CREDIT   GROUP                     DECEMBER 1999


Dear Readers                               Our operational e...
                                                MANAGEMENT SYSTEM
    ON TARGET FOR 2004

A total of 169 million kWh of elec-         Alpha buildings                    ...

CSG’s consumption of drinking             under 3,...

CSG paper consumption in Swit-               In 1...
                               108 BILLION ENVIRONMENTAL IMPACT POINTS

The data contained in the ...

Energy guidelines status report                                       ings target o...
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credit-suisse Eco Performance 1998/1999 Short version

  2. 2. EDITORIAL CREDIT SUISSE GROUP AND THE ENVIRONMENT Dear Readers Our operational ecology activities save energy and resources. This re- Terms used in this Environmen- This report on Credit Suisse Group’s tal Performance Evaluation Environmental Performance Evalu- port on our Environmental Perfor- ation 1998/1999 is the third of its mance Evaluation is a small example The five business units of Credit kind since 1994. It describes our of that – both the summary, which has Suisse Group (CSG) are referred to major energy and materials flows in only a limited print run, and the more as follows in this report: Switzerland and the impact that they comprehensive appendices, are avail- pCS have on the environment. able worldwide via the Internet, at Credit Suisse The report is an important element in ecoperformance99. This saves paper, pCSPB our ISO 14001-accredited environ- printing and costly dispatch. Credit Suisse Private Banking mental management system in Swit- zerland and shows where we stand in We are aware that we can only reach pCSFB terms of our operational ecology tar- our operational ecology targets if our Credit Suisse First Boston gets and activities. The inclusion of staff put our and their environmental pCSAM Winterthur means that we are able to principles into practice. I would like to Credit Suisse Asset Management incorporate the Group’s insurance take this opportunity to express my operations in our performance evalu- gratitude for their commitment. pWinterthur ation for the first time. Information on Winterthur Insurance air travel is also new. We would be interested to hear your views and constructive criticism – we Transparency and credibility are im- look forward to receiving your sug- gestions! Environmental Performance portant to us. That is why, instead Evaluation 1998/99 of simply concentrating on our suc- This paper-saving eight-page cesses and strengths, we also report abridged version of the Environmental on the areas where there is room for Performance Evaluation 1998/99 is even further improvement – and doing so in a report which has been vali- supplemented by two appendices, Peter Lienhart dated by an external body. available on the Internet: Member of the Executive Board of pAppendix 1: further information Credit Suisse and Environmental Officer of Credit Suisse Group pAppendix 2: the complete energy and materials report from MIB AG Structure of this Environmental Performance Evaluation report 1998/99 Topics Printed abridged Full version on Internet version Appendix 1 Appendix 2 Scope of environmental management system Power MIB AG Heating energy and Water materials Waste Chemicals report Paper Transport Performance evaluation and methodology VfU key figures Review of energy guidelines Addresses and contacts Glossary and further reading Page 2
  3. 3. THE ENVIRONMENTAL MANAGEMENT SYSTEM INCL. WINTERTHUR AND FIGURES FOR AIR TRAVEL WORLDWIDE This Environmental P•erformance business air travel. There is still room Environmental requirements Evaluation covers the five busi- for improvement with regard to waste for outsourcing partners ness units of CSG in Switzerland, and paper, however. A variety of external companies pro- with 594 properties and 28,000 vide services to CSG which are impor- employees. The energy reference The energy and waste figures col- tant in terms of operational ecology. area is 1.3 million m2. Figures lected for the Winterthur business unit Contractually determined environmen- for the Winterthur head office refer to the Winterthur head office, tal requirements form the basis of a have been incorporated into the with around 1,400 staff. corresponding environmental monitor- Environmental Performance ing system. The environment-related In addition to information on air travel, Evaluation for the first time, fol- standards which have already been other data on the operational ecology lowing the merger of CSG and defined for MIB AG have also formed of major CSFB sites outside Switzer- Winterthur in 1997. part of contractual negotiations with land will also be gathered in the fu- other partner companies from the ture. A decision has yet to be made Air travel figures for fields of local IT provision, catering on how Winterthur’s relevant non- non-Swiss locations and the storage and distribution of Swiss sites are to be included in fu- Information on air travel from CSFB office supplies and promotional items. ture. locations outside Switzerland has been recorded for the first time. This Facilities management has not yet been included in the per- by MIB AG formance evaluation according to environmental impact points, however. Since 1998, operational responsibility for the management of our premises in Switzerland has lain with MIB AG Data gathering Property + Facility Management Additional information Compared with the 1996/97 Environ- (‘MIB AG’). MIB AG has measured on the Internet mental Performance Evaluation we the flows of materials and energy for pMIB AG energy and materials have been able to achieve an im- power, heating, water, waste and report provement in the quality of data col- chemicals and has collated the data lected. Information on buildings with pDetailed information on data into its own report. The MIB AG report the highest energy consumption is gathering and data quality forms the basis of this Environmental particularly accurate, as is that for the Performance Evaluation report. areas of computer scrap disposal and Corporate and Services for private Global investment Services for insti- Worldwide insurance individual customers investors in Switzer- banking tutional and mutual business in Switzerland land and abroad funds investors worldwide Locations: Locations: Locations: Locations: Locations: 241 in Switzerland 50 in Switzerland 3 in Switzerland 7 in Switzerland 684 in Switzerland 35 internationally 58 internationally 23 internationally present in over 30 countries S ta ff : S ta ff : S ta ff : S ta ff : S ta ff : 11 729 in Switzerland 7 608 in Switzerland 961 in Switzerland 497 in Switzerland 7 146 in Switzerland 1 027 internationally 13 165 internationally 1 080 internationally 18 375 internationally CSG organisational chart as at 31 December 1998. Page 3
  4. 4. POWER AND HEATING ON TARGET FOR 2004 A total of 169 million kWh of elec- Alpha buildings Solar power plant on Uetlihof roof tricity and 114 million kWh of heat ‘Alpha buildings’ describes CSG’s 85 A solar power plant was installed on were consumed at the CSG loca- most energy-intensive buildings in the roof of our largest administration tions in Switzerland which are Switzerland, each of which uses more centre in Switzerland (the Uetlihof in included in the analysis. Electric- than 200,000 kWh of electricity per Zurich) in November 1999. In the ity consumption thus rose by 12% year. These buildings account for future, the 170 photovoltaic cells, in absolute terms compared with 61% of the energy reference area covering an area of 150 m2, will feed 1996 – due largely to the ex- and their power consumption amounts 18,000 kWh of electricity into the panded scope of the environmen- to 85% of the Group’s total. The al- Swiss national grid each year. tal management system to in- pha buildings are the focus of a con- clude the head office of sumption optimisation project which Winterthur. MIB AG started at the beginning of 1999. Power consumption per m2 stable CSG’s power consumption per Energy guidelines objectives square metre was 126 kWh in 1998 Our Guiding Principles on Energy Use – exactly the same level as two years (the ‘energy guidelines’) require spe- earlier. Power consumption per em- cific power consumption to be cut to ployee was 7,600 kWh. Total power 110 kWh/m2 by the year 2004. costs for 1998 were CHF 29.2 mil- Given a current figure of 126 kWh/ lion, or an annual CHF 1,320 per m2, we can still realistically expect to employee. achieve this target. Despite expanding the scope of the Specific heat consumption fell by environmental management system, 12% to 85 kWh/m2 between 1996 Strengths total heat consumption fell by 3%, and 1998. It is thus moving steadily thanks mainly to greater heat recov- pGeographical expansion of the towards the target of 80 kWh/m2 per ery. Approximately CHF 4.9 million scope of our environmental year. was spent on heating in 1998. management system pNew IT solutions for recording data on consumption Weaknesses Trend in power consumption and computing power pPower consumption per square at the computing centres (CCs) metre is stabilising, not falling MIPS GWh pData currently cover only 1/5 of 8 000 60 Winterthur staff in Switzerland 6 000 45 Next steps / objectives pPush forward with energy- 4 000 30 saving programme for 25 alpha buildings 2 000 15 pMore Winterthur buildings in Switzerland to be included 0 0 Additional information Computing power (MIPS) Power consumption (GWh) on the Internet pList of all alpha buildings The installed computing power (MIPS) of our computing centres has risen sharply in recent years, while the centres’ power consumption is stabilising (excludes the pData basis, outlook 1999/2000 Winterthur computing centre). Page 4
  5. 5. WATER, CHEMICALS, WASTE FALLING WATER CONSUMPTION, LOWER FREON LOSSES CSG’s consumption of drinking under 3,000 tonnes, or the major part Waste disposal breakdown water in Switzerland has fallen of our waste. General refuse and 1998, CSG Switzerland slightly in recent years, and the bulky waste made up approximately number of chemical products 1,600 tonnes or 31%. This was incin- 8% used has stabilised since 1996. erated or sent to waste disposal cen- We have not yet been able to tres. Overall, we recycled 61% of our close all the gaps in data on waste, while around 8% was classi- waste disposal. For 1998, con- fied as hazardous or special waste 31% solidated waste figures are avail- (e.g. chemicals, batteries, computer able for the alpha buildings and scrap). thus for 65% of all work places. Coolants and 61% Water and chemicals fire-extinguishing agents In 1998, CSG in Switzerland con- As of the end of 1998, a total of sumed 614,619 m3 of drinking water 10,623 kg of coolants was circulating Recycling – or 111 litres per day per person – in 256 cooling installations in CSG at a total cost of CHF 2.8 million. The Incinerated / waste premises. The proportion of Freon energy guidelines set a target of 460 disposal centres R12 and Freon R22 coolants, which litres/m2. In 1998, this target had Hazardous and special waste are known to damage the ozone layer, already been met by 196 buildings, was lowered from 95% to 85% accounting for 27% of total con- thanks to the use of less critical sumption. agents. At 419 kg (4% of the quantity introduced), losses were lower than in CSG used 46,000 litres of chemical 1996, although leakages from 23 products in 1998, with 60 of the 230 installations are still relatively high. different products belonging to toxin Strengths Further remedial measures are thus classes 1-5S. In mid-1999 we intro- pIntroduction of microfibre planned for 2000. duced the use of microfibre cloths in technology in cleaning office cleaning. This specialist ma- A total of 19,989 kg of halon type terial is used exclusively where clean- pReduction of coolant losses 1301 was introduced into 56 fire ing involves only water, as part of our extinguishing systems in 1999. This Weaknesses efforts to further reduce the range of is virtually unchanged over 1996 chemicals we use. The closer involve- (20,290 kg). No losses have been pThe proportion of waste which is ment of external cleaning companies reported in recent years. incinerated is still too high should result in greater awareness of pGreater transparency is still re- ecological factors when cleaning quired with regard to the dis- products are chosen. posal of waste from premises outside major centres Waste The alpha buildings produced 5,240 Next steps / objectives tonnes or around 286 kg of waste pCompletion of reorganisation of per capita in 1998. Extrapolated to waste management all our Swiss sites, this corresponds pFurther remedial measures in to a total volume of waste of around cooling installations 8,000 tonnes. Paper and board waste combined accounted for just Additional information on the Internet pEntry template for information on substances used pDetails of data quality Page 5
  6. 6. PAPER AND TRANSPORT INCREASED PAPER CONSUMPTION AND MORE AIR TRAVEL CSG paper consumption in Swit- In 1997, technical reasons led us to Air travel from locations zerland amounted to around switch printing of our continuous outside Switzerland 7,650 tonnes in 1998. We have forms to chlorine-free bleached paper Data on air travel by non Swiss-based recorded a 20% rise (excluding made from virgin pulp. Having exam- CSFB staff were recorded for the first Winterthur) since the Environ- ined the current status of paper pro- time in 1998. These data show a mental Performance Evaluation duction technology we decided that further 350 kilometres of air travel 1996/97. Increased outsourcing this move was ecologically defensible. (approximately 26,000 km per has resulted in a reduction in our As a result, however, recycled paper capita), at a cost of CHF 145 million. own fleet of business vehicles. as a proportion of the CSG total has fallen from 52% (1995) to its current Video conferencing Paper level of 9%. The use of video conferencing saved The strong growth in customer ac- around 2 million kilometres of air counts has resulted in a 12% in- 37 million kilometres travel (CHF 650,000) for Swiss loca- crease in continuous forms since travelled by air tions, and approximately 8 million 1996. The launch of the new CSG Our business activities at locations in kilometres, or CHF 2.7 million, for market presence is one of the main Switzerland generated air travel of 37 CSFB in New York. reasons for the striking 127% rise million kilometres (1,300 km per in printed matter. capita) in 1998, producing 8,300 tonnes of carbon dioxide, a green- The electronic availability of docu- house gas. The Group spent CHF 19 mentation is continuing to grow, such million on airline tickets, while the that the use of conventional forms has number of flights booked in Switzer- Strengths been reduced by 21%. Our earnest land (excluding Winterthur) rose from pExpansion of electronic docu- commitment to e-commerce in Swit- 3,700 to 8,000 between 1994 and mentation (‘print on demand’) as zerland is likely to result in a reduction 1998. an alternative to paper of the paper output from transaction processing in the longer term. pExpansion of data collection on air travel and video conferencing Share of total paper consumption Share of kilometres travelled by by category (incl. Winterthur) air, 1998, by business unit Weaknesses p20% increase in paper con- 16% 6% sumption 10% 33% pAir travel continues to rise 8% Next steps / objectives 41% p‘Paperless’ potential in transac- 13% tion processing to be sought 25% more systematically pCredit granting procedure to 22% move to fully electronic process- 26% ing (4 million documents) Continuous forms Winterthur CS Printed matter pPromotion of video conferencing CSPB CSAM Copier paper CSFB Additional information Envelopes on the Internet Miscellaneous* pPaper-saving measures imple- mented *Mailings/enclosures/promotional printed matter (7%), conventional forms pDetailed analysis of air travel (5%), office supplies/stationery (2%), board and hygienic paper (2%) pAnalysis of surface transport Page 6
  7. 7. PERFORMANCE EVALUATION 108 BILLION ENVIRONMENTAL IMPACT POINTS The data contained in the Envi- Estimating our environmental From value creation as stated on the ronmental Performance Evalu- impact worldwide consolidated CSG balance sheet, and ation are assessed with regard For the first time we have calculated the calculation of our global environ- to their environmental impact. the environmental impact of our global mental impact, we derived an ecologi- According to the environmental operations. The ‘EIP 97’ methodology cal efficiency figure for 1998 of 5.8 scarcity method (EIP 97 method- applied to Switzerland was used as a centimes per EIP. Since the methodol- ology), the companies covered by basis, adapted in order to analyse ogy is still in its pilot phase, it is not yet the CSG (Switzerland) environ- activities at a global level. The calcula- possible to compare this figure with mental management system pro- tion shows that our non-Swiss loca- previous years or with other compa- duced 108 billion environmental tions account for more than half of the nies. impact points (EIPs) in 1998. environmental impact caused by the Group. We had previously underesti- Power consumption dominant mated the ecological significance of Our power consumption continues to our employees’ air travel around the have a great impact on the environ- world – this ranks second overall ment, with 70% of all our EIPs origi- behind power in terms of environmen- Additional information nating in this area. At 13%, the envi- tal impact. on the Internet ronmental impact caused by heating pEvaluation applied to non- provision is on the same scale as Ecological efficiency Swiss locations paper consumption and air travel ‘Ecological efficiency’ describes the combined. economic value which is created for pEvaluation according to CML each incidence of environmental im- methodology and ‘Eco-Indica- The EIP increase from 88 billion to tor 95’ pact. The aim is to generate the 108 billion since 1996 is due primarily greatest possible economic value with pInformation on the issue of to the expanded scope of our environ- the lowest possible consumption of ecological efficiency mental management system by in- resources and minimum emissions. cluding Winterthur. Comparison of Environmental Performance Evaluation 1996 / 1998 according to EIP 97 EIP 97 in millions 80 000 60 000 1996 1998 40 000 20 000 0 Coolants Courier Vehicles Waste Water Paper Heating Air travel Power journeys disposal Page 7
  8. 8. ENERGY GUIDELINES AND VfU KEY FIGURES Energy guidelines status report ings target of 15% (basis 1994) Validation by SGS-ICS AG In our 1995 energy guidelines we for the time being. Switching our formulated our operational ecology customer output to chlorine-free “We have verified the underlying data targets, to be achieved by 2004, on bleached paper made from virgin concept (recording, evaluation, the basis of 1994 consumption fig- pulp means that we are no longer control/plausibility checks) for the able to achieve our target of 60% data and analysis given, in addition ures and the Group structure at that recycled paper (see page 6). At to all the information which is directly time (environmental management 2.4%, we are already below our related to the CSG environmental system in Switzerland). A ‘half-time’ management system. Statements status report shows the following: target 5% limit on chlorine- specific to the bank and to opera- bleached paper, however. tions were not subject to verification. pWe are on target as regards power, pIn the transport category, there has Random checks were conducted in heating and water. However, we the areas of energy and water. are still some way away from our been an increase in transport and travel services provided externally In our assessment, this report pre- target of 3% renewable sources of and a corresponding reduction in sents a true and fair picture of the energy for heating. our own fleet of vehicles. This actual situation with regard to pWhere paper is concerned, recent trend greatly limits our direct room operational ecology within Credit years have seen a sustained trend Suisse Group.” for manoeuvre and thus also towards the provision of informa- jeopardises our savings targets SGS International Certification tion in electronic form. Despite the (reduction of kilometres covered by Services AG present increase in our paper con- transport and courier trips; reduc- Elvira Bieri and Dr. Franz Heinzer sumption, we are therefore confi- tion of specific fuel consumption). Zurich, 26 December 1999 dent that it will fall in the medium term and we will stand by our sav- ADDRESSES & CONTACTS Produced on recycled paper (Perlentend) by Druckerei Feldegg, Zollikerberg Project group Environmental management sector Otti Bisang, Patrik Burri, Caroline Portmann, Dr. Bernd Schanzenbächer, VfU Key figures 1998 Absolute Specific Nick Marolf Specialist energy unit Electrical energy consumption 168 m kWh 7,600 kWh/emp. Martin Eberle 2 Heating energy consumption 114 m kWh 85 kWh/m MIB AG 3 Bruno Solari, Reto Cajacob Water consumption 614,619 m 111 litres/emp. per day Total paper consumption 7,650 tonnes 270 kg/emp. Consultants E2 Management Consulting AG Copier paper consumption 191 m sheets A4 6,790 sheets A4/emp. Waste generated 8,000 tonnes 1 ) 286 kg/emp. Information and orders Credit Suisse Air travel 37,3 m km 1,300 km/emp. Environmental Management, CUCE P.O. Box 100 2 ) Surface travel 1,3 m km 62 km/emp. 3 ) CH-8070 Zurich CO emissions 68,700 tonnes 3,000 kg/emp. 2 Tel. ++ 41 1 333 73 33 Fax ++ 41 1 333 76 33 VfU key figures define an internationally established standard for comparing and/or benchmarking banks, savings banks and insurance companies in terms of their e-mail: CUCE 12/99; 5590044 operational ecology. Details of calculations and key figures from 1996 can be found on the Internet (Appendix 1 to the Environmental Performance Evaluation). ecoperformance99 1) 1998 figures available for 65% of all employees, extrapolated to 100% Other publications on the Internet 2) Not comparable with 1996 figures, as 1998 figures do not include all surface travel 3) CO2 emissions generated directly by electricity, heating provision and transport Page 8