1.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Exam Integrity. Candidate Satisfaction.
The ins and outs of online proctoring

2.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
 Take a proctored certification exam in the comfort of home or office?
 Schedule and start taking an exam in as little as 15 minutes?
 Avoid travel costs, time and extra hours away from work or family on
their exam day?
What if your candidates could…
Slide 2

3.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Online Proctoring enables candidates to take an online
exam under the watchful eye of an independent
proctor virtually anywhere using their own computer.
Slide 3

4.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Agenda
Slide 4
1. How does it work?
2. Candidate journey
3. Benefits, advantages and disadvantages
4. How secure is Online Proctoring?
5. What to prepare if you’re planning Online Proctoring

5.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Secure. Convenient. Cost Effective.
Slide 5
LEARN MORE ABOUT ONLINE PROCTORING

6.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
How does it work?
Slide 6

7.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
How does it work for the candidate?
Slide 7
4
Candidate login
and
system-check
5
Verification of
candidate ID and
work space
6
Candidate
takes
exam
Initiates
proctored
session
Exam
released to
candidate
1
Installation of
secure browser
2
Preliminary
system-check
3
Candidate
schedules exam
Pre exam day…
Exam day…

8.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Candidate journey
Slide 8

9.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 9
Candidate profileCandidate profile

10.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 10
Scheduling of exam
appointment
Scheduling of exam
appointment

11.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 11
Exam catalogue listing
with attempts
remaining
Exam catalogue listing
with attempts
remaining

12.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
E-Mail Confirmation
Slide 12

13.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 13
Start exam link only
enabled at time of
appointment
List of upcoming
appointments

14.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 14
Start exam link starts
Questionmark Secure

15.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 15
System Check – Feature
Requirements
System Check:
Feature Requirements

16.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Connect with Proctor
Slide 16

17.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Proctor Protocol
Slide 17
1
Candidate
Authentication
4
Exam unlocked
to candidate
2
Environment
Check
3
Communication
of rules
a. Check photo
ID
b. Take picture of
gov. issued
photo ID
a. Candidate
pans room
with camera
b. Candidate uses
reflective
surface to
show desktop
& keyboard
a. Proctor
informs
candidate of
what’s allowed
and what’s
prohibited
a. Proctor does
not unlock
exam until
three prior
steps
completed

18.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
 On-screen feedback is configured in the exam
 Exam Sponsor can show
 A message explaining when / how results are obtained
 A message including the outcome achieved, such as pass or
fail
 A message including the score achieved
 There is no requirement to show outcome or score at
the end of the assessment
Score Reporting
Slide 18

19.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Candidate Exits Exam
Questionmark Secure Closes
Slide 19

20.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Real-time Exam Controls
1
2
3
4
Slide 20

21.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
“In-Exam” Controls
Slide 21
Candidate
status
indicator
Pause, Resume, Add time
Terminate
exam
Amber: warning, no action required
• Can briefly go amber during block transitions and on
final submit
Candidate has exited the exam
• by quitting Questionmark Secure
Exam has failed on submit
• Either final submit or end of block

22.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Slide 22

23.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
 ICE Research & Development Committee
 “Remote Proctoring Test Delivery: A report on options and
considerations” (2015)
 Questionmark product page
 https://www.questionmark.com/content/online-proctoring-service
 Questionmark standard Online Proctoring Service
Specification
 www.questionmark.com/go/us-od-opss
 Cheating, Reactions, and Performance in Remotely
Proctored Testing: An Exploratory Experimental Study
 Karim, Kaminsky & Behrend, Journal of Business & Psychology 2014
Further resources
Slide 23

24.
Copyright © 1995-2016 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Keep in Touch!
Slide 24
http://link.questionmark.com/OnlineProctoringSlideshare
blog.questionmark.com
twitter.com/questionmark
linkedin.com Look for Questionmark under “Groups” and join
youtube.com/questionmarkvideo
facebook.com Become a “fan” for news, updates and more