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Quicksand (quicksand.co.in) co-founder Ayush Chauhan gave this presentation at the annual workshop of the University of Chicago Center in Delhi commemorating the graduating class of International Innovation Corps, a year long fellowship program that sends top student talent to work with Indian government on critical development problems. Ayush’s panel was on 'Last Mile Connectivity' focusing on how successfully piloted solutions and interventions can be effectively rolled out and adopted across the target audience.
Ayush led by saying that the design of good quality, sustainable pilots required program teams to champion the last mile - that moment of truth when all the careful deliberation on systems, policy and enabling institutions meets the consumer. Using Quicksand’s work on the direct benefit transfers project and the urban sanitation project as examples, he demonstrated how an ostensibly powerful, transformative public policy begins to break down when no one champions the end-user.