The Walmart History • The Walmart story began in 1962, when Sam Walton, our founder opened the company’s first discount store in Rogers, Ark.
The Walmart History • 1st Distribution Center and Home Office built in Bentonville Arkansas • Began selling shares over the counter publicly1970’s • Company closed out the decade 276 stores and 21,000 associates • Implementation of the people greeter in all stores • 1st supercenter opens in Washington, Missouri1980’s • Marked it’s 25th anniversary with 1,198 stores and 200,000 associates • Walmart Visitor Center opened in Bentonville, AR • Sam Walton passed away at the age of 741990’s • • Walmart goes international in Mexico 2,234 stores and 1,140,000 associates becoming worlds largest private employer
The Walmart History 2000’s • The 3,000th international store opens in Brazil • Walmart expands its $4 generic prescription program • Walmart brings commitment to environmental sustainability • Over 6,200 facilities around the world. Over 1.6 million associates
Structure of Walmart Executive Business Unit Leaders Business Unit Senior Staff Department Heads/Managers Individual Managers
Walmart cultureRecycle--each store participates domestic and international
More on Walmart CultureThree Basic Beliefs--everyoneshould practice daily Sundown Rule—management should get back with an associate• Respect for the individual or customer with in twenty four hours on any question that can not be answered immediately• Strive for Excellence• Service to the customer
The Backroom Change Process was started to improve the level ofcustomer service in the store. Departmentmanagers will now be available morefrequently on the sales floor to focus primarilyon the merchandising and customer service.Walmart wants to provide products on thesales floor in a timely manner so no one has towait till the products get back in stock. Thiswill help improve the customer shoppingexperience.
Leadership actions throughout the process• Executive leadership provided with training webinars that cascaded down to store business unit leaders• Store business unit leaders communicate process with remaining store management• Training classes provided to department managers and all effected associates• Talking points provided for associate meetings• Order necessary supplies and communicate with resources• Pilot the process in a select group of stores• Select one department manager within the store to champion the process first
Strategies forOvercoming Resistance Sustaining the Change• Daily communication meetings • New process added to daily• Select a department manager to routine and responsibilities champion the process • Continuation of analysis meetings• Enforcement of attendance policy • Becomes a future checklist for the• Analysis meetings Market Manager tour• Updates on sales, customer • Unannounced store visits service surveys and inventory reviewing the process levels provided
Effectiveness of the change process Successes Opportunities• Pilot program • Associates reverting back to the• Communication plan old way of doing things• Department manager champion • Did not account for the holiday• Slight improvement in customer season in the implementation timeline experience surveys • Did not impact sales as expected • Inventory level too high
Walmart response to innovation and change• Walmart is great at As Walmart continues to grow, in my recognizing the need for opinion, it will be essential to allow stores increased flexibility to meet the innovation and change. demands of their local communities in The company steadily order to deliver on our mission to save forecast years away customers money so they can live implementing small better. stages in the process gradually. Walmart invest the resources and time piloting new process to increase their sustainability.