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Exam Integrity. Candidate Satisfaction: The ins and outs of online proctoring

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What if your candidates could schedule and start taking a proctored certification exam in as little as 15 minutes and from the comfort of home or work… That's all possible with online proctoring. But what are the implications? This presentations will take a look at: How online proctoring works, the candidate journey, advantages and disadvantages, and the security aspect of it.

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Exam Integrity. Candidate Satisfaction: The ins and outs of online proctoring

  1. 1. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Exam Integrity. Candidate Satisfaction. The ins and outs of online proctoring
  2. 2. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Take a proctored certification exam in the comfort of home or office?  Schedule and start taking an exam in as little as 15 minutes?  Avoid travel costs, time and extra hours away from work or family on their exam day? What if your candidates could… Slide 2
  3. 3. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Online Proctoring enables candidates to take an online exam under the watchful eye of an independent proctor virtually anywhere using their own computer. Slide 3
  4. 4. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Agenda Slide 4 1. How does it work? 2. Candidate journey 3. Benefits, advantages and disadvantages 4. How secure is Online Proctoring? 5. What to prepare if you’re planning Online Proctoring
  5. 5. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Secure. Convenient. Cost Effective. Slide 5 LEARN MORE ABOUT ONLINE PROCTORING
  6. 6. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. How does it work? Slide 6
  7. 7. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. How does it work for the candidate? Slide 7 4 Candidate login and system-check 5 Verification of candidate ID and work space 6 Candidate takes exam Initiates proctored session Exam released to candidate 1 Installation of secure browser 2 Preliminary system-check 3 Candidate schedules exam Pre exam day… Exam day…
  8. 8. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Candidate journey Slide 8
  9. 9. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 9 Candidate profileCandidate profile
  10. 10. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 10 Scheduling of exam appointment Scheduling of exam appointment
  11. 11. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 11 Exam catalogue listing with attempts remaining Exam catalogue listing with attempts remaining
  12. 12. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. E-Mail Confirmation Slide 12
  13. 13. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 13 Start exam link only enabled at time of appointment List of upcoming appointments
  14. 14. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 14 Start exam link starts Questionmark Secure
  15. 15. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 15 System Check – Feature Requirements System Check: Feature Requirements
  16. 16. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Connect with Proctor Slide 16
  17. 17. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Proctor Protocol Slide 17 1 Candidate Authentication 4 Exam unlocked to candidate 2 Environment Check 3 Communication of rules a. Check photo ID b. Take picture of gov. issued photo ID a. Candidate pans room with camera b. Candidate uses reflective surface to show desktop & keyboard a. Proctor informs candidate of what’s allowed and what’s prohibited a. Proctor does not unlock exam until three prior steps completed
  18. 18. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  On-screen feedback is configured in the exam  Exam Sponsor can show  A message explaining when / how results are obtained  A message including the outcome achieved, such as pass or fail  A message including the score achieved  There is no requirement to show outcome or score at the end of the assessment Score Reporting Slide 18
  19. 19. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Candidate Exits Exam Questionmark Secure Closes Slide 19
  20. 20. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Real-time Exam Controls 1 2 3 4 Slide 20
  21. 21. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. “In-Exam” Controls Slide 21 Candidate status indicator Pause, Resume, Add time Terminate exam Amber: warning, no action required • Can briefly go amber during block transitions and on final submit Candidate has exited the exam • by quitting Questionmark Secure Exam has failed on submit • Either final submit or end of block
  22. 22. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 22
  23. 23. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  ICE Research & Development Committee  “Remote Proctoring Test Delivery: A report on options and considerations” (2015)  Questionmark product page  https://www.questionmark.com/content/online-proctoring-service  Questionmark standard Online Proctoring Service Specification  www.questionmark.com/go/us-od-opss  Cheating, Reactions, and Performance in Remotely Proctored Testing: An Exploratory Experimental Study  Karim, Kaminsky & Behrend, Journal of Business & Psychology 2014 Further resources Slide 23
  24. 24. Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Keep in Touch! Slide 24 http://link.questionmark.com/OnlineProctoringSlideshare blog.questionmark.com twitter.com/questionmark linkedin.com Look for Questionmark under “Groups” and join youtube.com/questionmarkvideo facebook.com Become a “fan” for news, updates and more

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