Business discovery @ Tata Communications Ltd

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Mr. Milind Kulkarni of Tata Communications shares his experiences of using QlikView Business Discovery at a recently concluded event.

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Business discovery @ Tata Communications Ltd

  1. 1. © Copyright 2011 Tata Communications Ltd. All rights reserved. 1 BusinessDiscovery@ Tata Communications
  2. 2. Tata Communications in numbers Billion minutes of International Voice Traffic = 18% market share Data centres with more than 10,000 racks and one million square feet Million voice transactions handled every day Terabits of International Bandwidth Lit Capacity Petabits every month on our Internet backbone Of internet routes are directly connected to our network international voice carrier
  3. 3. © Copyright 2011 Tata Communications Ltd. All rights reserved. (Enter information) Topic | Title Challenges – Opportunities we saw…. • Silos of information – no single version of truth, redundant information • Inconsistent data • Cost of information & time to information • Where is the “Big Picture”? • Analysts spend more time in making reports • Getting the right information at the right time • Forecasting & prediction
  4. 4. © Copyright 2011 Tata Communications Ltd. All rights reserved. (Enter information) Topic | Title Business wanted from us ….  Fast & accurate irrespective of location  User friendly - simplified representation of information  Single version of truth  Decision making tool with data available in various slices & drill-downs  Productivity improvement – Easy interface for Analysts to do their own analysis  Access driven & easily accessible through web  Customized Dashboards / Scorecards / Reports for Senior Management  Forecasting & predictive
  5. 5. © Copyright 2011 Tata Communications Ltd. All rights reserved. (Enter information) Topic | Title Focus on Results…  Go beyond the data – what is it leading to?  Improvement on Efficiency  Identify & analyse KPI’s (Performance vs Actuals) – Balance Scorecarding  Predict & Engage  “Manage Churn”, “Concept to Market” “Go beyond reporting”
  6. 6. © Copyright 2011 Tata Communications Ltd. All rights reserved. (Enter information) Topic | Title What we did and How “Start Small – Build Credibility – Jet Set” Organizational Dashboard along the Strategic Imperatives Functional level Dashboards – Scorecards Customer Experience Analysis Customer Insights – Segment analysis What-if scenarios Predictive capabilities – Manage Churn & Renewal Operations Improvement – TAT analysis & recommendations for improvement
  7. 7. © Copyright 2011 Tata Communications Ltd. All rights reserved. (Enter information) Topic | Title This resulted in……  Improved & Quick Outlook Process Management  Improved efficiencies in functions  Identification of Cross-sell opportunities  Improved Customer Service leading to better CSAT
  8. 8. © Copyright 2011 Tata Communications Ltd. All rights reserved. Visit tatacommunications.com End 8

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