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Role of it in retail


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Retail Management

Published in: Business
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Role of it in retail

  1. 1. Role of I.T. in Retail.• At POS- I.T. provides fast customer check out process as sensors scan merchandise instantly and credit card payments r instantly get connected. Even shop lifting can b identified instantly.• At operating level-EDI provides connects vendors, stores, jit. UPC tracks inventory and space management, rfid tags.• At Customer level- CRM• At-HR and exe information systems- HRIS helps performance management system. Executive information system helps better decision making.• At automation in merchandise and scm systems- stock replenishments, purchase orders, goods receipt, etc.• At price and promotion management level- for mark down pricing, events during temporary price changes etc.• MIS and analysis- to take out exceptional reports, interactive reports