About QuobisEXPERTISE ON NETWORK INTEGRATION, VOICE Corporate HeadquartersSECURITY, SERVICE ASSURANCE AND Pol industrial A Granxa P260 36400 O PorrinoAPPLICATION SERVERS. Spain Tel: +34-902-999-465FOCUSED ON SERVICE PROVIDERS ANDENTERPRISES.SIX YEARS WORKING IN SIP PROJECTS. TWO+YEARS DEVELOPING OUR OWN PRODUCTS.
In a few words TalkStorage is a voice call recording platform developed by Quobis that provides a simple yet cost-effective solution for call recording in entry-level installations like in-company call centers or small outsourcers. Its targeted at small customers that dont way to overpay a fully-featured solution as they needs are very basic (just record, store and search). This platform is scalable up to 300 concurrent calls and easy to integrate with a number VoIP PABX without the need of an SBC. In case we need to record calls origination in a TDM network, we have a smooth and simple integration with E1/BRI gateways from third-party vendors. It is a 100% software solution so it can run on standard COTS hardware (IBM xSeries, HP DL120, etc...) or over a Wmare or XEN virtual machine. No need for special appliances.Page 3Copyright Quobis Networks 2010– All rights reserved.
How it works 1. TalkStorage platform is 2. It is possible to record all the calls integrated with the customers sent or to record only the calls telephone system and records selected by the operator. It has an API the calls sent by the selected to start/stop recordings on demand. extensions. 3. Recorded calls can be stored on TalkStorage platform or on the customers storage plattform. Recordings stored on TalkStorage platform are accessible by FTP for their management or permanent storage.Page 4Copyright Quobis Networks 2010 – All rights reserved
How it works (cont.) 4. System administrator has access to a web interface where stored recordings are accessible according with a set of parameters (date, extension number, temporal range, etc).Page 5Copyright Quobis Networks 2010 – All rights reserved
Integration TalkStorage is integrable with customers communication network adapting itself to the existing scenario (switchboards of several manufacturers, multi-site architectures, interception for lefal assurement, etc). TalkStorage can be implemented by the final customer or by the service provider.Page 6Copyright Quobis Networks 2010 – All rights reserved
Advantages and benefits Some benefits This platform is integrable with most common PABX in the market, like Cisco CUCM, Alcatel OXE and Siemens HiPath series. Easy change of basic configuration from the interface Internal storing or at customer platform Licences depending on number of concurrent calls to record Legal validity On-demand licence for deployments of recorded calls without infrastructure costs.. Statistical, monitoring and searches in real time.Page 7Copyright Quobis Networks 2010 – All rights reserved
License for call validation ISM 1 CUSTOMER CALL TO THE USER HELPDESK, WHERE THE CALL IS GOING TO BE RECORDED USING TALKSTORAGE SYSTEM. 2 AFTER HANGING UP THE PHONE, CUSTOMER IS GOING TO RECEIVE A EMAIL WITH A LINK. THIS WEB HAS A RECORD OF THE LAST CALL OF THE CUSTOMER. 3 CUSTOMER CAN SIGN THE RECORD USING ITS DIGITAL CERTIFICATE. ISM
Availability TalkStorage is available with this configurations: TalkStorage Recording platform Recording platform Recording platform Recording platform Recording platform Recording platform for 10 lines for 20 lines for 50 lines for 10 lines for 20 lines for 50 lines Recording platform Recording platform Recording platform Recording platform Recording platform Recording platform for 100 lines for 200 lines for 500 lines for 100 lines for 200 lines for 500 lines Add-Ons (HA) High Personalization Maintenance (HA) High Personalization Maintenance Availability services Availability servicesPage 9Copyright Quobis Networks 2010 – All rights reserved
DeliverablesTalkStorage is a software-only solution, so integrators just need to download an ISOimage and deploy it on a virtual or physical server. Its based on Qbert, a GNU/Linuxoperating system (CentOS) specially designed at Quobis for voice applications.TalkStorage is just one of these applications that can be deployed on the fly on top ofa Qbert installation. 3.- Example of licensing a new app within the system. All the configuration is done by a single interface. 1.- Installation of the ISO image in CLI mode from a blank server. 2.- Main configuration portal of the Quobis appliance, where “apps” like TalkStorage can be installed form a graphical web-based GUIPage 10Copyright Quobis Networks 2010 – All rights reserved
www.quobis.comwww.talkstorage.com More information:Yudani Riobó Gestido email@example.com