Professionalism Training


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Discover the 4 C\'s of Professionalism

Professionalism Training

  2. 2. What Is Professionalism? <ul><li>A set of internalized character strengths and values directed toward high quality service to others through one’s work. </li></ul><ul><ul><li>Sound judgment </li></ul></ul><ul><ul><li>Know How </li></ul></ul><ul><ul><li>Business savvy </li></ul></ul><ul><ul><li>Mature responsibility </li></ul></ul><ul><ul><li>Problem solving perseverance </li></ul></ul><ul><li>Upgrading your professional image is not only a sound business practice, but a chance to create personal growth and build internal motivation. </li></ul>
  3. 3. Characteristics of Professionals <ul><li>Show self respect </li></ul><ul><ul><li>Strive for excellence </li></ul></ul><ul><ul><li>Do not view it as just “a job” </li></ul></ul><ul><ul><li>Ensures a high quality of service </li></ul></ul><ul><li>Behavioral self control </li></ul><ul><ul><li>Governed by a code of ethics </li></ul></ul><ul><ul><li>No personal gain and protection of the company </li></ul></ul>
  4. 4. Appearance of a Professional <ul><li>Well-groomed and neat </li></ul><ul><li>Always dressed in proper attire </li></ul><ul><ul><li>While business casual dress is the trend, choose to dress up a notch. </li></ul></ul><ul><ul><ul><li>For women, opened toed shoes are okay, but flip flops are not proper work attire. Tank tops should be worn under a shirt; and skirts & city shorts should hit the knees. </li></ul></ul></ul><ul><ul><ul><li>For men, slacks with dockers or casual shoes, and a collar shirt is acceptable. Polo shirts are to be worn on Casual day only. Tennis shoes are not to be worn in the office. </li></ul></ul></ul><ul><ul><ul><li>Only on Casual Friday are presentable jeans acceptable, unless there are approved circumstances. </li></ul></ul></ul><ul><li>If you look professional, you are inclined to be and act professional. </li></ul>
  5. 5. Time Management of Professionals <ul><li>Show up on time (be punctual) </li></ul><ul><ul><li>Leave enough time for traffic </li></ul></ul><ul><ul><li>Arrive early (15 min. before starting work) </li></ul></ul><ul><ul><li>Call immediately if you can’t make it </li></ul></ul><ul><ul><li>Sign in to the Daily Log </li></ul></ul><ul><ul><li>Update your timesheet daily </li></ul></ul><ul><li>Make efficient use of resources and time </li></ul><ul><ul><li>Ask questions in meetings </li></ul></ul><ul><ul><li>Take courses to enhance your skills </li></ul></ul><ul><ul><li>Take notes to get clear direction when given a task </li></ul></ul><ul><li>Meet all deadlines </li></ul><ul><ul><li>Be counted on as responsible </li></ul></ul><ul><ul><li>Be a multi-tasker </li></ul></ul><ul><ul><li>Set priorities for each day </li></ul></ul><ul><li>Keep your manager abreast of your daily schedule </li></ul>
  6. 6. Professional Etiquette <ul><li>Telephone Etiquette </li></ul><ul><ul><ul><li>Speak with a normal, pleasant, courteous voice </li></ul></ul></ul><ul><ul><ul><li>Identify yourself </li></ul></ul></ul><ul><ul><ul><li>Leave brief, clear messages </li></ul></ul></ul><ul><ul><ul><li>Return phone calls promptly </li></ul></ul></ul><ul><ul><ul><li>Keep personal calls to a minimum </li></ul></ul></ul><ul><li>Customer Service Etiquette </li></ul><ul><ul><ul><li>Make each customer feel their concerns are important and a priority </li></ul></ul></ul><ul><ul><ul><li>Build sincerity </li></ul></ul></ul><ul><ul><ul><li>Be pleasant (even if they are not) by using the proper tone of voice </li></ul></ul></ul><ul><ul><ul><li>Smile and exude confidence </li></ul></ul></ul><ul><li>Practice random acts of kindness </li></ul><ul><ul><ul><li>Help co-workers get an important job done </li></ul></ul></ul><ul><ul><ul><li>Go out of your way to help others (as time permits) </li></ul></ul></ul><ul><ul><ul><li>Compliment and encourage each other </li></ul></ul></ul>
  7. 7. 4Cs to Success <ul><li>Communication – Effective communication also involves good listening skills – avoid passive listening. Communicate facts, not assumptions. Do not assume the other party knows the subject matter or what you are trying to communicate. Always asked questions and confirm. </li></ul><ul><li>Coordination - Make a concerted effort to ensure that the proper coordination with other person( s) you are dependent upon to complete your tasks have been notified well in advance and they understand their role. Again, make no assumption that they are aware. </li></ul><ul><li>Cooperation - Regardless of your personal opinion or feeling toward another always maintain a high degree of professionalism. Regardless if government or contractor, we are all a team and need each other to accomplish our goals and be successful. </li></ul><ul><li>Commitment - Without a professional and personal commitment to be successful you will not be successful. Make a professional and personal commitment to be successful and commit to practicing the “4Cs to Success”! </li></ul>
  8. 8. Professionalism Check-List <ul><li>What Can I Do to Improve Myself </li></ul><ul><ul><li>_________________________ </li></ul></ul><ul><ul><li>_________________________ </li></ul></ul><ul><ul><li>_________________________ </li></ul></ul><ul><ul><li>_________________________ </li></ul></ul><ul><ul><li>_________________________ </li></ul></ul>