Coaching Teams Through Change

@rachelcdavies	
@unrulymedia
10 YEARS COACHING DEVELOPERS
Have you ever tried to
introduce changes at
work?
piece OF CAKE?
OR DID YOU HIT A
FEW OBSTACLES?
CAN WE MAKE CHANGE EASY?
Take #1

Hey guys, I just
heard about XEBRA
at XSconf! It’s cool!



WTF? How
come Bob went
to XSconf?


We’re busy!
Is there a problem with the people in his
team? Or Bob’s approach?!

Why does no one
listen to me? What’s
wrong with them?...
What went
wrong?
Are we really
ready for this?!
Hey guys, I just
heard about XEBRA
at XSconf! It’s cool!



Wow Bob’s
amazing. Let’s
get st...
Put Yourself in Their Shoes
Pick your words carefully ..
WHAT INTERESTS THEM?
Take #2

Hey guys, how’s it been
going? Interested in a
lunchtime session
about XEBRA?


I think it could help
with our bu...
A few people showed
up for my session
about blah-de-blah
but no one’s using it
yet. I give up…
Take #3

Hi. Is this the XX
User Group? I’ve
been trying to use
it at work but run
into some issues



Oh really? That
sou...
Reasons People
Resist Change
How do
I do
that?



Are we
allowed
to do
that?



Do we have
time? What
if it goes
wrong?


...
Dig Deeper
START BY
LISTENING
Why listen?
•  Gather data	
•  Show respect	
•  Learn feelings/
opinions	
•  Encourage
REALLY listen
• 
• 
• 
• 
• 

Be quiet 	
Look at the person	
Remove distractions	
Encourage to continue	
Check you underst...
Take #4

Hang on! Ben, you’ve
worked here for a
few years. What’s
your thoughts on
speeding up the
build?


Well, about 6
...
Invest in Your Idea
Maybe I need
to work on
this a bit
more ..
Be an Example
ThINGS You Can Do
• 
• 
• 
• 
• 
	

Learn more	
Practice	
Share with others	
Look for opportunities to try it out	
What el...
APPLY PRODUCT THINKING

Feasible


Valuable


Usable
No Time!
Permission to Try
the right tools?
What’s in
it for Me?
Share the Vision
Involve Others
	

!  Ask people to help solve
problems and come up with
their own solutions.	
!  Build up their role in th...
Encourage experiments

Share results
BUILDING TEAM
AWARENESS
RETROSPECTIVES
Team Agreements
MAKE IT VISIBLE
EXAMPLES
TECH ACADEMY
CROSS-TEAM PAIRING ON INFRASTRUCTURE
HOT IDEAS
Practical
Force Field Analysis
Desired	
  change	
  from	
  current	
  state	
  
Make Your Plan
•  Make a plan for how you will approach
bringing ideas back from AgileIsland to
your team.	
–  What barrie...
THANK YOU
www.slideshare.net/
RachelDavies
Further Reading
•  “Agile Coaching” by Rachel Davies & Liz Sedley	
•  “Resistance as a Resource” by Dale Emery	
http://dhe...
Agile island coachingteams
Agile island coachingteams
Agile island coachingteams
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Agile island coachingteams

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When you come to a conference like this, you pick up new ideas that you'd like to try when you get back to work. However, you may feel like you hit a brick wall when it comes persuading your team to try the idea out. Resistance is very common in organisations large and small.

As an agile coach, Rachel has learned that forcing adoption of new practice results in minimal compliance. Teams who don't want to be try the new approach often fall back to old ways of doing things.

Come to get some tips for getting to the heart of resistance and how to dissolve barriers to adopting new working practices. We'll also do some practical exercises in Force-Field Analysis to generate ideas that get your team moving in the right direction.

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Agile island coachingteams

  1. 1. Coaching Teams Through Change @rachelcdavies @unrulymedia
  2. 2. 10 YEARS COACHING DEVELOPERS
  3. 3. Have you ever tried to introduce changes at work?
  4. 4. piece OF CAKE?
  5. 5. OR DID YOU HIT A FEW OBSTACLES?
  6. 6. CAN WE MAKE CHANGE EASY?
  7. 7. Take #1 Hey guys, I just heard about XEBRA at XSconf! It’s cool! WTF? How come Bob went to XSconf? We’re busy!
  8. 8. Is there a problem with the people in his team? Or Bob’s approach?! Why does no one listen to me? What’s wrong with them?
  9. 9. What went wrong?
  10. 10. Are we really ready for this?! Hey guys, I just heard about XEBRA at XSconf! It’s cool! Wow Bob’s amazing. Let’s get started right away!!!
  11. 11. Put Yourself in Their Shoes
  12. 12. Pick your words carefully ..
  13. 13. WHAT INTERESTS THEM?
  14. 14. Take #2 Hey guys, how’s it been going? Interested in a lunchtime session about XEBRA? I think it could help with our build times. Bob! He can help with this live issue. XEBRA sounds interesting but later.
  15. 15. A few people showed up for my session about blah-de-blah but no one’s using it yet. I give up…
  16. 16. Take #3 Hi. Is this the XX User Group? I’ve been trying to use it at work but run into some issues Oh really? That sounds interesting. Tell us more..
  17. 17. Reasons People Resist Change How do I do that? Are we allowed to do that? Do we have time? What if it goes wrong? Not my idea. Might be hard work.
  18. 18. Dig Deeper
  19. 19. START BY LISTENING
  20. 20. Why listen? •  Gather data •  Show respect •  Learn feelings/ opinions •  Encourage
  21. 21. REALLY listen •  •  •  •  •  Be quiet Look at the person Remove distractions Encourage to continue Check you understand
  22. 22. Take #4 Hang on! Ben, you’ve worked here for a few years. What’s your thoughts on speeding up the build? Well, about 6 months ago, we got started on build automation but then management told us it wasn’t a priority. Want me to dig out our setup?
  23. 23. Invest in Your Idea Maybe I need to work on this a bit more ..
  24. 24. Be an Example
  25. 25. ThINGS You Can Do •  •  •  •  •  Learn more Practice Share with others Look for opportunities to try it out What else… ?
  26. 26. APPLY PRODUCT THINKING Feasible Valuable Usable
  27. 27. No Time!
  28. 28. Permission to Try
  29. 29. the right tools?
  30. 30. What’s in it for Me?
  31. 31. Share the Vision
  32. 32. Involve Others !  Ask people to help solve problems and come up with their own solutions. !  Build up their role in the team, encouraging them to take more responsibility !  Invite them to showcase the work. 35
  33. 33. Encourage experiments Share results
  34. 34. BUILDING TEAM AWARENESS
  35. 35. RETROSPECTIVES
  36. 36. Team Agreements
  37. 37. MAKE IT VISIBLE
  38. 38. EXAMPLES
  39. 39. TECH ACADEMY
  40. 40. CROSS-TEAM PAIRING ON INFRASTRUCTURE
  41. 41. HOT IDEAS
  42. 42. Practical
  43. 43. Force Field Analysis Desired  change  from  current  state  
  44. 44. Make Your Plan •  Make a plan for how you will approach bringing ideas back from AgileIsland to your team. –  What barriers might you face? –  What actions will you take to invest in your idea? –  How will you build interest and agreement?
  45. 45. THANK YOU www.slideshare.net/ RachelDavies
  46. 46. Further Reading •  “Agile Coaching” by Rachel Davies & Liz Sedley •  “Resistance as a Resource” by Dale Emery http://dhemery.com/articles/resistance_as_a_resource/ •  Virginia Satir talks about Status Quo http://web.me.com/sbuckbee1/Satirs_Process_of_Change/Status_Quo.html “The Trusted Advisor” by David Maister “Managing Transitions” by William Bridges “Fearless Change” by Linda Rising and Mary Lynn Manns “Leading Teams” by Richard Hackman “Influence” by Robert Cialdini “Yes! 50 Scientifically Proven Ways to be Persuasive” by Goldstein, Martin, Cialdini •  “Coaching for Performance” by John Whitmore •  •  •  •  •  • 

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