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What is TOC
TOC is test of conformance to the specifications
TOC is Applicable to :
Products can be tangible as in Manufacturing sector i.e Engineering,
Automotive, Aerospace etc or Intangible as in service sectors like
Banking, hotels, health care, Insurance etc
Similarly the processes could be manufacturing processes and
service sector processes i.e non manufacturing
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TOC and Organizational Health
Health of an organisation depends on the product and
The organisation can be a manufacturing ( Engineering
/automotive) or a service sector.
When we talk about the product, it is the final outcome of a
sequence of processes .
In case of a manufacturing sector The product is a tangible
one which can be realized , touched and felt .
whereas in case of service sectors like hospitals, banks, hotels,
real estate agency, insurance companies, airlines etc the final
product in many case is not a tangible one. It can be only
perceived by the end customers who can then comment
about Quality of the same while going through all the
processes inherent in the system
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TOC For Product and Process
Test of conformance of a product assumes great
significance which shall be done at regular intervals
To make sure that product meets all the requirements as
per the specifications
Product would definitely be able to meet the expectation
of end customer in terms of performance, durability and
The processes or the sequence/flow used to manufacture
the product assume much more significance to ensure a
product which is reliable , durable and consistently meets
the required specification levels over time.
This calls for the process requirements i.e efficiency, cycle
time, process rejections i.e ppm, process capability etc.
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TOC For special processes and service sector
The processes particularly special processes like casting,
forging, heat treatment, coating, plating , welding ,
molding etc need to be validated at regular intervals to
make sure that process meets the required guidelines as
per AIAG CQI procedures/end customer requirements .
Same is true for the processes in service sector where the
end customer differentiates a particular service provider
than other based on various process attributes including
Quality, time taken, error proofness, Price/cost,
behaviors/courteousness of staff etc.
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Materials info can support you for TOC
We at Materials info are confident to support you for
TOC which is the Mantra for an organization & all health
in terms of overall Quality of its product and processes.
We also support you during in initial development stage
for product and processes to ensure optimum cost for
the process and cost, weight of the product.
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