Coaching Teams Through Change   rachel.davies@unrulymedia.com
Agile Coach @Unruly
Who’s Here?What job roles do you have?                          	Have you tried to introduce     changes at work?
TOPIC•  Learn how to identify barriers to   change.	•  How to make it easier for people to try   new ideas.	•  Make a plan...
Take 1                         WTF? How                             come Bob went                               Bath Scrum...
Why does no onelisten to me? What’swrong with them?
What wentwrong?
Put Yourself in Their Shoes
Pick your words carefully ..
Listening
Why listen?•  Gather data	•  Show respect	•  Learn feelings/   opinions	•  Encourage
How to listen•    Remove distractions	•    Look at the person	•    Be quiet 	•    Encourage to continue	•    Check you und...
Invest in Your Idea             Maybe I need              to work on               this a bit                 more ..
ThINGS You Can Do•    Learn more	•    Practice	•    Share with others	•    Look for opportunities to try it out	•    Devel...
GROW•  G 	Goal 	•  R 	Reality	•  O 	Obstacles     	/   Options 	•  W 	Way Forward		Work to build :	•  Awareness	•  Respons...
Be an Example
Take 2                     Bob! Now we can                            get that issue   Hey guys, how’s it     sorted. Blah...
Growing Communities of Practice•  A forum to share new ideas for a given discipline	•  Regular events such as:-	    –  Tal...
A few people showedup for my sessionabout blah-de-blahbut no one’s using ityet. I give up…
What’s in theway?
Reasons PeopleResist Change                                    Not my                     Do we have           Are we     ...
Dig Deeper
Take 3                          Well, about 6    Hang on! Trevor,     months ago, we  you’ve worked here    tried to get t...
No Time!
Permission to Try
Do we have the right tools?
What’s in itfor Me?
Motivation     	Rewards and       punishment only       work for simple       task and can       decrease intrinsic 	     ...
Motivation 3.0Elements of motivation:	  –  Purpose	  –  Mastery	  –  Autonomy	      “Drive” by Daniel Pink
Share the Vision
Build TrustT = (C + R + I ) / SWhere:T = TrustC = CredibilityR = ReliabilityI = IntimacyS = Self-orientationBook: The Trus...
Keep Going
Involve Others	  Ask people to help solve   problems and come up with   their own solutions.	  Build up their role in th...
Encourage experiments                      Share results
Things We Try
Visible Work
Pair To LEarn
Team Agreements
timeOut
Take 4                         Oh really? That  Hi. Is this the Bath        sounds  Scrum User Group?      interesting. Te...
Practical
Force Field Analysis   Desired change from current state
Make Your Plan•  Make a plan for how you will approach   bringing ideas back from Bath Scrum User   Group to your team.	  ...
Any Questions?              Winner Best Content	              Distribution Service	Video Council	    Member	        Whitel...
Further Reading•    Agile Coaching by Rachel Davies & Liz Sedley	•    Resistance as a Resource by Dale Emery	     http://d...
Bath scrumusergroup coachingteams
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Talk on Coaching Teams Through Change given on Nov 13

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Bath scrumusergroup coachingteams

  1. 1. Coaching Teams Through Change rachel.davies@unrulymedia.com
  2. 2. Agile Coach @Unruly
  3. 3. Who’s Here?What job roles do you have? Have you tried to introduce changes at work?
  4. 4. TOPIC•  Learn how to identify barriers to change. •  How to make it easier for people to try new ideas. •  Make a plan for how you will approach bringing ideas back from Bath Scrum User Group to your team.
  5. 5. Take 1 WTF? How come Bob went Bath Scrum User Group? Ignore him! Hey guys, I just heard about blah- de-blah at BSUG! It’s cool!
  6. 6. Why does no onelisten to me? What’swrong with them?
  7. 7. What wentwrong?
  8. 8. Put Yourself in Their Shoes
  9. 9. Pick your words carefully ..
  10. 10. Listening
  11. 11. Why listen?•  Gather data •  Show respect •  Learn feelings/ opinions •  Encourage
  12. 12. How to listen•  Remove distractions •  Look at the person •  Be quiet •  Encourage to continue •  Check you understand
  13. 13. Invest in Your Idea Maybe I need to work on this a bit more ..
  14. 14. ThINGS You Can Do•  Learn more •  Practice •  Share with others •  Look for opportunities to try it out •  Develop a sales pitch •  Sell the problem •  …?
  15. 15. GROW•  G Goal •  R Reality •  O Obstacles / Options •  W Way Forward Work to build : •  Awareness •  Responsibility
  16. 16. Be an Example
  17. 17. Take 2 Bob! Now we can get that issue Hey guys, how’s it sorted. Blah stuff been going? sounds interesting Interested in a but later. lunchtime session about blah-de-blah? I think it could help with our build times.
  18. 18. Growing Communities of Practice•  A forum to share new ideas for a given discipline •  Regular events such as:- –  Talks from other members, speakers, brown bag sessions –  Buddies/shadows –  Email forum + shared repository
  19. 19. A few people showedup for my sessionabout blah-de-blahbut no one’s using ityet. I give up…
  20. 20. What’s in theway?
  21. 21. Reasons PeopleResist Change Not my Do we have Are we idea. time? What How do allowed Might be if it goes I do to do hard wrong? that? that? work.
  22. 22. Dig Deeper
  23. 23. Take 3 Well, about 6 Hang on! Trevor, months ago, we you’ve worked here tried to get time for a few years. for build automation What’s your but then thoughts on this? management got wind of it.
  24. 24. No Time!
  25. 25. Permission to Try
  26. 26. Do we have the right tools?
  27. 27. What’s in itfor Me?
  28. 28. Motivation Rewards and punishment only work for simple task and can decrease intrinsic motivation for knowledge workers. –  “Punished by Rewards” by A. Kohn
  29. 29. Motivation 3.0Elements of motivation: –  Purpose –  Mastery –  Autonomy “Drive” by Daniel Pink
  30. 30. Share the Vision
  31. 31. Build TrustT = (C + R + I ) / SWhere:T = TrustC = CredibilityR = ReliabilityI = IntimacyS = Self-orientationBook: The Trusted Advisor by Maister, Green, & Galford
  32. 32. Keep Going
  33. 33. Involve Others   Ask people to help solve problems and come up with their own solutions.   Build up their role in the team, encouraging them to take more responsibility   Invite them to showcase the work. 34
  34. 34. Encourage experiments Share results
  35. 35. Things We Try
  36. 36. Visible Work
  37. 37. Pair To LEarn
  38. 38. Team Agreements
  39. 39. timeOut
  40. 40. Take 4 Oh really? That Hi. Is this the Bath sounds Scrum User Group? interesting. Tell I’ve been trying to us more.. implement TDD but it’s not going that well
  41. 41. Practical
  42. 42. Force Field Analysis Desired change from current state
  43. 43. Make Your Plan•  Make a plan for how you will approach bringing ideas back from Bath Scrum User Group to your team. –  What barriers might you face? –  What actions will you take to invest in your idea? –  How will you build interest and agreement?
  44. 44. Any Questions? Winner Best Content Distribution Service Video Council Member Whitelisted
  45. 45. Further Reading•  Agile Coaching by Rachel Davies & Liz Sedley •  Resistance as a Resource by Dale Emery http://dhemery.com/articles/resistance_as_a_resource/ •  Virginia Satir talks about Status Quo http://web.me.com/sbuckbee1/Satirs_Process_of_Change/Status_Quo.html •  The Trusted Advisor by David Maister •  Managing Transitions by William Bridges •  Fearless Change by Linda Rising and Mary Lynn Manns •  Leading Teams by Richard Hackman •  In"uence by Robert Cialdini •  Yes! 50 Scienti#cally Proven Ways to be Persuasive by Goldstein, Martin, Cialdini •  Coaching for Performance by John Whitmore

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