Quy Nguyen

Vietnam Vietnam

Assistant Front Office Manager

Hospitality / Leisure

As Assistant Front Office Manager, I assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. I am responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement • Maximize room occupancy at best rates and use up-selling techniques to promote hotel servi...