Mr. Richar Kerby's presentation at QITCOM 2011


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Mr. Richard Kerby - Senior Inter-Regional Adviser on e-Government, UNDESA

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Mr. Richar Kerby's presentation at QITCOM 2011

  1. 1. E-Government Services QITCOM 2011 Conference Richard Kerby Senior Inter-Regional AdviserE-Government and Knowledge Management
  2. 2. E-Government Services 1. Overview of e-Government Services 2. Key Performance Indicators (KPIs) 3. M-Government 4. Cloud Computing 5. Open Government Data 6. Way Forward 2
  3. 3. 1. Overview of e-Government Services E-Government primarily consists of two parts: front-office and back-office. The front office part is comprised of online service delivery to citizens and businesses, through the Internet or other digital means. The back-office part is comprised of internal government administration and information sharing in the form of services both within and between governments. In this briefing note, Government-to-Citizens (G2C) and Government-to-Business (G2B) services are categorized as front-office, and Government-to-Government (G2G) as back- office.* * ESCAP Briefing Note 3 3
  4. 4. 2. Key Performance Indicators (KPIs) You cannot manage what you do not measure You cannot improve if you do not measure * ForeSee 4
  5. 5. 2. Key Performance Indicators (KPIs) Sensitive Precise Valid Accurate Credible Reliable * ForeSee 5
  6. 6. 2. Key Performance Indicators (KPIs) Success = Satisfaction * ForeSee 6
  7. 7. 3. M-Government Mobile Government is the next inevitable direction of evolution of eGovernment. It is about modernising the public sector organisations - hence the business processes, the work and the workers - using mobile technologies, applications and services. M- Government is not only about technology but rather how technology revolutionise the public sector activities and how the society adopts these technologies. Mobile devices provide a faster and timely way of delivering information to citizens and is considered as the most common medium or enabler of m-government. In countries with limited wireless infrastructure and m- services, short message service (SMS) can transmit simple m- services to provide services to citizens. Mobile Government Consortium 7
  8. 8. 3. M-Government The main benefit of the m-government is that it truly helps to create an integrated digital nervous system for government. The advancement of ICT explains why new m-government applications emerge and why government has many opportunities through the wireless channels. Its immediacy and convenience reduces the previous barriers to public service operations, encouraging citizens or service providers to make use of the technology. Digital systems enable public service personnel to gather data more efficiently and improve its delivery, also encourage citizens to utilize public services more easily and be more cordial in the citys or governments decision process. Mobi Solutions Ltd 8
  9. 9. 4. Cloud Technology “Dont fight Mother Nature. Its inevitable that applications will move to the cloud, its just a matter of which ones. Embrace the change and manage the change in a way thats effective for your business. When it comes to cloud computing, the train has left the station” - John W. Thompson, Chairman and Ex-CEO Symantec,289142,sid14_gci1523794,00.html * eFortresses 9
  10. 10. 4. Cloud Technology * eFortresses 10
  11. 11. 4. Cloud Technology  Private cloud – enterprise owned or leased  Community cloud – shared infrastructure for specific community  Public cloud – Sold to the public, mega-scale infrastructure  Hybrid cloud – composition of two or more clouds * eFortresses 11
  12. 12. 4. Challenges of Cloud Technology* Cisco
  13. 13. 5. Open Government datadata and informationproduced or commissionedby government orgovernment controlledentities
  14. 14. Examples of government dataTraffic, air quality, budget spending, hospital bed utilization, students per class, crime rates, incidents, and so onTraffic lights, security cameras, electrical grid, water pipes, and so forth
  15. 15. How is it useful?
  16. 16. An example of PUSH : USA - Open Government Initiative
  17. 17. Citizens monitor data streams
  18. 18. 6. Way Forward • Government institutions need to identify Key Performance Indicators (KPIs) that can measure citizen satisfaction. • Citizens are looking for multi-channel approach to the delivery of e-services through i-phones, PCs, Kiosk, ATM machine, mobiles, front offices • M-Government should one of the priority of e-government decision-makers • Governments need to insure that security is a major priority in Cloud Computing • Open Government Data creates greater trust between government and citizens * ESCAP Briefing Note 3 20
  19. 19. @richardkerby 21