Breaking Down Unintended Barriers in the Workplace

Breaking Down Unintended Barriers in the Workplace
@quinnkeastwww.sli.do – #ixdaberlin Breaking Down Unintended Barriers in Your Workplace For More Inclusive Teams
@quinnkeastwww.sli.do – #ixdaberlin Think of a question during the talk? Please share on www.sli.do with   event code #ixdaberlin.
@quinnkeastwww.sli.do – #ixdaberlin Quinn Keast (@quinnkeast) Senior UX / UI Designer  Marley Spoon
@quinnkeastwww.sli.do – #ixdaberlin →
@quinnkeastwww.sli.do – #ixdaberlin Graphic Designer ↓ UX Specialist ↓ UX Consultant & Co-Founder ↓ Senior UX / UI Designer
@quinnkeastwww.sli.do – #ixdaberlin Breaking down unintended barriers to inclusion in the workplace.
@quinnkeastwww.sli.do – #ixdaberlin Profound hearing loss.
@quinnkeastwww.sli.do – #ixdaberlin “Deaf as a post.”
@quinnkeastwww.sli.do – #ixdaberlin Volume !== Clarity.
@quinnkeastwww.sli.do – #ixdaberlin Clarity.
@quinnkeastwww.sli.do – #ixdaberlin Phones.  Skype calls.  Talking at a whiteboard. Spoken questions at the end of talks.
@quinnkeastwww.sli.do – #ixdaberlin Having hearing like mine   results in a lot of small things   going poorly.
@quinnkeastwww.sli.do – #ixdaberlin Winnipeg Transit “Peggo.”
http://momsiecle.com/2016/08/i-got-peggo-in-my-pocket/
@quinnkeastwww.sli.do – #ixdaberlin
@quinnkeastwww.sli.do – #ixdaberlin Having hearing like mine   usually results in a lot of   big things going poorly.
@quinnkeastwww.sli.do – #ixdaberlin 40% of Canadians with profound hearing loss are unemployed. “Employment and Employability.” Canadian Association of the Deaf - Association Des Sourds Du Canada,   cad.ca/issues-positions/employment-and-employability.
@quinnkeastwww.sli.do – #ixdaberlin Another 40% are underemployed. “Employment and Employability.” Canadian Association of the Deaf - Association Des Sourds Du Canada,   cad.ca/issues-positions/employment-and-employability.
@quinnkeastwww.sli.do – #ixdaberlin Only 20% of Canadians with profound hearing loss have full-time employment. “Employment and Employability.” Canadian Association   of the Deaf - Association Des Sourds Du Canada,   cad.ca/issues-positions/employment-and-employability.
@quinnkeastwww.sli.do – #ixdaberlin 1 in 8 people in Canada & Germany live with a disability. “7.8 million severely disabled people living in Germany.” - Statistisches Bundesamt (Destatis),   destatis.de/EN/PressServices/Press/pr/2018/06/PE18_228_227.html.
@quinnkeastwww.sli.do – #ixdaberlin Growing awareness and action around accessibility and inclusion in products and services.
Microsoft
Microsoft
@quinnkeastwww.sli.do – #ixdaberlin But…
@quinnkeastwww.sli.do – #ixdaberlin We often overlook our own workplaces.
@quinnkeastwww.sli.do – #ixdaberlin Barrier-free workplaces: more than the physical spaces.
@quinnkeastwww.sli.do – #ixdaberlin Barrier-free workplaces: in the processes and routines in our   day-to-day work.
@quinnkeastwww.sli.do – #ixdaberlin Most barriers are unintentional.
@quinnkeastwww.sli.do – #ixdaberlin ✘
@quinnkeastwww.sli.do – #ixdaberlin Unintentional barriers in the workplace have a huge impact on our ability to build and maintain diverse and inclusive teams.
@quinnkeastwww.sli.do – #ixdaberlin Our discipline gives us tools to find and break down unintended barriers.
@quinnkeastwww.sli.do – #ixdaberlin Unintended Barrier:   One Path for Everyone
@quinnkeastwww.sli.do – #ixdaberlin Show of hands: does your company carry out job interviews using video call tools like Skype?
@quinnkeastwww.sli.do – #ixdaberlin I would like to invite you to the first step of the process: a Skype phone call with one of our team members.
@quinnkeastwww.sli.do – #ixdaberlin Our products serve many types of users with different needs, goals, and pain points.
@quinnkeastwww.sli.do – #ixdaberlin We use many tools and methods that visualize these unique user journeys.
@quinnkeastwww.sli.do – #ixdaberlin Common theme: there’s a destination, and different users may get there in different ways.
@quinnkeastwww.sli.do – #ixdaberlin Many workplace processes only provide a single path for everyone.
@quinnkeastwww.sli.do – #ixdaberlin Breaking it down:
@quinnkeastwww.sli.do – #ixdaberlin Consider what “user paths” you have in your internal processes and workflows.
@quinnkeastwww.sli.do – #ixdaberlin Consider whether your processes are focused on channels & tools, or outcomes.
@quinnkeastwww.sli.do – #ixdaberlin Focusing on channels & tools often creates barriers, while focusing on outcomes opens up alternate paths.
@quinnkeastwww.sli.do – #ixdaberlin We can’t anticipate all the alternate paths, because they’re unique to everyone.
@quinnkeastwww.sli.do – #ixdaberlin I would like to invite you to the first step of the process: a conversation with one of our team members. We typically use Skype, but let me know if you’d like to use another method.
@quinnkeastwww.sli.do – #ixdaberlin Unintended Barrier: Mistaking Artificial Constraints for Hard Constraints
@quinnkeastwww.sli.do – #ixdaberlin The rise of the internet has been life- changing for people living with disabilities.
@quinnkeastwww.sli.do – #ixdaberlin Finally: the means to communicate on my own terms.
@quinnkeastwww.sli.do – #ixdaberlin Hearing loss doesn’t exist on the internet.
@quinnkeastwww.sli.do – #ixdaberlin Hearing loss doesn’t exist on the internet… until we decide it does.
@quinnkeastwww.sli.do – #ixdaberlin Remote work would be impossible with a hearing problem, because we use video calls for everything. Person, 9:30
@quinnkeastwww.sli.do – #ixdaberlin Why is it impossible?
@quinnkeastwww.sli.do – #ixdaberlin What can we change or evolve?
@quinnkeastwww.sli.do – #ixdaberlin Almost everything we do in our workplace is something we decided to do.
@quinnkeastwww.sli.do – #ixdaberlin The ways we work are flexible and constantly changing—unless we lose sight of that fact.
@quinnkeastwww.sli.do – #ixdaberlin How Might We?
@quinnkeastwww.sli.do – #ixdaberlin Breaking down barriers tends to benefit everyone.
@quinnkeastwww.sli.do – #ixdaberlin Have you forgotten, misunderstood, or missed something said in a meeting because you were tired, busy, or distracted, or because the speaker mumbled or misspoke?
@quinnkeastwww.sli.do – #ixdaberlin Would you benefit from having shared meeting notes or transcripts?
@quinnkeastwww.sli.do – #ixdaberlin Ask “How Might We?” when presented with a new challenge related to accessibility in the workplace.
@quinnkeastwww.sli.do – #ixdaberlin I can’t do phone interviews with users; that’s okay. I have a team.
@quinnkeastwww.sli.do – #ixdaberlin Consider whether your workflows today may present barriers for anyone on your team.
@quinnkeastwww.sli.do – #ixdaberlin Recognize that it’s usually worth the effort to change: it’s likely that many others will also benefit.
@quinnkeastwww.sli.do – #ixdaberlin Unintended Barrier: Incorrect Mental Models & Unchallenged Cognitive Bias
@quinnkeastwww.sli.do – #ixdaberlin These come from real conversations I’ve had with people:
@quinnkeastwww.sli.do – #ixdaberlin Person, 9:30 I have a concern: how did it work until now with the hearing problem? We need to ask this, as we have many meetings and stand ups.
@quinnkeastwww.sli.do – #ixdaberlin Person, 9:31 Are you using sign language?
@quinnkeastwww.sli.do – #ixdaberlin Person, 9:32 We need to make sure that we are allowed to hire you.
@quinnkeastwww.sli.do – #ixdaberlin Knowing that I had a hearing problem changed how I was perceived.
@quinnkeastwww.sli.do – #ixdaberlin My experience. My work. My goals, values, achievements. My hearing.
@quinnkeastwww.sli.do – #ixdaberlin My experience. My work. My goals, values, achievements. My hearing.
@quinnkeastwww.sli.do – #ixdaberlin This is a challenge shared by many.
@quinnkeastwww.sli.do – #ixdaberlin Incorrect mental models and unchallenged cognitive biases change how people think about, and interact with each other.
@quinnkeastwww.sli.do – #ixdaberlin “Disclosing an autism diagnosis at work can hinder advancement. People’s low expectations of me were noticeable.”  Sara Luterman (@slooterman) “Disclosure of Autism at Work Holds Risks and Benefits.” Spectrum | Autism Research News, 17 Sept. 2018, www.spectrumnews.org/opinion/viewpoint/disclosure-autism-work-holds-risks-benefits/.
@quinnkeastwww.sli.do – #ixdaberlin Not just how we perceive each other: also how we perceive roles and responsibilities in the workplace.
@quinnkeastwww.sli.do – #ixdaberlin Mental models around roles and responsibilities in the workplace tend to be exclusive, not inclusive.
@quinnkeastwww.sli.do – #ixdaberlin “… it’s not usual for someone with your hearing to make it into leadership.”
@quinnkeastwww.sli.do – #ixdaberlin Ongoing challenge of discrimination and stereotyping in the workplace.
@quinnkeastwww.sli.do – #ixdaberlin Challenge your own mental models and be aware of cognitive bias.
@quinnkeastwww.sli.do – #ixdaberlin Ambiguity effect • Anchoring or focalism • Anthropocentric thinking • Anthropomorphism or personification • Attentional bias • Automation bias • Availability heuristic • Availability cascade • Backfire effect • Bandwagon effect • Base rate fallacy or Base rate neglect • Belief bias • Ben Franklin effect • Berkson's paradox • Bias blind spot • Bystander effect • Choice- supportive bias • Clustering illusion • Confirmation bias • Congruence bias • Conjunction fallacy • Conservatism (belief revision) • Continued influence effect • Contrast effect • Courtesy bias • Curse of knowledge • Declinism • Decoy effect • Default effect • Denomination effect • Disposition effect • Distinction bias • Dunning–Kruger effect • Duration neglect • Empathy gap • Endowment effect • Exaggerated expectation • Experimenter's or expectation bias • Focusing effect • Forer effect or Barnum effect • Form function attribution bias • Framing effect • Frequency illusion • Functional fixedness • Gambler's fallacy • Hard–easy effect • Hindsight bias • Hostile attribution bias • Hot-hand fallacy • Hyperbolic discounting • Identifiable victim effect • IKEA effect • Illicit transference • Illusion of control • Illusion of validity • Illusory correlation • Illusory truth effect • Impact bias • Information bias • Insensitivity to sample size • Irrational escalation • Law of the instrument • Less-is-better effect • Look-elsewhere effect • Loss aversion • Mere exposure effect • Money illusion • Moral credential effect • Negativity bias or Negativity effect • Neglect of probability • Normalcy bias • Not invented here • Observer-expectancy effect • Omission bias • Optimism bias • Ostrich
@quinnkeastwww.sli.do – #ixdaberlin Pay particular attention to confirmation bias.
@quinnkeastwww.sli.do – #ixdaberlin If you expect something to be the case, you’ll find or interpret evidence to support it while discounting or ignoring evidence that contradicts it.
@quinnkeastwww.sli.do – #ixdaberlin You may create barriers for others without meaning to.
@quinnkeastwww.sli.do – #ixdaberlin Challenge your team to challenge their own mental models and learn about cognitive bias.
@quinnkeastwww.sli.do – #ixdaberlin If you’re someone living with a disability, consider the pros and cons of self-disclosure.
@quinnkeastwww.sli.do – #ixdaberlin Self-disclosure is a very personal decision.
@quinnkeastwww.sli.do – #ixdaberlin quinnkeast.com/readme User guide to me and how I work.
@quinnkeastwww.sli.do – #ixdaberlin quinnkeast.com/readme — Guiding values. — How I work as a human. — Help you and I work together.
@quinnkeastwww.sli.do – #ixdaberlin Wrapping Up
@quinnkeastwww.sli.do – #ixdaberlin All of these stories involved unintended barriers to inclusion.
@quinnkeastwww.sli.do – #ixdaberlin All of those barriers lead to less diverse, less inclusive product teams.
@quinnkeastwww.sli.do – #ixdaberlin What other barriers exist in your workplace?
@quinnkeastwww.sli.do – #ixdaberlin You have the methods and the mindsets you need to find barriers that exist in your own workplace.
@quinnkeastwww.sli.do – #ixdaberlin Removing barriers for your team members and candidates creates an immediate feedback loop.
@quinnkeastwww.sli.do – #ixdaberlin You’ll see how it helps someone that you work with. Every day.
@quinnkeastwww.sli.do – #ixdaberlin Doing what you do every day— building empathy, telling stories, driving change—can create a   culture of inclusion.
@quinnkeastwww.sli.do – #ixdaberlin A culture of inclusion makes it easier to fight for diversity and inclusion in our products and services.
@quinnkeastwww.sli.do – #ixdaberlin A culture of inclusion makes for stronger, better, and more desirable workplaces.
@quinnkeastwww.sli.do – #ixdaberlin Find an unintended barrier.   Break it down.   Tell us about it.
@quinnkeastwww.sli.do – #ixdaberlin Thank you.
@quinnkeastwww.sli.do – #ixdaberlin Questions? www.sli.do  Event code #ixdaberlin

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