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TL 9000 WG Activities

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TL 9000 WG Activities presented by Masayoshi Iida - NEC Corporation and CIAJ. TL 9000 Work Group is an activity group in Quality Management System (QMS) Committee for the purpose of improving product & service quality of member companies.

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TL 9000 WG Activities

  1. 1. Communications and Information network Association of Japan Communications and Information network Association of Japan April 14, 2015 TL 9000 WG Chair Masayoshi Iida (NEC Corporation) CIAJ QMS Committee, Research Subcommittee, TL 9000 WG Activities -1-
  2. 2. Communications and Information network Association of Japan Communications and Information network Association of Japan Contents 1. About TL 9000 WG 2. Background on Establishing TL 9000 WG 3. Relationship with QMS Committee 4. Major Activities of TL 9000 WG 5. Policy of Activities Appendix ・Certification in Japan -2-
  3. 3. Communications and Information network Association of Japan Communications and Information network Association of Japan 1. About TL 9000 WG TL 9000 WG is an activity group in QMS Committee for the purpose of improving product & service quality of member companies through - studying domestic and international trends, - analysis and information-sharing relevant with TL 9000-related items. -3-
  4. 4. Communications and Information network Association of Japan Communications and Information network Association of Japan 1) Information on New Work Item Proposal (NWIP) submitted and discussed for sector standardization of TL 9000 at the ISO/TC176 San Francisco General Meeting held in September 1999. 2) TL 9000 telecommunications sector standard WG was launched in the TC176 Domestic Task Force in response to the request of the former Ministry of Economy, Trade and Industry (METI) in August 1999 for preparing of the direction toward the standardization in Japan. 3) CIAJ committee members were joined for the WG mentioned above, and set up the TL 9000 WG within QMS committee in August 1999. For the purpose of providing for valuable information, trends survey and study of TL 9000 activities were conducted with these committee members. 2. Background on Establishing TL 9000 WG -4-
  5. 5. Communications and Information network Association of Japan Communications and Information network Association of Japan 3. Relationship with QMS Committee TL 9000 WG is one of the task research group taking partial charge of QMS Committee functions <Basic Principle of QMS Committee> Contribute to development of the communication device industry by supporting their product quality improvement activities through QMS. <Objectives of Activities> ・Pursuing effective QMS in the IT generation ・Reflecting international standardization and technology trends ・Contribute to member companies -5-
  6. 6. Communications and Information network Association of Japan Communications and Information network Association of Japan (33 Members) QMS Research, Interchanges QMS Technology Promotion, Instruction, Training QMS Committee Executive Council QMS Research Subcommittee QMS Promotion Subcommittee TL 9000 WG General Council TL 9000 Survey, Deliberation, Information-Sharing -6- Organizational Structure of QMS Committee
  7. 7. Communications and Information network Association of Japan Communications and Information network Association of Japan TL 9000 WG Relations with External Organizations CIAJ QMS Committee TC176 Domestic Task Force Japanese Industrial Standards Committee Management System Standards Conformity Evaluation expert committee QuEST Forum Japan Hub Discussion and survey on original plan of international standards related to ISO quality management (Japanese representative organization) 1 Member Deliberation and proposals on conformance assessment of QMS, environment and other standards (Ministry of Economy, Trade & Industry) Key global force in the telecommunications industry to improve quality of products and services to customers TL 9000WG member -7- Service providers Line Products Association Training providers Registrars Accreditation bodies Standards associations
  8. 8. Communications and Information network Association of Japan Communications and Information network Association of Japan -8- TL 9000 WG Members ● Masayoshi Iida NEC Corporation (Chair) ● Noboru Mawatari Fujitsu Ltd. (Vice Chair) ● Masanori Tanimura Fujitsu Ltd. ● Takahiro Hasegawa Hitachi Ltd ● Masaharu Hamada Oki Electric Industry Co., Ltd. ★ Shinichi Kobayashi QuEST Forum Japan HUB ★ Hisahiro Yoshizaki QuEST Forum Japan HUB ★ Kimiharu Arima QuEST Forum Japan HUB
  9. 9. Communications and Information network Association of Japan Communications and Information network Association of Japan -9-  TL 9000 Seminar  TL 9000 Handbook Translation  TL 9000 Topics on QMS Committee’s Mail magazine  Publish TL 9000 Guide Book  Publish “Benefit from TL 9000 Handbook ”  Award from QuEST Forum Japan Hub 4. Major Activities of TL 9000 WG
  10. 10. Communications and Information network Association of Japan Communications and Information network Association of Japan July 2013 at CIAJ Nov 2013 at Technofer July 2014 at CIAJ Nov 2014 at Technofer Held by TL 9000WG and Japan hub -10- “ TL 9000 Seminar” Twice per Year
  11. 11. Communications and Information network Association of Japan Communications and Information network Association of Japan R3.0 Requirements and Measurements HB , Oct. 2001 R3.5 Measurements HB , March. 2003 R4.0 Requirements HB , Dec. 2006 R4.0 Measurements HB , May 2007 R5.0 Requirements HB , Oct. 2009 R4.5 Measurements HB , Sept. 2010 R5.0 Measurements HB , Dec 2012 R5.5 Requirements HB , Nov 2013 -11- TL 9000 Handbook Translation
  12. 12. Communications and Information network Association of Japan Communications and Information network Association of Japan This topics note Started Dec 2004 and published bimonthly. Total 66 times as of now -12- TL 9000 Topics on QMS Committee’s Mail magazine Mail magazine TL 9000 Topics
  13. 13. Communications and Information network Association of Japan Communications and Information network Association of Japan -13- Publish “Guide to TL 9000” TL 9000 Guide Book
  14. 14. Communications and Information network Association of Japan Communications and Information network Association of Japan -14- Publish “Benefit from TL 9000 Handbook ” Benefit from TL 9000 Handbook Disaster Recovery
  15. 15. Communications and Information network Association of Japan Communications and Information network Association of Japan -15- Aword from QuEST Forum Japan Hub (Japan HUB Chair) (CIAJ President)
  16. 16. Communications and Information network Association of Japan Communications and Information network Association of Japan Based on the contribution to QMS Committee member Companies as the first priority, deploy the following activities ・ Survey of domestic & international trends, information-sharing ・ Deliberation and information-sharing of quantification techniques (benchmarking) for quality ・ Deliberation and information-sharing of IT-specific management system construction techniques 5. Policy of Activities -16-
  17. 17. Communications and Information network Association of Japan Communications and Information network Association of Japan ◆ Observing TL 9000 domestic & international trends and information-sharing ・ Seizing the trend of QuEST Forum, service providers and the like ・ Send information to member companies, external organizations, etc. ・ Enhancement of CIAJ homepage ◆ Collaboration and communication with external organizations ・ QuEST Forum ・・・Standards, trends ・ Japanese Standards Association ・・・Set for ISO/JIS, translations ・ Japan Accreditation Board for Conformity Assessment, Registrars ・・・ Audit system basis, etc. ◆ Questionnaire to member companies ・ Business impact, support conditions, requests, proposals -17- ◆ Survey of Domestic & International Trends, Information-Sharing
  18. 18. Communications and Information network Association of Japan Communications and Information network Association of Japan ◆ Interchanges with external organizations and experts ・ Training providers and consulting organizations ・ Network operators, service providers ・ Quality experts ◆ Benchmarking ・ Research of best practices ・ Research of Telecom Quality Index (TL 9000) ◆ Research and information-sharing of quality measurement method ・ Review of measurements handbook in TL 9000 standards ・Regionally-adjusted quality characteristic and customer satisfaction characteristics -18- ◆ Deliberation and Information-sharing of Quantification Techniques (Benchmarking) for Quality
  19. 19. Communications and Information network Association of Japan Communications and Information network Association of Japan ◆ Sector Standards Research ・ Review of TL 9000 requirements ・ Research of excellence in business ・ Deliberation of regionally-adjusted IT-QMS evaluations ・ Cooperation with QuEST Forum regional WG activities ◆ Effective Management System Research ・ Combine with IT sector standards for improvement schemes such as BSC and CMMI ◆ Deployment to Member Companies ・ Development of training materials; basic knowledge of TL 9000, acquisition guide, examples of nonconformity, etc. -19- ◆ Deliberation and Information-sharing of IT-Specific Management System Construction Techniques
  20. 20. Communications and Information network Association of Japan Communications and Information network Association of Japan 4 5 6 7 8 9 10 11 12 1 2 3 Activity Items Task Force Activity Items TL 9000 seminar Survey and preparation for next TL 9000 handbook Translation related ISO 9001:2015 TL 9000 news on QMS Committee mail magazine bimonthly APAC BPC TL 9000 Trend Survey, Analysis, Support Deliberation, Information Transmission Review & Planning Research of TL 9000 Standards, Measurements and Examples of Nonconformity Information-Sharing with Member Companies, Successive Website Updates -20- ◆ 2015 Annual Plan
  21. 21. Communications and Information network Association of Japan Communications and Information network Association of Japan Appendix -21-
  22. 22. Communications and Information network Association of Japan Communications and Information network Association of Japan -22- <Certification in Japan as of FEB.2015> TL 1016 Alcatel-Lucent ANAB 1 TL 1193 NOKIA ANAB 1 TL 1635 Fujitsu JAB 4 TL 1954 NEC Groups JAB 1 TL 2728 NEC Groups JAB 1 TL 3452 NEC Groups JAB 1 TL 3463 Cisco Systems ANAB 1 TL 3992 Hitachi,Ltd. JAB 1 TL 4552 AT&T Inc. ANAB 1 TL 4606 NEC Groups JAB 1 TL 6328 SEI JAB 1 TL 6508 Fujitsu JAB 3 TL 6603 NEC Groups JAB 1 TL 6705 JDSU ANAB 1 TL 6801 KYOCERA JAB 1 TL 6830 NEC Groups JAB 1

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