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Resilience: a multi-stakeholder perspective
Eloise Taysom
esjt2@cam.ac.uk
2
Resilience characteristics
Resilience as resisting in response to influences
Resilience as recovering in response to inf...
3
Purpose
Time
Change
4
Method
11 participants
53 minutes on average
60,000 words of transcript
5
6
7
Resist
Recover
Change
8
Purpose: product level
To provide accommodation for staff that will enable the University to maintain its world class
re...
9
Purpose: product owner level
To maintain outputs of the University’s research, which are ideas and people.
‘Whatever kin...
10
Purpose: super-system level
To retain a small city character.
‘I think that cities are rather like human beings, they
h...
11
Purpose: sub-system level
A network of spaces to support vibrant, communal life.
‘If you’re talking about long-term res...
12
Time: participant roles
13
Time: participant perspectives
‘We’re looking to develop a plan that is
resilient and can accommodate change over
time.’
14
Time: participant perspectives
‘I think most of the resilience for the project
comes from the university. But, as a pla...
15
Time: participant perspectives
‘Clearly the best resilience comes when all
the infrastructure we’ve put behind it is
wo...
16
Change: social and technical systems
Table showing distribution of resilience characteristics assigned by participants
...
17
Change: contrasts between ‘people’ and ‘things’
Social systems are central to resilience
‘So for me there's no question...
18
Change: contrasts between ‘people’ and ‘things’
Social systems are central to resilience
Technical systems are the ‘end...
19
Change: contrasts between ‘people’ and ‘things’
Social systems are central to resilience
Technical systems are the ‘end...
20
Change: contrasts between ‘people’ and ‘things’
Social systems are central to resilience
Technical systems are the ‘end...
Resilience: a multi-stakeholder perspective
Eloise Taysom
esjt2@cam.ac.uk
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Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 1 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 2 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 3 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 4 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 5 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 6 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 7 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 8 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 9 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 10 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 11 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 12 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 13 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 14 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 15 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 16 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 17 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 18 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 19 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 20 Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains Slide 21
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Eloise Taysom and Nathan Crilly

Resilience in socio-technical systems: studying stakeholder perspectives across different levels and different domains

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Resilience in Sociotechnical Systems: Studying Stakeholder Perspectives across Different Levels and Different Domains

  1. 1. Resilience: a multi-stakeholder perspective Eloise Taysom esjt2@cam.ac.uk
  2. 2. 2 Resilience characteristics Resilience as resisting in response to influences Resilience as recovering in response to influences Resilience as changing in response to influences
  3. 3. 3 Purpose Time Change
  4. 4. 4 Method 11 participants 53 minutes on average 60,000 words of transcript
  5. 5. 5
  6. 6. 6
  7. 7. 7 Resist Recover Change
  8. 8. 8 Purpose: product level To provide accommodation for staff that will enable the University to maintain its world class research position. ‘I think that’s quite straightforward. The main purpose is to provide affordable, quality residential accommodation for University staff.’
  9. 9. 9 Purpose: product owner level To maintain outputs of the University’s research, which are ideas and people. ‘Whatever kind of institution we are in 50 years, the development will add to the strength of the University because it’s a fantastic resource. Either for places to live, for places to work or as a source of income. It really doesn’t matter. In any of those modes, it’s making the University more resilient.’
  10. 10. 10 Purpose: super-system level To retain a small city character. ‘I think that cities are rather like human beings, they have intrinsic value and intrinsic worth. They don't have to be justified by what they do or what they aim to do.’
  11. 11. 11 Purpose: sub-system level A network of spaces to support vibrant, communal life. ‘If you’re talking about long-term resilience, in a traditional city, the spaces generally survive and the buildings get changed.’
  12. 12. 12 Time: participant roles
  13. 13. 13 Time: participant perspectives ‘We’re looking to develop a plan that is resilient and can accommodate change over time.’
  14. 14. 14 Time: participant perspectives ‘I think most of the resilience for the project comes from the university. But, as a place, when it’s built, the resilience will come from the residents and some of the organisations that are working on the ground.’
  15. 15. 15 Time: participant perspectives ‘Clearly the best resilience comes when all the infrastructure we’ve put behind it is working efficiently and effectively. So that’s really when the scheme is built out.’
  16. 16. 16 Change: social and technical systems Table showing distribution of resilience characteristics assigned by participants Resilience characteristic Social system Technical system Resist 50% 50% Recover 60% 40% Change 60% 40%
  17. 17. 17 Change: contrasts between ‘people’ and ‘things’ Social systems are central to resilience ‘So for me there's no question about it, it's the people, people, people. I mean, obviously you have to have the thing, you can't go without any things.’ Technical systems are the ‘end product’ or ‘structure’ created by social systems Change in social systems leads to change in technical systems Social systems can thrive despite ‘bad’ technical systems
  18. 18. 18 Change: contrasts between ‘people’ and ‘things’ Social systems are central to resilience Technical systems are the ‘end product’ or ‘structure’ created by social systems ‘The people manage the things, so the people will make the things happen, and the things will eventually decay and break down.’ Change in social systems leads to change in technical systems Social systems can thrive despite ‘bad’ technical systems
  19. 19. 19 Change: contrasts between ‘people’ and ‘things’ Social systems are central to resilience Technical systems are the ‘end product’ or ‘structure’ created by social systems Change in social systems leads to change in technical systems ‘If you change people's attitudes and the facilities through which those attitudes and decisions and ambitions can be articulated, everything else flows from it. But if you start saying we should have more resilient buildings you’re looking up the wrong end of the pipe.’ Social systems can thrive despite ‘bad’ technical systems
  20. 20. 20 Change: contrasts between ‘people’ and ‘things’ Social systems are central to resilience Technical systems are the ‘end product’ or ‘structure’ created by social systems Change in social systems leads to change in technical systems Social systems can thrive despite ‘bad’ technical systems ‘If the infrastructure is rubbish you could still get a sense of community, but it might be in adversity.’
  21. 21. Resilience: a multi-stakeholder perspective Eloise Taysom esjt2@cam.ac.uk

Eloise Taysom and Nathan Crilly Resilience in socio-technical systems: studying stakeholder perspectives across different levels and different domains

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