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Hearing Vs. Listening


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Hearing vs. Listening, demonstrates requirements of effective listener. This would help a learner effectively.

Published in: Career, Technology, Business

Hearing Vs. Listening

  1. 1. Hearing vs. Listening “Was I paying attention?” Rahul Pratap Singh Kaurav
  2. 2. Hearing vs. Listening  Do you think there is a difference between hearing and listening?  Hearing is simply the act of perceiving sound by the ear. If you are not hearingimpaired, hearing simply happens. Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences.  Listening leads to learning.  4-2
  3. 3. Most people tend to be "hard of listening" rather than "hard of hearing."
  4. 4. Listening . . . is intermittent. . . . is a learned skill. . . . is active. . . . implies using the message received. 4-4
  5. 5. The Process of Listening Receiving Decoding Remembering Evaluating Responding 4-5
  6. 6. Obstacles to Effective Listening  Physical distractions  Physiological distractions  Psychological distractions  Factual distractions  Semantic distractions 4-6
  7. 7. Promoting Better Listening  Desire to listen.  Focus on the message.  Listen and write for main ideas.  Understand the speaker’s point of view.  Provide feedback.  Listen with the body. 4-7
  8. 8. Types of Listening  Active vs. Passive  Positive vs. Negative  What Kind is it?  Content  Critical  Empathic  Analytical 4-8
  9. 9. Listening Importance  Most frequently used communication skill   of this 50%, 45% is spent listening   50% of typical workday spent communicating 45% of business person’s salary earned listening Good listeners  are perceived as more intelligent  save time, energy, and other resources  increase chances for advancement and success 4-9
  10. 10. Improving Your Listening Skills  Identify Objectives  Know Your Listening Habits  Generate Motivation and Energy  Eliminate Distractions  Ask questions Closed  Open   Evaluate Your Progress 4-10
  11. 11. Effective Listening  Effective listening requires an understanding that it is not just the speaker's responsibility to make sure he/she is understood. 4-11
  12. 12. 8 Commandments of Effective Listening  Stop talking! Consciously focus your attention on the speaker.  Put the speaker at ease: Relax, smile, look at the speaker and help that person feel free to talk. Look and act interested.  Remove distractions: turn off the TV; close the door; stop what you are doing, and pay attention.  Listen for what is not said. Ask questions to clarify the meaning of words and the feelings involved, or ask the speaker to enlarge on the statement.  Be aware of "tune out" words. Avoid arguing mentally. Listen to understand, not to oppose.  Be patient. Don't interrupt the speaker.  Hold your temper! Try to keep your own emotions from interfering with your listening efficiency.  Empathize with the speaker. Try to "walk in the other's moccasins" so you can feel what that person is feeling and understand the point of view the speaker 4-12 is trying to convey.
  13. 13. 8 keys to effective listening  Find areas of interest. The Poor Listener: Tunes out dry topics. The Good Listener: Seizes opportunities: "What's in it for me?"  Judge content, not delivery. The Poor Listener: Tunes out if delivery is poor. The Good Listener: Judges content, skips over delivery errors.  Hold your fire. The Poor Listener: Tends to enter into argument. The Good Listener: Doesn't judge until comprehension is complete.  Listen for ideas. The Poor Listener: Listens for facts. The Good Listener: Listens for central theme.  Be a flexible note taker. The Poor Listener: Is busy with form, misses content. 4-13 The Good Listener: Adjusts to topic and organizational pattern.
  14. 14. 8 keys to effective listening continued  Resist distractions. The Poor Listener: Is distracted easily. The Good Listener: Fights or avoids distractions; tolerates bad habits in others; knows how to concentrate.  Keep your mind open. The Poor Listener: Reacts to emotional words. The Good Listener: Interprets emotional words; does not get hung up on them.  Thought is faster than speech; use it. The Poor Listener: Tends to daydream with slow speakers. The Good Listener: Challenges, anticipates, mentally summarizes, weights the evidence, listens between the lines to tone and voice. 4-14
  15. 15. Evaluation of your Listening Always Frequently Occasionally  I look for areas of interest when people speak. ----- ------ ------  I focus on content rather than delivery. ----- ------ ------  I wait to respond until I understand the content. ----- ------ ------  I listen for ideas and themes, not isolated facts. ----- ------ ------  I take notes only when needed. ----- ------ ------  I really concentrate on what speakers are saying. ----- ------ ------  I stay focused even when the ideas are complex. ----- ------ ------  I keep on open mind despite emotionally charged language. ------ ------ ----- 4-15
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