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IACC, G. Arora, 3/2010 Developing Websites and Web Software In a Connected World By Girdhar Arora Epsilonium Systems, Inc.

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Agenda <ul><li>About Epsilonium </li></ul><ul><ul><li>Our work </li></ul></ul><ul><ul><li>Our history </li></ul></ul><ul><ul><li>Our process </li></ul></ul><ul><ul><li>Our services </li></ul></ul><ul><ul><li>Our vision </li></ul></ul><ul><li>Global Software Development </li></ul><ul><ul><li>Challenges </li></ul></ul><ul><ul><li>Critical Success Factors </li></ul></ul><ul><ul><li>How we do it? </li></ul></ul><ul><li>Questions </li></ul>IACC, G. Arora, 3/2010

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Our Company <ul><li>Epsilonium designs and develops web sites and e-business applications. Our solutions are: </li></ul><ul><li>Innovative </li></ul><ul><li>Customer-centric </li></ul><ul><li>Technologically sophisticated </li></ul><ul><li>Professionally designed user interfaces </li></ul><ul><li>Focused on e-business objectives </li></ul><ul><li>Offices in AZ, CT, and India </li></ul>IACC, G. Arora, 3/2010

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Our History <ul><li>Established in 2001 </li></ul><ul><li>Developed a wide variety of web sites, and web-based applications for a broad set of clients </li></ul><ul><li>Significant customer and revenue growth rate </li></ul><ul><li>Transition from a web design firm to a diversified Internet services company </li></ul><ul><li>Consistently profitable and stable </li></ul>IACC, G. Arora, 3/2010

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IACC, G. Arora, 3/2010 What we do: We are all about E-business! <ul><ul><li>Online Strategy and Branding </li></ul></ul><ul><ul><li>Website Development </li></ul></ul><ul><ul><li>Web & Mobile Application Development </li></ul></ul><ul><ul><li>Development Outsourcing </li></ul></ul><ul><ul><li>Usability Testing and Interface Development </li></ul></ul><ul><ul><li>Online Advertising and Marketing </li></ul></ul><ul><ul><li>Search Engine Marketing </li></ul></ul><ul><ul><li>Permission Based Email Marketing </li></ul></ul><ul><ul><li>Website Enterprise Hosting </li></ul></ul><ul><ul><li>Post-deployment Product Life-cycle Support </li></ul></ul>

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Our Process: The IDEAL Model IACC, G. Arora, 3/2010

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Our Vision: Real-Time Enterprise IACC, G. Arora, 3/2010 <ul><li>The Real-time Enterprise is a customer-driven extended enterprise that integrates </li></ul><ul><ul><li>Data </li></ul></ul><ul><ul><li>Applications and </li></ul></ul><ul><ul><li>Workflow </li></ul></ul><ul><li>into custom business processes. </li></ul>In a real-time enterprise, there are no &quot;information silos&quot;, nor is there a lag in information flow.

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IACC, G. Arora, 3/2010 The Evolution of Customer Fulfillment

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IACC, G. Arora, 3/2010 The Evolution of Customer Fulfillment

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Web Application Examples <ul><li>Social Networks </li></ul><ul><li>Custom E-Commerce Systems </li></ul><ul><li>Association Management Systems </li></ul><ul><li>Fund-raising Systems </li></ul><ul><li>Online Games & Marketing Contests </li></ul><ul><li>Reseller Management Systems </li></ul><ul><li>Email Marketing Systems </li></ul><ul><li>Inventory Management Systems </li></ul>IACC, G. Arora, 3/2010

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Challenges in Global Development <ul><li>Misunderstood processes or mismatched processes between teams can lead to mistakes in work transfer, increased rework, and decreased productivity. </li></ul><ul><ul><li>Productivity can drop up to 50 percent, with rework two to five times greater than for a collocated project. </li></ul></ul><ul><li>Communication issues can lead to misunderstandings, omissions, errors, and rework. </li></ul><ul><li>Technical issues: </li></ul><ul><ul><li>Information and artifact sharing, software architecture. </li></ul></ul>IACC, G. Arora, 3/2010

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Challenges in Global Development IACC, G. Arora, 3/2010 <ul><li>Cultural issues, such as language barriers and differences in work customs or communication styles, can cause delays and affect working relationships. </li></ul><ul><li>Coordinating work across multiple sites and time zones is more time-consuming and costly than for a collocated project. </li></ul><ul><li>Visibility into and control of the development activities at all sites can be challenging, especially when collaborating with other companies or with teams in different time zones. </li></ul>

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Critical Success Factors <ul><li>Ensure coordination and oversight. </li></ul><ul><ul><li>Understand dependencies </li></ul></ul><ul><li>Establish well-defined and consistent workflows. </li></ul><ul><ul><li>Reduce ambiguity </li></ul></ul><ul><li>Manage your inventory and information. </li></ul><ul><ul><li>Maximize stability </li></ul></ul><ul><li>Communicate, communicate, communicate. </li></ul><ul><li>Establish a flexible, adaptable IT infrastructure and architecture. </li></ul>IACC, G. Arora, 3/2010

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How we do it? <ul><li>Local and Offshore Project Managers </li></ul><ul><li>Regular Project Reviews </li></ul><ul><li>Well-defined Project Specifications </li></ul><ul><li>Project Management Tools </li></ul><ul><li>State-of-the-art communication infrastructure </li></ul><ul><li>Ongoing Staff Training – Best Practices </li></ul><ul><li>Language & Communication Skills Training </li></ul><ul><li>Continuous Improvement, Post-mortems </li></ul>IACC, G. Arora, 3/2010

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Questions & Answers IACC, G. Arora, 3/2010