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QP Virtual User Group February 2010


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Slides for Feb. 2010 VUG sessions.

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QP Virtual User Group February 2010

  1. 1. Susan McGlamery<br />Paula Rumbaugh<br />Carol Bonnefil<br />QuestionPoint Virtual User Group<br />
  2. 2. Agenda<br />QuestionPoint platform update<br />QuestionPoint community update<br />Discussion topics:<br />Next steps for the QuestionPoint software: tell us what you think!<br />What are the top quality issues you see with cooperative reference services, such as the 24/7 Reference Cooperative?<br />
  3. 3. QuestionPoint platform update<br />Knowledge Base Web Service<br />Integrate your local or the Global Knowledge Base into your library’s metasearch engine.<br />Post and limit searches by any of the parameters available on the QP Advanced Search page <br />Search results can be rendered in xml, html, text, or json<br />Retrieve specific records to build a FAQ page on your website<br />For details on how to implement, contact Please provide him with an IT contact person at your institution. <br />
  4. 4. Qwidget, the QuestionPoint Chat Widget<br />
  5. 5. Qwidgets can go (practically) anywhere!<br />On your library webpage<br />Search results in the catalog page<br />Banner of the website<br />Inside Facebook<br />In WorldCat Local<br />On phones with iPhone O/S, Palm devices and Android devices<br />Design your own Qwidget with customized size/color, or use our standard template in the Forms Manager<br />
  6. 6. Qwidget in Facebook<br />Libraries can create a Qwidget Application on their “Fan” pages.<br />
  7. 7. Qwidget on Library’s Facebook page<br />The Qwidget can be used from the library’s own page, and…<br />
  8. 8. Library’s Qwidget on your own Facebook page<br />Thereafter, it can be bookmarked to appear on the patron’s own list of bookmarked Applications, so that they can access it from whatever FB page they happen to be on….<br />
  9. 9. Qwidget in WorldCat Local <br />
  10. 10. Mobile Webkit Qwidget<br />User goes to library’s web page using a compatible mobile device. (ex: iPhone/iTouch, Android, Palm Pre.)<br /> The Qwidget is replaced by a button inviting user to click to launch optimized Qwidget<br />
  11. 11. Starting a chat on a mobile Qwidget<br />At this point, the Qwidget will open full screen on the mobile device. The user taps the screen in the Question field and a keyboard appears, allowing them to type and send.<br />
  12. 12. Qwidget chat in progress<br />If links from the chat are clicked, they will open a new page, and the patron can navigate between the Qwidget and the pages clicked.<br />
  13. 13. Ending a Qwidget Session<br />At the conclusion of the session, the same options and links are available.<br />
  14. 14. Bookmarking the Mobile Qwidget<br />Available in some mobile devices (e.g. iPhone/iTouch)<br />Bookmarked webpages emulates the appearance of an app on user’s home screen (it is not a downloaded app, it is a quick link)<br />Multiple Qwidgets can co-exist on user’s Home Screen, as each icon is a link to a particular library’s Qwidget.<br />
  15. 15. Text a Librarian collaboration<br />Interoperability: Manage interactions with users inside QP, while Text a Librarian handles texting communications<br />Requires subscription to both QP and TAL<br />Discounts for libraries that subscribe to both (offer expires 31 July 2010)<br />For pricing information and coordination between the two services, contact Lauri McIntosh,<br />
  16. 16. TAL Proposed workflow<br /><ul><li>User texts a question to library
  17. 17. Text goes via phone carrier to TAL
  18. 18. TAL sends the text to QP
  19. 19. Text appears in QP’s Ask module within seconds. </li></li></ul><li>Proposed workflow<br /><ul><li>Librarians access texts in Ask, respond in Ask
  20. 20. Text Answer screen contains a character counter, & “Tiny URL” resolver
  21. 21. Send Answer transmits to TAL, which sends response via text to user</li></li></ul><li>Questions? Comments?<br />
  22. 22. The QP Community<br />2200+ libraries in 30 countries<br />5,000,000th question answered in Nov 2009<br /> University of Queensland, St Lucia Australia<br /> “The text Sports Coaching Cultures: From Practice to Theory by Jones, Armour, and Protrac is no longer available as an e-book. . . . Does the library intend to re-new its subscription?”<br /> VR librarian referred the Q to Electronic Resources staff<br />Over 22,000 records in the Global Knowledge Base<br />
  23. 23. 24/7 Reference Cooperative News<br />Qwidget Roll Up pilot<br /> Only libraries/groups with AP of over 75%<br /> Phased roll in, beginning mid February<br /> 6 month pilot<br /> Roll up ends for any group falling below 75% AP<br />Evaluation:<br /> Usage data<br /> Impact on wait time, quality, staffing<br />More details will be sent to initial pilot participants<br />
  24. 24. 2009: the Year in Quality (828)<br />Policy Page not checked (243)<br />Incorrect Resolution Code (163)<br />Insufficient reference conversation (111)<br />COMPLIMENTS! (100)<br />Tone/Phrasing<br />Ended Abruptly<br />Sources<br />No searching<br />Search strategy<br />Contact library/Follow Up<br />
  25. 25. Keep up to date with QuestionPoint!<br />QuestionPoint blog<br /><br />QuestionPoint wiki<br /><br />
  26. 26. Questions? Comments?<br />
  27. 27. Discussion Topic #1<br />Next steps for the QuestionPoint software: tell us what you think!<br />
  28. 28. Discussion Topic #2<br />What are the top quality issues you see with cooperative reference services, such as the 24/7 Reference Cooperative?<br />
  29. 29. Contacts <br /><ul><li>QuestionPoint Product Manager & 24/7 Cooperative Manager:</li></ul>Susan McGlamery,<br /><ul><li> SME for Reports, KB, Text a Librarian:</li></ul>Paula Rumbaugh,<br /><ul><li>SME for Qwidget, forms, Chat:</li></ul>Carol Bonnefil,, <br /><ul><li>SME for Custom Qwidget skins, Qwidget for Facebook, KB web service :</li></ul>David Leslie,<br />