Food Safety-net Innovations in Zambia


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A presentation given at the Sixth RENEWAL Regional Workshop: A decade of work on HIV, food and nutrition security. By Purnima Kashyap

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Food Safety-net Innovations in Zambia

  1. 1. Mobile Delivery and Tracking An Innovative Approach to Food Distribution Presentation by: Purnima Kashyap Deputy Country Director World Food Programme, Zambia 5 th Regional RENEWAL Workshop November 9-11, 2010 Cape Town, South Africa
  2. 2. Title What is the Mobile Delivery and Tracking System? <ul><li>An electronic voucher platform utilizing scratch cards </li></ul><ul><li>A modification of a mobile money transfer system. </li></ul><ul><li>Web based, not SMS based. </li></ul>
  3. 3. <ul><ul><li>Who needs phones? </li></ul></ul><ul><ul><li>Retail Agents </li></ul></ul><ul><ul><li>Impleme nting Partners </li></ul></ul><ul><ul><li>Beneficia ries </li></ul></ul>What is the Mobile D elivery and Tracking System?
  4. 4. How does it work?
  5. 5. <ul><li>Step 1: Pre-Registration </li></ul><ul><li>Beneficiaries are identified by the Implementing Partners (IP) based on an eligibility criteria. </li></ul><ul><li>Targeted beneficiary National Registration Card (NRC) numbers are submitted by the IPs to WFP. </li></ul><ul><li>3. The WFP System Unit upload these NRCs into the system. </li></ul>How does it work?
  6. 6. <ul><li>Step 2: Registration </li></ul><ul><li>At a clinic, the IP captures the beneficiary’s household data. Questions include: </li></ul><ul><ul><li>Household type </li></ul></ul><ul><ul><li>MOH number </li></ul></ul><ul><ul><li>Number of children in the household </li></ul></ul><ul><li>The questions asked are activity specific and this data is recorded via a mobile phone web based application. </li></ul>How does it work?
  7. 7. <ul><li>Step 3: Collection </li></ul><ul><li>The beneficiary is electronically allocated a scratch card linked to their NRC number which was previously captured in the Registration process. </li></ul><ul><li>Where a beneficiary does not have an NRC, for example being under 16 or elderly, the system allows for designated beneficiaries (family members, care givers etc.) to be registered. </li></ul><ul><li>Scratch cards cannot be allocated to NRCs that have not been pre-registered on the system. </li></ul>How does it work?
  8. 8. Step 4: Redeeming the scratch card Beneficiary takes scratch card to retail store Retail store provides required ration 2 3 Retail Agent receives electronic payment from WFP through MTZL system 4 Beneficiary receives scratch card 1 1 2 3 4
  9. 9. Administrative Screen <ul><li>Using the Administration Site, WFP has control of: </li></ul><ul><ul><li>Allocating vouchers to districts </li></ul></ul><ul><ul><li>Uploading beneficiary NRCs </li></ul></ul><ul><ul><li>Pricing changes </li></ul></ul><ul><ul><li>Adding districts </li></ul></ul><ul><ul><li>Adding activities </li></ul></ul>
  10. 10. <ul><li>Pilot was run under Nutritional Programming for Vulnerable Groups (NPVG) </li></ul><ul><li>and specifically the HIV programme </li></ul>Pilot in Zambia Type of Beneficiaries <ul><li>Two types of food insecure households received rations through this system: </li></ul><ul><ul><li>Households with Anti Retroviral Therapy (ART) patients </li></ul></ul><ul><ul><li>Households with Directly Observed Therapy (DOTS) patients </li></ul></ul>Districts Kafue and Livingstone Total Number Time Frame Number of Retail Agents 6 (2 in Livingstone with multiple outlets, 3 in Kafue town and 1 in Chilanga (Kafue district)) 3,000 households (1000 households in Kafue & 2000 households in Livingstone) 6 months starting November 2009
  11. 11. <ul><li>This expansion is being run under Nutritional Programming for Vulnerable Groups (NPVG), specifically the HIV programme and Moderately Malnourished Children (MMC) </li></ul>MDT roll out: April – December 2010 Type of Beneficiaries <ul><ul><li>Households with Anti Retroviral Therapy (ART) patients </li></ul></ul><ul><ul><li>Households with Directly Observed Therapy (DOTS) patients </li></ul></ul><ul><ul><li>Households with Malnourished Under 5 patients (MMC) </li></ul></ul>Districts Lusaka, Mongu & Ndola Total Number Time Frame Number of Retail Agents 36 43, 667 households (target 150, 000 scratch cards) 9 months starting April 2010
  12. 12. <ul><li>Kafue, Livingstone, Lusaka, Mongu & Ndola </li></ul>MDT current status: November 2010 Districts using the Voucher Scratch Card Total Number Number of Retail Agents 64 Number of households = 36, 000 Number of vouchers delivered = 137, 028
  13. 13. <ul><li>Advantages of the new system – how does it differ? </li></ul>More sustainable and efficient delivery mechanism <ul><li>Uses existing small business to provide the rations – no duplication of resource provision and effort. </li></ul><ul><li>Delays less likely as food rations are already in the district and no transport lead time. </li></ul>Multiplier effects through local business involvement <ul><li>Private sector already exists in this region and already stocks the key ingredients in the required ration. </li></ul><ul><li>Thus provides further support for private sector development in these communities and keeps the investment close to the area of intervention. </li></ul>
  14. 14. <ul><li>Advantages of the new system – how does it differ? </li></ul>Improved information capture and audit trails <ul><li>All activities from registration to scratch card collection to redemption of the ration will be tracked and recorded in the system. </li></ul><ul><li>Other standard household data will also be collected. </li></ul><ul><li>Provides vital information to ensure secure provision and also enables automatic generation of standard WFP beneficiary reports etc. </li></ul>Reduction of logistical and operational overheads <ul><li>Frees up personnel and other resources for other activities e.g. M&E, sustainable livelihood activities. </li></ul><ul><li>Improved and more targeted use of donor funds. </li></ul>Easier potential handover to local partners <ul><li>Uses easily transferable system and thus future potential handover or expansion of this programme to local partners/government is significantly easier </li></ul>
  15. 15. <ul><li>137,028 scratch cards redeemed, 36, 000 registered households. </li></ul><ul><li>95% redemption rate on scratch cards since January. </li></ul><ul><li>Engaging local markets and small to medium private sector retail outlets, keeping financial investment close to beneficiary households as well as supporting local markets. </li></ul><ul><li>Positive feedback from retail agents: MDT is increasing their business, the system is working well and their staff are confident using the system. </li></ul>Successes
  16. 16. <ul><li>Less mistakes being made by IPs at Registration and Collection points. </li></ul><ul><li>Sufficient stocking and staffing of retail agents to cope with scratch card demand. </li></ul><ul><li>Improved service quality of food transfers for beneficiaries. </li></ul><ul><li>Linking vulnerable poor to the local market and entrepreneurs. </li></ul>Successes cont.
  17. 17. Safety <ul><ul><li>Numerous safeguards prevent duplication and fraud </li></ul></ul><ul><ul><li>Targets and tracks individual beneficiaries </li></ul></ul><ul><ul><li>Locks voucher to NRC and district </li></ul></ul><ul><ul><li>Provides proof of redemption and delivery </li></ul></ul><ul><ul><li>‘ Real-time’ process means no delays in operation </li></ul></ul><ul><ul><li>Multiple ‘real time’ reporting possibilities allow full control at any point in time </li></ul></ul><ul><ul><li>Fully auditable process </li></ul></ul>
  18. 18. Challenges <ul><ul><li>Sensitization of beneficiaries to the new system </li></ul></ul><ul><ul><li>Defining roles and responsibilities of various partners </li></ul></ul><ul><ul><li>Adjusting the system to meet the specific needs of programming </li></ul></ul><ul><ul><li>Broadening supply chain and creating open access to the various programmes </li></ul></ul>
  19. 19. Lessons Learned <ul><ul><li>Clear roles and responsibilities is crucial. WFP must let the private sector handle the Retail Outlets, and let the Implementing Partners handle to beneficiaries. </li></ul></ul><ul><ul><li>Clear and consistent communication channels must be developed between all Implementing Partners, the Service Provider and WFP units </li></ul></ul><ul><ul><li>Create effective contractual agreements </li></ul></ul><ul><ul><li>Careful selection of technical partners </li></ul></ul><ul><ul><li>Working closely and frequently with the system development team </li></ul></ul>
  20. 20. Potential for System <ul><li>The system could be used to: </li></ul><ul><ul><li>Expand to other programming delivery areas </li></ul></ul><ul><ul><li>Purchase product from farmers and provide farmer input support </li></ul></ul><ul><ul><li>Act as a rapid cash transfer mechanism </li></ul></ul><ul><ul><li>Develop more enhanced reporting by capturing new/different data </li></ul></ul><ul><ul><li>Develop a comprehensive data base </li></ul></ul><ul><ul><li>Cross-tabulate across activities </li></ul></ul><ul><ul><li>Regional roll-out </li></ul></ul>