regular schedule for software updates (requires extensive testing): Support Stacks/Packages Third-party software BSIUpdate/upgrade hardware Hardware changes can sometimes bring around quite unexpected results! Examples include hard-coded IP addresses, logical system names Carefully test when changing hardwareRefresh QAS Ensures that data in QAS stays fresh with PRD data Process major processes to keep QAS in-step with PRDMonitor performance Continue to monitor database size Continue to monitor performance*New business initiatives may require that certain software is at a specific release or patch level.