Be the first to like this
The Small Business (SMB) marketplace is the bedrock driver for economic development and employment. It is a large marketplace (over 25 Million in the US alone) which lags the broader marketplace in terms of core business productivity, and in fact is ripe for a number of cloud-based B2B software applications. However, this market has been traditionally considered to be the “dead end” for these B2B companies because of the difficulties of distribution to the SMB marketplace.
From a distribution point-of-view, the SMB marketplace is lodged between the traditional consumer market (over 300M consumer in the US) and the enterprise market (fortune 500 companies). In the enterprise market, the transaction size is such that a dedicated sales channel can be justified. However, for the SMB marketplace, the transaction size is typically much smaller, so a dedicated sales channel is not economically feasible. In the consumer marketplace, the market size is large and broadcast based methods (TV commercials) have been demonstrated to be effective. However, from a point-of-view of market size, reach, and relevance mass broadcast methods are not typically efficient for the SMB marketplace.
In this paper, we describe a technology based solution which uses an Artificial Intelligence Bot (AIB) technique combined with targeted mass market techniques to build an AIB solution which has the sales focus characteristics of a dedicated sales channel in the context of a consumer like mass marketing campaign.