Assignment 1


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Assignment 1

  1. 1. Organizational Culture 2011Part 1Being a student of business administration, it is a compulsion for everyone to do internship insome business organization, so that they can get an opportunity to implement their bookishknowledge and get some practical knows how. Like all other students I also got a chance to workas an internee in Habib Bank Limited last year. HBL is a well-reputed and well-known Bank ofthe Pakistan with largest banking network in the country.I worked in HBL as an internee for 6 weeks and my first experience of working in anyorganization was outstanding. Being an extrovert person, I enjoyed in dealing with the customersand also made some contacts over there. Day to day activities in bank included customer dealing,account opening, cash payment and provision of other many services to the customers. Toprovide the best services to the customers, every employee tried his/her level best to satisfy thecustomers. HBL follows the rule of thumb that “your customer is your boss” and its employeesurge to work hard for their customers satisfaction. Though the branch environment is not so rigidand its flexible. If employees had some problems, they had full liberty to share it with the branchmanager or manager operations.The management follows the centralized decision making style. The top management has theright to make the decision and then the branch managers and other staff members follow thosedecisions. Though the employees have enough right in their positions to take decisions that theythink is right for the customers. Every employee has his/her own personal computer to performday to day operations effectively and efficiently. There is a good communication level among allthe employees and also there is good cooperation among them. HBL also arranges trainingprograms for its employee’s continuous learning and focuses on the implementation of thatknowledge at the workplaces so that change could be measured.A high degree of professionalism exists among the staff members. Conflicts are a part of everyorganization and healthy conflicts are very important and constructive for the organizationbecause it forces employees to sit together and think upon the matters. Similarly, I also observedsome conflicts among staff members during my internship, but they were just temporary. Most ofthe times, conflicts occurred because of work burden on the employees but these conflicts were 1
  2. 2. Organizational Culture 2011of short period. Overall, the work environment was healthy and satisfying. Staff members werejust like a family living together.Part 2Integration among individual needs and organizational needs is very important aspect of thebusiness. Organizational culture is all about matching the needs of people and companies wherethey perform their work activities. Robbins defines organizational culture as “a system of sharedmeaning held by members that distinguishes the organization from other organizations. This is aset of characteristics that the organization values."Researchers define culture as the collective rules by which an organization operates. Rules are acombination of three elements: shared behaviors, values and beliefs. Culture outlines the basisfor how individuals function within the situation of the organization. It is the way a group orindividual behaves, defines what is “normal” and approves what is not normal is determined byhis or her culture of the organization. Some scholars also define the term Culture as a set ofbehaviors that can be observed with naked eyes or the underlying values that drive behavior.Large organizations often form their vision statements, mission statements in order to describethe company’s culture.Source: google.comRobbins lists the following seven primary characteristics that capture the essence of an 2
  3. 3. Organizational Culture 2011Organization’s culture:1. Innovation and risk taking2. Attention to detail3. Outcome orientation4. People orientation5. Team orientation6. Aggressiveness7. StabilityCulture varies from organization to organization. Some organizations have a highly innovativeculture while others have a less innovative culture. Some organizations have a culture offocusing on their employees while others are more profit-oriented organizations.Cultures that can be a liability to an organization include those that create obstacles to change,create barriers to diversity or barriers to mergers and acquisitions. (S.P.Robbins)Strong cultures are those which emphasis on the employee development, decreased employeeturnover and increase cohesiveness and 3
  4. 4. Organizational Culture 2011Employee’s behaviors are a true picture of any organization’s culture. They work according tothe defined context of the organization. Culture tells the employees that kind of behavior isappropriate and what behavior should be avoided. For example, some cultures stress oninnovation and creativity while others status quo is of high worth. In some organizations, theconcept of team learning is injected in their cultures while others legitimate goal is individuallearning.Leaders have the responsibility of creating as well s destructing the organizational culture. Thelargest beverage selling company Coca Cola says that diversity is injected in their culture. Itcreates such a culture which provides growth opportunity and communication opportunity to itsevery employee irrespective of its background, race, gender and nation. Everybody has equalaccess to information.So consequently we can say that if an organization has a positive and a united culture, it can beadvantageous in many manners. Increased productivity is one of the merits of organized culture.Sometime new recruits can be destructive to the organizational culture in a way that they do notfollow the pre-determined pre-destined rules and values of the organization. An employee shouldwork accordingly with the culture of the P. Robbins. Organizational Behavior, 8th ed., 602-603.www.pizzahut.comwww.cocacola.comPart 3I fit in the culture of workplace described in part 1 because it resembles the ideal workplace ofwhich I think off. For me an ideal workplace is one where there are fully chances of learningnew things, getting training programs and implementing all that knowledge on my workplace.My schedule would be flexible and my work hours would be filled with productivity. I excel inan environment that has good communication skills and great teamwork I can adapt mypersonality according to the scenario. My supervisor would be employee friendly with greatcommunication skills and could coach and lead me to meet common and rewarding goals. It is a 4
  5. 5. Organizational Culture 2011place where I can grow not only professionally but intellectually and where training andeducation is available to advance to the next level if so desired. According to me, collaborativeworking is a base of acquiring skills. By sharing with your team members and colleagues, youcan enhance your knowledge and confidence. In HBL I would get enough chances of sharing myknowledge and learning from my seniors. Happy EmployeesSource: 5