No: 2,4th Street
Sankar nagar, Pammal
Seeking a position as a dedicated member of your reputed organization where I can utilize
my management skills, quality assurance, program development and training experience,
interpersonal and closing skills to meet and exceed yearly goals
Professional Experience: - In brief
BA Continuum Solutions: Chennai: Team developer-- September 2010 – Till Date
Team – Service Delivery/Operations: LockBox & I Claims (Fraud division) and
GWIM – Retirement Services: September 2010 – Till Date
• Reconciliation of 401(k) account
• Underwriting of hardships
• Reviewing the application and supporting documents of the customers
• Disbursements of funds on approval of hardship and sending reject letters on
denial of the same.
• Training and mentoring the new associates and assisting them with the process to
meet and exceed yearly targets on productivity and quality.
• Processing fraudulent accounts pertaining to customer
• Worked in maintenance of customer credit card accounts.
• Identifying the possible way of recovering money to bank through chargeback.
• Worked with representment team to review the REPRE document received and to
raise 2nd chargeback.
• Developed clarification tracker for the newly trained associates in REPRE team
• Ensure & motivate team to facilitate achievement of SLA as a Quality Audit
• Call with the client regarding the previous day’s performance and volume for the
• Maintained a daily performance report for the performance appraisal of the
• Reviewed payee keying process for migration and involved in Quality Audit for
Notable Contributions & Achievements:
• Received appreciation and Gold award for outstanding performance in productivity
and for quality for two consecutive years.
• Received appreciation and silver award from clients for Maintaining daily
performance reports and quality audit tracker for the entire process.
• Received appreciation from LOB for the clarification tracker created for REPRE
• Process improvement idea on mitigating account duplicacy has been approved at
• Received bronze award for the PI and clarification tracker development
• Received bronze award for being consistent in top 3 through out the year in the
• Received five bronze awards for outstanding performance during high volumes
• Leading the new joinees and maximizing interpersonal and closing skills.
• Executed a Mini project on Automation on the Quality report and Process
o Reduction in Non Value Added(NVA) steps
o Standardization of the process Quality Assurance(QA) tracker (External and Internal).
SNO COURSE INSTITUTION MARKS (IN %) YEAR OF
1 Bsc –
Gurunanak college 59 2010
2 HSC Sri Sankara Vidyalaya 68 2007
3 SSLC Sri Sankara Vidyalaya 65 2005
• . Operating system : Windows 98,2000,XP
• Languages : C, C++
• Database : SQL server 2005
• Application software : Microsoft Office
• Testing Tools : QTP, SQL testing and Load Runner
• Pursued GNIIT in NIIT and secured 75% of marks.
• Certified as Software tester (Automated/Manual) from Software testing center.
Testing Scope: QTP, Load Runner and SQL testing.
• Certified Professional in Investment Banking and Share Market Analysis.