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Kim Scott CEO Coach! Formerly of Google & Apple! Give a Damn, Get Stuff Done And Other Essentials of Being a Great Boss
HOUSEKEEPING - The  recording  and  slides  for  today’s  presenta?on  will  be   made  available  on  talentweek.com  alo...
Guidance radical candor builds trust
The whole strength and value…of human judgment, depends on the one property, that it can be set right when it is wrong… —J...
guidance = praise + criticism
Praise Criticism Give to Get from Encourage between GUIDANCE =
the “give a damn” axis
l H Care Personally
the “willing to piss people off” axis
l H Care Personally l Challenge Directly H
your fly is down…
l silent because you don’t want to embarrass yourself Whisper, “Red, your fly is down!” silent because you don’t want to e...
giving criticism criticism should be HIP
l radical candor Challenge Directly l H H Care Personally
l radical candor obnoxious aggression Challenge Directly l H H Care Personally
l radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
l manipulative insincerity radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
giving praise praise should be specific and sincere
l radical candor Challenge Directly l H H Care Personally
l radical candor obnoxious aggression Challenge Directly l H H Care Personally
l radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
l manipulative insincerity radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
Giving praise and cricisim = 1/3 of guidance
GETTING GUIDANCE FROM people
l radical candor Challenge Directly l H H Care Personally
l radical candor obnoxious aggression Challenge Directly l H H Care Personally
l radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
l manipulative insincerity radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
ENCOURAGING GUIDANCE BETWEEN people
l radical candor Challenge Directly l H H Care Personally
l radical candor obnoxious aggression Challenge Directly l H H Care Personally
l radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
l manipulative insincerity radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
Things You Can Do
•  Require Joint Escalation •  Deliver formal performance reviews •  Conduct manager feedback sessions •  Stay Centered
Thank you!
Thoughts on empathy
Challenge Directly l Care Personally •  Managed empathy •  Lack of empathy: Care intellectually if not emotionally •  Crue...
Thoughts on gender
Challenge Directly l Care Personally competence/ likability trap makes it harder for female bosses to be radically candid ...
Q  &  A
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Talent Week Presentation - Kim Scott

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See the presentation on-demand at TalentWeek.com
CEO Coach
Formerly Google and Apple
Has served as an advisor at Dropbox, Qualtrics, Shyp and Twitter.

Published in: Business
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Talent Week Presentation - Kim Scott

  1. 1. Kim Scott CEO Coach! Formerly of Google & Apple! Give a Damn, Get Stuff Done And Other Essentials of Being a Great Boss
  2. 2. HOUSEKEEPING - The  recording  and  slides  for  today’s  presenta?on  will  be   made  available  on  talentweek.com  along  with  other   content  and  webinars  from  throughout  the  week   - Please  use  the  chat  window  to  submit  ques?ons   throughout  the  webinar,  we  will  have  ?me  designated   at  the  end  for  Q&A   - Join  the  conversa?on  on  TwiMer  by  twee?ng   @Qualtrics  using  #talentweek
  3. 3. Guidance radical candor builds trust
  4. 4. The whole strength and value…of human judgment, depends on the one property, that it can be set right when it is wrong… —John Stuart Mill
  5. 5. guidance = praise + criticism
  6. 6. Praise Criticism Give to Get from Encourage between GUIDANCE =
  7. 7. the “give a damn” axis
  8. 8. l H Care Personally
  9. 9. the “willing to piss people off” axis
  10. 10. l H Care Personally l Challenge Directly H
  11. 11. your fly is down…
  12. 12. l silent because you don’t want to embarrass yourself Whisper, “Red, your fly is down!” silent because you don’t want to embarrass Red Shout, “look everybody, Red’s fly is down!” Challenge Directly l H H Care Personally
  13. 13. giving criticism criticism should be HIP
  14. 14. l radical candor Challenge Directly l H H Care Personally
  15. 15. l radical candor obnoxious aggression Challenge Directly l H H Care Personally
  16. 16. l radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
  17. 17. l manipulative insincerity radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
  18. 18. giving praise praise should be specific and sincere
  19. 19. l radical candor Challenge Directly l H H Care Personally
  20. 20. l radical candor obnoxious aggression Challenge Directly l H H Care Personally
  21. 21. l radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
  22. 22. l manipulative insincerity radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
  23. 23. Giving praise and cricisim = 1/3 of guidance
  24. 24. GETTING GUIDANCE FROM people
  25. 25. l radical candor Challenge Directly l H H Care Personally
  26. 26. l radical candor obnoxious aggression Challenge Directly l H H Care Personally
  27. 27. l radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
  28. 28. l manipulative insincerity radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
  29. 29. ENCOURAGING GUIDANCE BETWEEN people
  30. 30. l radical candor Challenge Directly l H H Care Personally
  31. 31. l radical candor obnoxious aggression Challenge Directly l H H Care Personally
  32. 32. l radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
  33. 33. l manipulative insincerity radical candor ruinous empathy obnoxious aggression Challenge Directly l H H Care Personally
  34. 34. Things You Can Do
  35. 35. •  Require Joint Escalation •  Deliver formal performance reviews •  Conduct manager feedback sessions •  Stay Centered
  36. 36. Thank you!
  37. 37. Thoughts on empathy
  38. 38. Challenge Directly l Care Personally •  Managed empathy •  Lack of empathy: Care intellectually if not emotionally •  Cruel empathy •  Lack of empathy: don’t care emotionally or intellectually •  Ruinous empathy •  Manipulative empathy •  Lack of empathy: don’t care emotionally or intellectually l H H
  39. 39. Thoughts on gender
  40. 40. Challenge Directly l Care Personally competence/ likability trap makes it harder for female bosses to be radically candid being called a bitch feels worse than being called an asshole to most male boss doesn’t give feedback to female employee because he’s afraid to make her cry equal opportunity to screw up… l H H
  41. 41. Q  &  A

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