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  1. 1. RAJESH KUMAR C/O Mr Rakesh Chand Srivastava, Near SBI Learning Centre, Mohaddipur, Gorakhpur, Uttar Pradesh, India, Pin: 226016, Mobile Number: +91-9528097069. 8953003018 E-mail : Job Objective Seeking middle level assignments in Sales & Marketing / Business Development/Customer Service with an organization of repute. Profile Summary  A competent professional with over 7 years of experience in Customer Service, Sales & Marketing, Business Development and Channel Sales in the Cement Industry.  Distinction of exploring new markets for business growth and streamlining sales & marketing operations  Experience in organizing promotional activities and escalating business, profitability and market coverage  A result oriented achiever with excellent track record for identifying opportunities for accelerated growth  Demonstrated skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business & individual goals  Proficient in cementing healthy relationship with clients & rendering effective service  An effective communicator with good presentation, analytical, negotiation and relationship management skills Area of Expertise Customer Service  Planning & execution of product promotional activities and training program for mason, petty contractors, IHB & Non Trade segment.  Product demonstration/concrete mix design trials at client site & execution of loyalty programs for masons, petty contractors, Sales & Marketing  Providing efficient and effective pre and post sales service to the customers/ influencers and support the marketing. Brand Management  Providing technical support to customers to improve Brand Awareness and Brand image through technical activities, in the assigned territory. Channel Management  Expanding the dealer network and appointing new dealer /retailer in untapped markets; establishing strategic alliances / tie-ups with financially strong and reliable channel partners, resulting in deeper market penetration.  Monitoring channel sales & marketing activities; implementing effective strategies to maximize sales and accomplishment of revenue & collection targets. Employment Details Since July’10 ACC Limited, SU-Lucknow Growth Path/Deputation: Jan, 2015 to till Assistant Manager-Customer Service In charge, AO-Gorakhpur July, 2014 to Dec, 2014 Assistant Manager, posted at Deoria Warehouse. Sep, 2011 to July, 2014 Sr. Executive, posted at Varanasi, Sitapur and Deoria Warehouses. July, 2010 to Sep, 2011 Executive, posted at Varanasi Warehouse
  2. 2. Key Result Areas: As Asst. Manager- Customer Service In charge, AO- Gorakhpur  Working as Customer Service In charge of AO- Gorakhpur and looking after Gorakhpur, Maharajganj Basti, Sidhharth Nagar, Sant Kabeer Nagar distt.  Handling a team of 2 CSO from Basti, Sant Kabeer Nagar & Sidhharth Nagar along with 41 people (T.R. & Demo Boys).  Networking with architects / consultants / clients / contractors.  Looking after the assigned regions and appointed dealers/retailers in poor area & generated revenues from underdeveloped markets  Managing ACC HELP CENTRE and arranging training sessions for customers, masons, Contractors, engineers etc.  Maintaining excellent relations with statutory authorities for availing mandatory sanctions and coordinating with consultant engineer, departments & supervisors for daily work progress  Conducting Engineer, Contractor & Mason meeting on regular intervals  Developed sales plans and monitored implementation of the same  Launched new schemes for market to enhance the share  Collate reports from customer service officers of area and provide consolidated report to Sales Unit Head  Coordinate with team to get prioritized set of customer needs and provide customer service to the same Highlights:  Increase in Sale of ACC Gold with 50% growth over year 2014 of AO Gorakhpur after joining in Jan, 2015  Played a vital role of launch of new product i.e. ACC GOLD  Admin user of CRM – ACC LTD.  Successfully launch of E-MAST program in AO Gorakhpur As Sr. Executive- Customer Service  Appointed New dealers/retailers to increase the sales and monitoring their performance on daily basis  Provide customer service to end customers in Varanasi, Chandauli, Mirzapur, Azamgarh, Gazipur, Balia, Sitapur, Shahjahanpur, Lakhimpur, Deoria and Kushinagar districts  Provide expert customer services in the various customers.  Collect independent feedback from end customers about selling process (Price, Service Levels, Quality, etc) and report the same to Customer Service Head-Lucknow.  Promote and contribute positively to achieving the company objectives. As Executive- Customer Service  Customer Complaints successfully settled within time  Track and report quality of company product through on site tests, market sampling  Ensure sharing of best practices across WH Varanasi. Achievement:  Appreciation gift by Area in-charge Varanasi for the best performance during Oct’2010.  Appreciation gift by Area in-charge Varanasi for the best performance during Dec’2010.  Appreciation gift by Sales head-Lucknow for the best performance during Mar’2011.  Appreciation gift by Sales head-Lucknow for the best performance during Jun’2011.  Appreciation gift by Sales head-Lucknow for the best performance during May’2012.  CERTIFICATE OF EXCELLENCE given by Director Sales-North & Sales Head - Lucknow in 2011.  BEST OFFICER AWARD (Karamveer Award) given by Chief Executive-North & Director Sales-North in 2012.  CERTIFICATE OF EXCELLENCE given by Director Sales- North & Sales Head- Lucknow in 2013.
  3. 3.  APPRECIATION LETTER from Director Sales- North for the best performance in 2103.  BEST TEAM (WH Sitapur) award for premium product (ACC GOLD CEMENT) Sales given by Chief Executive-North & Director Sales-North in 2013.  Participation Letter for participating in “INNOVATE TO EXCEL” by Head - Regional HR  BEST TEAM (WH Deoria) award for premium product (ACC GOLD CEMENT) Sales given by Chief Executive-North & Director Sales-North in 2014. Previous Experience July, 2008 to Jun, 2010 ULTRATECH CEMENT (Aditya Birla Group) Through Teamlease Service  Visiting dealers, influencers & IHBs and conducting the technical meets, in the assigned territory, for masons, contractors, builders and etc  Product demonstration/concrete mix design trials at client site  Coordination of help Vans in the area. Collection of data of various segments, execution of loyalty programs for masons, petty contractors,  Redress of minor complaints from customers, Monitoring of product, package quality and Competitors’ activity  Visit to site and physically examine the material/site  Organize testing of the cement if required.  Feedback on product performance of various brands Professional Qualification B. TECH (CIVIL Engineering) through distance learning with 1st Div. from J. L. Institute of Technology & Management, Varanasi, Recognized by Karnataka University in 2014. DIPLOMA IN CIVIL Engineering with 1st Div. from P. M. V. Polytechnic, Mathura, Recognized by B.T.E. U.P. Lucknow in 2008. IT Skills  MS Office, Internet, E Mail Applications & Web Support System. Languages Known Hindi, English Personal Details Father’s Name : Sri Shyam Lal Date of Birth : 12 July 1989 Marital Status : Unmarried Corresponding Address : H N 417 Vill. – Anoop Nager, Post- Usphar. Distt. – Mathura, U.P. 281004 References will be provided on request.