21. | Radian6 and Your Social Strategy Who’s using Insights: Market Researchers: Receive the same type of information as from a focus group in real-time, on a larger scale, and at a fraction of the cost. Customer Service/Customer Affairs: Develop a deeper understanding of the source or post to help determine action. Influential, right demographic, etc
22. | Radian6 and Your Social Strategy Who’s using Insights: Brand Management/Product Marketing: Understand who talks about your products: their likes, interests etc. Check effectiveness of advertising and products. Uncover new product ideas Public Relations: Understand who’s sharing information, location, what else they’re interested in, influence and more. Track success of releases and news.
23. | Radian6 and Your Social Strategy Who’s using Insights: Risk Management/Investor Relations: Uncover trends and themes and isolate the where and who of sources. Understand investor opinion by type. Human Resources: Understand the profile, interests and likes of groups of potential recruits. Understand perception as an employer by group and location.
24. | Radian6 and Your Social Strategy Who’s Using Insights: Digital Marketing: Track success of social media campaigns and online marketing. Uncover new opportunities for content and conversations. Senior Management: Real time voice of the customer information. Aligns social media KPIs with exisiting corporate KPIs