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Truth to power: how leaders can create an open dialogue culture


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Leaders need to create cultures where open dialogue is part of everyday management and where challenge and feedback are encouraged at all levels.

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Truth to power: how leaders can create an open dialogue culture

  1. 1. TRUTH TO POWER The 2017 Edelman trust barometer revealed the largest-ever drop in trust across the institutions of government, business, media and NGOs. We’re living in a world where trust is a precious commodity. Takeaways When people feel comfortable about putting ideas forward, they are more likely to be innovative and collaborative. Encouraging more open dialogue allows for relationships between leaders and employees to be based on trust. A majority of employees believe openness and effective communication are the two most important drivers of organisational trust. So how can leaders create a culture where organisational dialogue is open, honest and gives people at all levels the chance to challenge the status quo? It’s no wonder team members don’t feel that they can speak openly with their leaders. The answer is to create a culture of open dialogue that’s defined by the strength of its conversations. This means, in effect, creating an environment where challenge and feedback are encouraged at all levels – up and down the organisation. Why is this important? 70%OF EMPLOYEES argue openness is the most important driver of trust in leaders. From Trump and Brexit, through to the VW emissions scandal, the collapse of BHS and the Panama Papers, people are increasingly questioning leaders, authority and “experts”. HOW LEADERS CAN CREATE AN OPEN DIALOGUE CULTURE Put open dialogue at the heart of your organisation, so you can enhance performance through meaningful conversations. Take the first step by downloading: The HR professional’s guide to conversational leadership Download now The Right Conversation If your organisation discourages open dialogue (even unintentionally), it’s going to stifle creativity, collaboration, innovation, and may foster a climate of distrust. LEADERS AUTHORITY EXPERTS trust the media Only 43% Only trust business leaders 37% Only trust the government 41% Social media has also made it much easier for the public to question or hold leaders – business or political – to account. of whistleblowers who raised concerns about their employer say they were summarily dismissed. 33% Yet, honest feedback still seems to be a problem.