It’s a Clockwork

It’s a Clockwork...
The Swiss hand-wound watch is a highly precise
machine that works on the principle of multiple,
specially hand-machined levers working together,
to deliver you precise time.
We, at WNS, similarly integrate the right people,
technology and best practices to deliver operational
excellence, technology-enabled solutions and
actionable insights at a reduced cost.
We drive excellence into our clients business with
Technology, Analytics and Process Solutions

WNS (Holdings) Limited (NYSE: WNS) is a leading global business process solutions provider.
WNS offers business value to 200+ global clients by combining operational excellence with deep
domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial
Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics,
Healthcare and Utilities. WNS delivers an entire spectrum of business process outsourcing services
such as finance and accounting, customer care, technology solutions, research and analytics and
industry-specific back-office and front-office processes. WNS has over 25,000 professionals across
30 delivery centers world-wide, including Costa Rica, India, the Philippines, Poland, Romania,
South Africa, Sri Lanka, UK and US
Major Clients
About WNS
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Leading U.S. retail bank
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Leading U.S. residential
mortgage bank
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Leading global investment
bank
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Leading private sector
bank in UAE
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FTSE 100 world's fifth
largest insurance group
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Leading U.S. auto insurers
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Leading U.S. financial
advisory firm
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Fortune 500 cosmetic
products company
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FTSE 100 energy company
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Global electronics and
consumer product
manufacturer
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Leading logistics company
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Investment arm of
insurance major
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Top 5 global market
research company
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Leading global CPG brand
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Leading global beverage
brand
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Major U.S. building
supply company
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Global reinsurer
With 200+ clients globally, our clientele in Banking and Financial Services includes Fortune 500
banks, wealth advisors, asset managers, broker-dealers, credit card issuers and mortgage lenders,
besides multi-billion dollar hedge funds. In addition, we serve multiple regional and super- regional
banks, credit reporting agency and loan servicing companies.

Industry Recognition
BPO Leadership
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Leaders in UK – Best 20 in IAOP 2012 Global Outsourcing 100 rankings
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WNS in Top 25 of IAOP 2012 Global Outsourcing 100 rankings
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WNS Receives Dual Recognition at the 'BPO Excellence Awards 2010-11’
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Recipient of Best New Outsourced Services Delivery (2010) by Shared Services and Outsourcing
Network (SSON)
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Recipient of Best New BPO Locator Of The Year (2010) by Business Process Association of
Philippines (BPAP)
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Industry-specific multi-year winner - IAOP 2010 Global Outsourcing 100
Domain Leadership
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Best 5 companies by Industry focus: Utilities – IAOP 2012 Global Outsourcing 100
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Best 20 Leaders by Industry focus: Customer Relationship Management – IAOP 2012 Global
Outsourcing 100
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Best 20 Leaders by Industry focus: Financial Services (Insurance) – IAOP 2012 Global Outsourcing 100
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Best 20 Leaders by Industry focus: Financial Management – IAOP 2012 Global Outsourcing 100
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WNS ranked among top 100 in the 6th Annual GS100 list in three categories: Top Global Mid-Tier BPO
Vendors; Top FAO Vendors and Top Industry-Specific BPO Vendors
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Positioned as An Industry Leader in Magic Quadrant * for Comprehensive Finance and Accounting (F&A)
BPO by Gartner (June 2011 and 2012)
Industry-specific multi-year winner – Top 20 of IAOP 2012 Global Outsourcing 100 rankings

Technology and Quality Leadership
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Recipient of the Golden Peacock Innovative Product / Service Award (2011) for WNS Analytics
SM
Decision Engine (WADE )
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WNS Recognized at the 'Global Process Excellence Awards 2011' by IQPC for 'Best Process
Improvement Program’
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WNS recognized with the CISO 100 Awards 2011
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Recipient of the Golden Peacock National Quality Award for Overall Business Excellence and
Quality Standards (2011)
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Recipient of the IDG Media CIO 100 Special Category Award in recognition of WNS’s Infosec
architecture and implementations (2010)
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Recipient of the NetApp Enterprise Innovation Award (2010)
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Recipient of the Maharashtra State IT Award (2010)
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Recipient of the Best Project Achievement in Green Six Sigma Award at WCBF, USA (2009)
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Recipient of Golden Peacock Eco-Innovation Award for Green Lean Sigma Program awarded by
The World Environment Foundation in association with the Institute of Directors (2009)
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Recipient of the CIO 100 Award for Innovative Storage Solutions (2008)
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Recipient of the Asia-Pacific Six Sigma Excellence award for Best Lean Six Sigma
project (2007)
* Gartner, Inc. 'Magic Quadrant for Comprehensive Finance and Accounting BPO, Global' by Cathy Tornbohm, 29 June 2011
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to
select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific
guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness
for a particular purpose.

Scalable solutions
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Employee base of over 25,000 with over 7,000 dedicated employees delivering a full range
of business processes for over 30 leading banking, financial services and insurance
companies globally
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Serving over 200 clients with a broad set of services
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Managing operations for clients ranging from simple operational transactions to complex
analytics – deliver over 600+ distinct business processes
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Multi-lingual capability
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Platform capability honed with industry standard applications, augmented with WNS
proprietary platforms
High-quality talent with domain expertise
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Staff certified on FINRA (series 6, 63, and 7), ABA, CRA, LOMA, FSA-UK
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In-house domain certifications
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Multiple client engagements across complex transactions in retail, wholesale commercial,
investment banking and asset management
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Knowledge center for banking, asset management and investment banking
WNS – A Leading Business Process Outsourcing
Provider to the Banking and Financial Services
Industry

Strong focus on quality and operational excellence
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Domain competence and operational understanding of all major banking and financial services
products across multiple sovereigns
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Experience in delivering services for highly regulated industries
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Wing-to-Wing service delivery using a combination of enabling technologies, transformation,
process optimization and labor arbitrage
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Process optimization / re-alignment using Lean and Six Sigma methodology
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More than 350 quality management professionals
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Quality teams tightly integrated with operations
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Successfully increased productivity in the range of 30-60 percent
Global delivery network
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Delivering services through 30 global centers in
Romania, South Africa, Sri Lanka, UK and US
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Fifty percent of clients served from more than one location
Costa Rica, India, the Philippines, Poland,

Delivering a range of business processes across the banking and financial services industry
WNS’s Services for Banking and Financial
Services Industry
Research Analytics Sourcing Management Data Mining
Banking
and
Financial
Services
Healthcare
Insurance
Logistics
Manufacturing
Retail
and
Consumer
Products
Travel
and
Leisure
Utilities
and
Communications
Decision
Support
Cross-
industry
Solutions
Research and Analytics
Customer
Care
Finance and
Accounting
Legal
Services
Procurement
Industry-
focused
Solutions
Communications
Transformation
Solutions
Demonstrated competence of deploying integrated service delivery

Banking Portfolio
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Check clearing and
remittance management
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Account and cash
management
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Research and adjustments
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SAR and fraud operations
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Treasury management
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Account services
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Wholesale banking
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Card services
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Commercial banking
operations support
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Relationship manager support
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Analytics and reporting
services
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Customer account
management
Wealth Management and
Brokerage Portfolio
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Capital market operations
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Account setup and
maintenance
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Trading desk and securities
operations
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Transfer agency
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Portfolio administration
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Investment research
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Reporting services
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Custodian interface
Comprehensive Suite of
Services Spanning the
End-to-End Lending Cycle
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Loan origination
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Processing and
underwriting
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Closing and funding
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Post closing and
due diligence
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Loan servicing
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Investor and statutory
reporting
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Shared services
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Credit management
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Cash application
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Budgeting /
forecasting
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Financial planning
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Financial modeling
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Trend analysis
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Consumer analytics
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CRM analytics
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Credit risk, collections
and fraud analytics
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Network planning
(Branches and ATM)
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Contact center
analytics
Analytics and Reporting Services-suite
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Data mining and
data management
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Model
development and
re-calibration
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Reporting,
dashboarding and
visualization
Corporate Finance and Accounting Operations
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Variance analysis
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General ledger
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Fixed asset
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Treasury
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Management
reporting
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Statutory reporting

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Leading investment bank
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Leading U.S. regional bank
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Leading global investment bank
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Top U.S. retail bank
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U.S.-based investment bank and institutional securities firm
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Global diversified financial services company
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Fortune 100 listed diversified financial services company
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Leading global insurance company
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Global insurer
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Leading U.S. insurance broker
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Fortune 500 listed brokerage and financial advisory company
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Leading U.S.-based sub-prime servicer
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Leading global provider of credit ratings
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Leading U.S. capital management firm
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U.K.-based provider of mergers and acquisitions
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Investment management subsidiary of insurance major
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Investment arm of insurance major
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Global reinsurer
Key Banking and Financial Services Clients

To learn more, write to us at marketing@wns.com
or visit wns.com/services/bankingandfinancialservices
Copyright
©
2012
WNS
Global
Services